Jane

Executive & Ops VA | KYC-Trained | Confidential Support for Fintech & Regulated

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Overview

Looking for full-time work (8 hours/day)

at $4.98/hour ($960.00/month)

Bachelors degree

Last Active

August 8th, 2026 (8 days ago)

Member Since

November 20th, 2020

Profile Description

I built my career around one core strength: getting the details right, every time.

Over 10+ years in executive support, back-office administration, and
regulatory compliance, I've consistently been the person trusted with
sensitive information, audit-ready records, and processes where accuracy
isn't optional, including being hand-picked for a Privacy Compliance
Pilot Group reviewing KYC transactions at a global financial platform.

I'm not the loudest person in the room, I'm the one who makes sure
nothing falls through the cracks. If your business needs someone steady,
rule-following, and genuinely dependable to protect your records and
processes, that's exactly where I thrive.

Top Skills

Experience: 10+ years

Handled inbound and outbound voice support across fintech, e-commerce, and home warranty accounts. Experienced in de-escalation, issue resolution, and maintaining professionalism under high call volumes.

C2 Advanced/Mastery level. Communicated professionally with US, AU, and UK clients daily across voice, chat, and email channels with zero language barriers.

Handpicked as a Privacy Compliance Pilot Agent at Remitly. Ensured full adherence to data security protocols, KYC standards, and compliance requirements across all customer interactions.

Other Skills

Experience: 5 - 10 years

Used Zendesk for ticket management, queue monitoring, and customer interaction tracking across high-volume support environments.

Experience: 5 - 10 years

Managed high-volume email queues across fintech, e-commerce, and home warranty accounts with full CRM accuracy, compliance, and fast turnaround times.

Experience: 5 - 10 years

Experience: 5 - 10 years

Provided executive support including calendar management, correspondence, meeting scheduling, minutes taking, and admin documentation for senior management.

Experience: 2 - 5 years

Used Salesforce for CRM management, customer record accuracy, and back-office support across fintech and e-commerce accounts.

Experience: 2 - 5 years

Used HubSpot for contact management, pipeline tracking, and customer communication logging to support sales and service teams.

Experience: 2 - 5 years

Managed dual-channel live chat support across fintech, e-commerce, and home warranty accounts. Maintained fast response times and high CSAT scores while handling simultaneous conversations.

Experience: 2 - 5 years

Used Excel for reporting, data organization, scheduling, and administrative documentation across multiple accounts.

Experience: 2 - 5 years

Accurate and fast data entry across CRM platforms and back-office systems with full attention to detail and compliance standards.

Experience: 2 - 5 years

Provided personal and administrative support including calendar management, email correspondence, scheduling, travel coordination, and task prioritization to help executives and business owners stay organized and focused.

Experience: 1 - 2 years

Experience: 2 - 5 years

Basic Information

Age
32
Gender
Female
Website
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Address
DAVAO CITY, Davao del Sur
Tests Taken
IQ
Score:  111
DISC
Dominance: 12
Influence: 2
Steadiness: 35
Compliance: 51
English
C2(Advanced/Mastery)
Government ID
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