Sharmaine

Customer Service Representative

mark as hired

Overview

Looking for full-time work (8 hours/day)

at $3.27/hour ($640.00/month)

Bachelors degree

Last Active

September 26th, 2026 (4 days ago)

Member Since

June 17th, 2022

Profile Description

I’m a customer service rep with over 6 years of experience working in e-commerce, telecom, and insurance. I help customers over the phone, chat, and email, handling billing issues, account updates, service requests, and making sure they understand everything clearly. Behind the scenes, I manage data entry, CRM updates, and keep records organized. I’m dependable, detail-oriented, and stay calm even during tough calls. I’m naturally optimistic, which helps me stay positive and find solutions even in challenging situations. My goal is always to make things easier and better for both customers and my team.

Top Skills

Customer Support » Phone Support

Experience: 5 - 10 years

I’ve spent years assisting customers over the phone, answering questions, resolving billing issues, processing account updates, and handling complaints with patience and professionalism. I focus on clear communication and active listening to understand customer needs and provide accurate, helpful solutions quickly. I’m comfortable managing high call volumes while maintaining a calm and friendly tone, ensuring a positive experience even in challenging situations.

Office and Administration » Data Entry

Experience: 5 - 10 years

I regularly perform data entry tasks to keep customer information accurate and up to date in CRM systems and internal databases. This includes inputting policy changes, billing details, and customer requests with attention to detail to avoid errors.

E-Commerce » Order processing

Experience: 5 - 10 years

In my role, I handled order processing tasks such as receiving and verifying customer orders, updating order statuses, and coordinating with shipping or delivery teams to ensure timely fulfillment. I managed customer inquiries related to orders, returns, and exchanges, resolving issues quickly to maintain customer satisfaction.

Other Skills

Marketing » CRM » Salesforce

Experience: 5 - 10 years

Customer Support » Email Support

Experience: 1 - 2 years

Customer Support » Chat Support

Experience: Less than 6 months

Customer Support » Insurance

Experience: Less than 6 months

In my insurance customer service role, I assisted clients with policy renewals, modifications, cancellations, and endorsements such as adding or removing drivers and vehicles. I handled inquiries about coverage details and billing, making sure customers understood their options and policy terms.

Office and Administration » Microsoft Excel

Experience: 2 - 5 years

Design » Graphic Design » Canva

Experience: 6 months - 1 year

Office and Administration » AI Tools » ChatGPT

Experience: Less than 6 months

Office and Administration » Google Suite

Experience: 2 - 5 years

Basic Information

Age: 28

Gender: Female

Website: Sign Up with Pro Account to View

Address

Tests Taken: None

Government ID: Sign Up with Pro Account to View

“I can't be happier!”

Brian McAlister

SEE MORE REAL RESULTS

“We're super thrilled to have found her!”

- Laurie Stephens

see more real results

BENCHMARKS

Loading Time: Base Classes	0.0012
Controller Execution Time ( Jobseekers / Info )	0.0375
Total Execution Time	0.0396

GET DATA

No GET data exists

MEMORY USAGE

1,605,760 bytes

POST DATA

No POST data exists

URI STRING

jobseekers/info/2138279

CLASS/METHOD

jobseekers/info

DATABASE: onlinejobs (Jobseekers:$db) QUERIES: 29 (0.0195 seconds) (Show)

0.0005	`SELECT * FROM exrates WHERE rate_name = 'USD-PHP'`
0.0010	SELECT * FROM `jobseekers` WHERE `jobseeker_id` = '2138279' LIMIT 1
0.0026	SELECT * FROM `jobseeker_meta` WHERE `jobseeker_id` = '2138279'
0.0012	SELECT `j`., `jj`. FROM `jobseekers` `j` INNER JOIN `jobseekers_jobdata` `jj` ON `j`.`jobseeker_id` = `jj`.`jobseeker_id` WHERE `j`.`jobseeker_id` = '2138279'
0.0003	SELECT * FROM `jobseekers_trust` WHERE `jobseeker_id` IS NULL
0.0004	SELECT * FROM `jobseekers` WHERE `jobseeker_id` = '2138279' AND `is_private` = 1
0.0007	`SELECT * FROM employment WHERE jobseeker_id = '2138279' AND hired > -1`
0.0007	`SELECT employers.contact_name, ec.employer_id, ec.jobseekers_id, ec.is_jobseeker_reply, ec.employer_date, ec.employer_comment, ec.lastmodified FROM employers LEFT JOIN employer_comment ec on employers.employer_id = ec.employer_id WHERE ec.jobseekers_id = '2138279' AND employers.deactivate = 0 ORDER BY employer_comment_id DESC`
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0.0007	`SELECT * FROM jobseekers j, jobseekers_jobdata jj,jobseekers_skills js WHERE j.jobseeker_id = '2138279' AND j.jobseeker_id = jj.jobseeker_id AND jj.jobseeker_id = js.jobseeker_id`
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0.0002	`SELECT * FROM employer_comment WHERE employer_id = ''`
0.0010	SELECT `facebook`, `manual_fb_score` FROM `jobseekers_trust` WHERE `jobseeker_id` = '2138279'
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0.0011	SELECT `jsct`., `jsct`.`id` as `jsct_id`, `sct`. FROM `jobseekers_skills_categories` `jsct` LEFT JOIN `skills_categories` `sct` ON `sct`.`id` = `jsct`.`skill_category_id` WHERE `sct`.`is_approved` = 1 AND `jsct`.`jobseeker_id` = '2138279' ORDER BY `jsct`.`rate` DESC
0.0004	SELECT * FROM `jobseekers_trust` WHERE `jobseeker_id` = '2138279'
0.0002	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0003	SELECT * FROM `testimonial_videos` WHERE `placement` = 1 OR `placement` = 0 ORDER BY RAND()
0.0003	SELECT * FROM `testimonial_videos` WHERE `placement` = 2 OR `placement` = 0 ORDER BY RAND()
0.0003	`select * from teasers`
0.0003	SELECT * FROM `employers` WHERE `employer_id` IS NULL LIMIT 1
0.0002	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0003	SELECT * FROM `employers` WHERE `employer_id` IS NULL LIMIT 1
0.0002	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0002	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0002	`SELECT * FROM notes WHERE employer_id = '0'`

HTTP HEADERS (Show)

SESSION DATA (Show)

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last_page	https://v1.stage.onlinejobs.ph/jobseekers/info/2138279
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