Hana

Healthcare Customer Service Representative | Insurance Verification | Claims & P

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Overview

Looking for full-time work (9 hours/day)

at $6.55/hour ($1,440.00/month)

Bachelors degree

Last Active

August 30th, 2026 (4 days ago)

Member Since

September 8th, 2025

Profile Description

Hi, I'm Hana.

I have over two years of experience supporting U.S. healthcare providers under
Medicare Advantage and Group Medicare plans. My experience includes insurance verification, benefits and eligibility verification, prior authorizations, medical claims, billing inquiries, claims resolution, and provider support.

Throughout my career, I've worked in customer-facing roles where communication, problem-solving, and professionalism were essential. I enjoy helping people find solutions, building positive relationships, and ensuring every interaction is handled with care and accuracy.

In addition to my healthcare background, I have experience in AI-powered video production, content creation, video editing, Canva design, and the use of AI tools to streamline workflows and enhance productivity. I enjoy combining creativity and technology to create engaging content while continuously learning new tools and techniques.

My background also includes administrative support, operations coordination, documentation management, and customer service in both healthcare and hospitality environments.

I am currently seeking remote opportunities in healthcare support, customer service, customer success, administrative support, virtual assistance, and related roles where I can continue to grow professionally while making a positive impact.

Top Skills

Customer Support » Healthcare

Experience: 2 - 5 years

Healthcare Customer Service Representative with over two years of experience supporting U.S. healthcare providers under Medicare Advantage and Group Medicare plans. Experienced in insurance verification, benefits and eligibility verification, prior authorization, medical claims, billing inquiries, and provider support. Skilled in resolving complex concerns, maintaining accurate documentation, and communicating effectively with providers while ensuring HIPAA compliance. Known for delivering professional, reliable, and customer-focused support in fast-paced healthcare environments.

Customer Support » Insurance » Medical Insurance

Experience: 2 - 5 years

Verified member benefits, eligibility, deductibles, copayments, coinsurance, and coverage limitations. Assisted providers in determining coverage requirements and obtaining accurate information to support patient care and claims processing.

AI Video Creation

Experience: 1 - 2 years

Experienced in creating AI-powered video content for clients in the health and wellness industry, including health supplements and promotional campaigns. Skilled in transforming scripts, ideas, images, and concepts into engaging short-form videos using AI tools and video editing platforms. Experienced in storytelling, captions, hooks, transitions, AI-generated visuals, and audience-focused content designed to increase engagement and support brand objectives. Able to adapt content based on client requirements, target audience, and marketing goals.

Other Skills

Office and Administration » AI Tools

Experience: 2 - 5 years

Experienced in using AI tools for content creation, video production, research, administrative support, and workflow optimization. Skilled in developing content ideas, scripts, prompts, visuals, and video concepts while ensuring the final output aligns with project goals and brand requirements. Comfortable learning new AI platforms, adapting to evolving technologies, and integrating AI solutions into different workflows to improve efficiency and productivity.

Basic Information

Age: 31

Gender: Female

Website: Sign Up with Pro Account to View

Address: San Miguel, Iloilo

Tests Taken: None

Government ID: Sign Up with Pro Account to View

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BENCHMARKS

Loading Time: Base Classes	0.0009
Controller Execution Time ( Jobseekers / Info )	0.0324
Total Execution Time	0.0341

GET DATA

No GET data exists

MEMORY USAGE

1,598,136 bytes

POST DATA

No POST data exists

URI STRING

jobseekers/info/4466885

CLASS/METHOD

jobseekers/info

DATABASE: onlinejobs (Jobseekers:$db) QUERIES: 29 (0.0211 seconds) (Show)

0.0004	`SELECT * FROM exrates WHERE rate_name = 'USD-PHP'`
0.0006	SELECT * FROM `jobseekers` WHERE `jobseeker_id` = '4466885' LIMIT 1
0.0030	SELECT * FROM `jobseeker_meta` WHERE `jobseeker_id` = '4466885'
0.0011	SELECT `j`., `jj`. FROM `jobseekers` `j` INNER JOIN `jobseekers_jobdata` `jj` ON `j`.`jobseeker_id` = `jj`.`jobseeker_id` WHERE `j`.`jobseeker_id` = '4466885'
0.0003	SELECT * FROM `jobseekers_trust` WHERE `jobseeker_id` IS NULL
0.0004	SELECT * FROM `jobseekers` WHERE `jobseeker_id` = '4466885' AND `is_private` = 1
0.0003	`SELECT * FROM employment WHERE jobseeker_id = '4466885' AND hired > -1`
0.0004	`SELECT employers.contact_name, ec.employer_id, ec.jobseekers_id, ec.is_jobseeker_reply, ec.employer_date, ec.employer_comment, ec.lastmodified FROM employers LEFT JOIN employer_comment ec on employers.employer_id = ec.employer_id WHERE ec.jobseekers_id = '4466885' AND employers.deactivate = 0 ORDER BY employer_comment_id DESC`
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0.0005	`SELECT * FROM skill_subcategories ORDER BY subcategory ASC`
0.0003	`SELECT * FROM jobseekers_jobdata WHERE jobseeker_id = 4466885 LIMIT 1`
0.0007	`SELECT * FROM jobseekers_skills WHERE jobseeker_id = 4466885 LIMIT 1`
0.0007	`SELECT * FROM jobseekers j, jobseekers_jobdata jj,jobseekers_skills js WHERE j.jobseeker_id = '4466885' AND j.jobseeker_id = jj.jobseeker_id AND jj.jobseeker_id = js.jobseeker_id`
0.0005	`SELECT *, DATEDIFF('2026-09-03',rebill_date) duration_rebill FROM employers WHERE employer_id = ''`
0.0004	`SELECT * FROM employer_comment WHERE employer_id = ''`
0.0012	SELECT `facebook`, `manual_fb_score` FROM `jobseekers_trust` WHERE `jobseeker_id` = '4466885'
0.0047	SELECT * FROM `skills_categories` WHERE `is_approved` = 1 ORDER BY `name`
0.0012	SELECT `jsct`., `jsct`.`id` as `jsct_id`, `sct`. FROM `jobseekers_skills_categories` `jsct` LEFT JOIN `skills_categories` `sct` ON `sct`.`id` = `jsct`.`skill_category_id` WHERE `sct`.`is_approved` = 1 AND `jsct`.`jobseeker_id` = '4466885' ORDER BY `jsct`.`rate` DESC
0.0005	SELECT * FROM `jobseekers_trust` WHERE `jobseeker_id` = '4466885'
0.0003	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0005	SELECT * FROM `testimonial_videos` WHERE `placement` = 1 OR `placement` = 0 ORDER BY RAND()
0.0004	SELECT * FROM `testimonial_videos` WHERE `placement` = 2 OR `placement` = 0 ORDER BY RAND()
0.0004	`select * from teasers`
0.0005	SELECT * FROM `employers` WHERE `employer_id` IS NULL LIMIT 1
0.0003	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0003	SELECT * FROM `employers` WHERE `employer_id` IS NULL LIMIT 1
0.0003	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0003	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0003	`SELECT * FROM notes WHERE employer_id = '0'`

HTTP HEADERS (Show)

SESSION DATA (Show)

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last_page	https://v1.stage.onlinejobs.ph/jobseekers/info/4466885
csrf-token	f31fbb5f19bcf6e58ff556508c7cdac7

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honeypot	Array ( [name_field] => my_name [enabled] => 1 )

HTTP_ACCEPT	/
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
HTTP_CONNECTION	Upgrade
SERVER_PORT	80
SERVER_NAME	v1.stage.onlinejobs.ph
REMOTE_ADDR	127.0.0.1
SERVER_SOFTWARE	Apache/2.4.58 (Ubuntu)
HTTP_ACCEPT_LANGUAGE
SCRIPT_NAME	/index.php
REQUEST_METHOD	GET
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SERVER_PROTOCOL	HTTP/1.1
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HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_X_FORWARDED_FOR	216.73.216.49
HTTP_DNT