Egbert

STR Property Management VA| Customer Service VA

With Timeproof

mark as hired

Overview

Looking for full-time work (8 hours/day)

at $4.15/hour ($800.00/month)

Bachelors degree

Last Active

July 2nd, 2026 (9 days ago)

Member Since

September 28th, 2018

Profile Description

Experienced Customer Service Specialist and Property Management VA with over 5 years of experience in client support, team leadership, and technical troubleshooting, including 2 years as a Team Lead in a BPO setup. Over the past three years, I’ve specialized in short-term rental property management, overseeing daily operations for 36+ units across platforms like Airbnb and VRBO using PMS tools such as OwnerRez and Hostaway.
Expert in using automation and productivity tools such as ClickUp, ---------- , Trello, Slack, and Google Workspace to streamline operations, handle guest communications, manage bookings, and coordinate maintenance tasks. Skilled in process optimization, calendar and CRM management, and maintaining 5-star guest experiences. Strong foundation in team coordination and back-office support for vacation rental businesses.

Top Skills

Professional Services » Management Services » Customer Support Management

Experience: 2 - 5 years

I have over 5 years of experience in customer service, including 2 years as a Team Lead managing a support team for a home security account in a BPO setup. I handled escalations, coached agents, tracked KPIs, and ensured service level goals were met. I’m skilled in team supervision, conflict resolution, quality assurance, and delivering consistent, high-level customer experiences.

Professional Services » Management Services » Property Management

Experience: 1 - 2 years

I’ve managed 36+ short-term rental properties on Airbnb and VRBO over the past 3 years as a Virtual Assistant. I’m highly experienced in guest communication, booking coordination, calendar and maintenance scheduling, and ensuring 5-star reviews. I use PMS tools like OwnerRez and HostAway, along with Slack, Monday.com, and Google Workspace to streamline operations and automate tasks.

Customer Support » Chat Support

Experience: 2 - 5 years

Real Estate » Short Term Rentals » HostAway

Experience: 2 - 5 years

Marketing » CRM » Salesforce

Experience: Less than 6 months

Marketing » CRM » Zendesk

Experience: 2 - 5 years

Project Management » Monday

Experience: 2 - 5 years

Real Estate » Short Term Rentals » Airbnb

Experience: 2 - 5 years

Basic Information

Age: 28

Gender: Male

Website: Sign Up with Pro Account to View

Address: Davao City, Davao Del Sur

Tests Taken: IQ
Score: 84: English
C1(Advanced)

Government ID: Sign Up with Pro Account to View

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BENCHMARKS

Loading Time: Base Classes	0.0008
Controller Execution Time ( Jobseekers / Info )	0.0345
Total Execution Time	0.0360

GET DATA

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MEMORY USAGE

1,635,712 bytes

POST DATA

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URI STRING

jobseekers/info/752223

CLASS/METHOD

jobseekers/info

DATABASE: onlinejobs (Jobseekers:$db) QUERIES: 29 (0.0218 seconds) (Show)

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0.0002	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0002	`SELECT * FROM notes WHERE employer_id = '0'`

HTTP HEADERS (Show)

SESSION DATA (Show)

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HTTP_DNT

Egbert

STR Property Management VA| Customer Service VA

Overview

Profile Description

Top Skills

Professional Services » Management Services » Customer Support Management

Professional Services » Management Services » Property Management

Customer Support » Chat Support

Other Skills

Project Management » Trello

Project Management » Clickup

Office and Administration » Google Workspace

Real Estate » Short Term Rentals » HostAway

Marketing » CRM » Salesforce

Marketing » CRM » Zendesk

Project Management » Monday

Real Estate » Short Term Rentals » Airbnb

Basic Information