Ana

Healthcare Virtual Assistant | Licensed Pharmacist | eClinicalWorks Proficient

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Overview

Looking for full-time work (8 hours/day)

at $3.37/hour ($640.00/month)

Bachelors degree

Last Active

May 7th, 2026 (8 days ago)

Member Since

July 18th, 2018

Profile Description

I am a dedicated Licensed Pharmacist with a unique blend of clinical expertise and extensive experience in high-volume customer and technical support. I specialize in bridging the gap between complex pharmaceutical knowledge and exceptional patient-centered care.

I am highly proficient in eClinicalWorks (eCW), which I leverage to ensure accurate medication management, streamlined clinical workflows, and efficient patient data handling. My background includes managing high-stakes technical troubleshooting and maintaining a 95% customer satisfaction rate across chat and email platforms.

Core Competencies:
+Clinical Expertise: Pharmacology, drug interactions, and dosage calculations.
+Healthcare IT: Skilled in eClinicalWorks for electronic health records and prescription management.
+Technical Support: Diagnosing connectivity issues and providing proactive troubleshooting.
+Communication: Simplification of complex medical information for patients and interprofessional consulting with healthcare staff.
+Operations: Managing high-volume workflows with accuracy and efficiency.

Whether you need a detail-oriented pharmacist for clinical review or a tech-savvy professional for healthcare support, I bring a compassionate, problem-solving approach to every task.

Top Skills

Customer Support » Customer Service » Gorgias

Experience: Less than 6 months

Using Gorgias for replying to emails and chats has been quite streamlined. The platform’s intuitive interface allows for quick responses, which helps maintain a consistent tone across all communications. The integration with various channels means I can manage customer inquiries in one place, reducing the time spent switching between apps. Overall, Gorgias enhances productivity and improves customer engagement

Customer Support » Healthcare » Electronic Health Record

Experience: 6 months - 1 year

E-Commerce » Shipstation

Experience: Less than 6 months

As a customer service specialist using ShipStation, my experience has been very positive. The platform streamlines the shipping process, allowing me to easily track orders and manage shipments from various carriers. Its integration with e-commerce platforms makes it simple to access order details and resolve customer inquiries efficiently. The ability to generate shipping labels quickly helps reduce turnaround time, enhancing overall customer satisfaction. Overall, ShipStation has been a valuable tool for improving shipping accuracy and customer communication.

Other Skills

Marketing » CRM » Zendesk

Experience: 1 - 2 years

In my roles at DribbleUp and within the telecommunications sector, I became highly proficient in Zendesk, utilizing its comprehensive suite of tools to manage and resolve complex customer inquiries. I effectively navigated Zendesk Support to track and prioritize high-volume ticket queues, ensuring that no issue was overlooked. By leveraging Zendesk Chat and its knowledge base integrations, I provided rapid, data-driven solutions that empowered users to troubleshoot their own technical hurdles. This technical mastery allowed me to maintain a 95% satisfaction rate while streamlining communication across multiple digital channels.

Marketing » Content Creation » Blogging

Marketing » Content Creation » Proofreading

Office and Administration » Transcription

Marketing » Content Creation » Technical Writing

E-Commerce » Shopify

Experience: Less than 6 months

As a customer service specialist using Shopify, my experience has been quite effective. The platform offers comprehensive tools for managing customer inquiries, including order tracking and customer profiles. This makes it easy to provide timely and accurate support. The integration with apps for live chat and email enhances communication, allowing for quick resolution of issues. Overall, Shopify equips me with the resources needed to deliver exceptional customer service.

Basic Information

Age: 43

Gender: Female

Website: Sign Up with Pro Account to View

Address: Bacolod City, Negros Occidental

Tests Taken: IQ
Score: 125: DISC
Dominance: 32
Influence: 15
Steadiness: 31
Compliance: 23: English
C2(Advanced/Mastery)

Government ID: Sign Up with Pro Account to View

“Some...have been around for about 2 years with us now!”

Spencer Carlson

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- Aaron Hall

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BENCHMARKS

Loading Time: Base Classes	0.0007
Controller Execution Time ( Jobseekers / Info )	0.0355
Total Execution Time	0.0368

GET DATA

No GET data exists

MEMORY USAGE

1,652,304 bytes

POST DATA

No POST data exists

URI STRING

jobseekers/info/713688

CLASS/METHOD

jobseekers/info

DATABASE: onlinejobs (Jobseekers:$db) QUERIES: 29 (0.0223 seconds) (Show)

0.0002	`SELECT * FROM exrates WHERE rate_name = 'USD-PHP'`
0.0014	SELECT * FROM `jobseekers` WHERE `jobseeker_id` = '713688' LIMIT 1
0.0059	SELECT * FROM `jobseeker_meta` WHERE `jobseeker_id` = '713688'
0.0009	SELECT `j`., `jj`. FROM `jobseekers` `j` INNER JOIN `jobseekers_jobdata` `jj` ON `j`.`jobseeker_id` = `jj`.`jobseeker_id` WHERE `j`.`jobseeker_id` = '713688'
0.0002	SELECT * FROM `jobseekers_trust` WHERE `jobseeker_id` IS NULL
0.0003	SELECT * FROM `jobseekers` WHERE `jobseeker_id` = '713688' AND `is_private` = 1
0.0008	`SELECT * FROM employment WHERE jobseeker_id = '713688' AND hired > -1`
0.0008	SELECT `employers`.`contact_name`, `employer_comment`.`employer_comment_id`, `employer_comment`.`employer_id`, `employer_comment`.`jobseekers_id`, `employer_comment`.`employer_date`, `employer_comment`.`employer_comment`, `employer_comment`.`lastmodified`, `employer_comment`.`comment_status` FROM `employers` LEFT JOIN `employer_comment` ON `employer_comment`.`employer_id` = `employers`.`employer_id` WHERE `employer_comment`.`jobseekers_id` = '713688' AND `employers`.`deactivate` = 0 AND `employer_comment`.`comment_status` = 'ACTIVE' ORDER BY `employer_comment_id` DESC
0.0002	`SELECT * FROM skill_categories ORDER BY cat_order ASC`
0.0004	`SELECT * FROM skill_subcategories ORDER BY subcategory ASC`
0.0002	`SELECT * FROM jobseekers_jobdata WHERE jobseeker_id = 713688 LIMIT 1`
0.0009	`SELECT * FROM jobseekers_skills WHERE jobseeker_id = 713688 LIMIT 1`
0.0006	`SELECT * FROM jobseekers j, jobseekers_jobdata jj,jobseekers_skills js WHERE j.jobseeker_id = '713688' AND j.jobseeker_id = jj.jobseeker_id AND jj.jobseeker_id = js.jobseeker_id`
0.0003	`SELECT *, DATEDIFF('2026-05-15', rebill_date) AS duration_rebill FROM employers WHERE employer_id = '0'`
0.0002	`SELECT * FROM employer_comment WHERE employer_id = ''`
0.0007	SELECT `facebook`, `manual_fb_score` FROM `jobseekers_trust` WHERE `jobseeker_id` = '713688'
0.0026	SELECT * FROM `skills_categories` WHERE `is_approved` = 1 ORDER BY `name`
0.0031	SELECT `jsct`., `jsct`.`id` as `jsct_id`, `sct`. FROM `jobseekers_skills_categories` `jsct` LEFT JOIN `skills_categories` `sct` ON `sct`.`id` = `jsct`.`skill_category_id` WHERE `sct`.`is_approved` = 1 AND `jsct`.`jobseeker_id` = '713688' ORDER BY `jsct`.`rate` DESC
0.0003	SELECT * FROM `jobseekers_trust` WHERE `jobseeker_id` = '713688'
0.0002	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0003	SELECT * FROM `testimonial_videos` WHERE `placement` = 1 OR `placement` = 0 ORDER BY RAND()
0.0002	SELECT * FROM `testimonial_videos` WHERE `placement` = 2 OR `placement` = 0 ORDER BY RAND()
0.0002	`select * from teasers`
0.0003	SELECT * FROM `employers` WHERE `employer_id` IS NULL LIMIT 1
0.0002	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0003	SELECT * FROM `employers` WHERE `employer_id` IS NULL LIMIT 1
0.0002	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0002	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0002	`SELECT * FROM notes WHERE employer_id = '0'`

HTTP HEADERS (Show)

SESSION DATA (Show)

__ci_last_regenerate	1778837593
last_page	https://v1.stage.onlinejobs.ph/jobseekers/info/713688
csrf-token	8a6879d4490fb639792ca21a7e2ded03

CONFIG VARIABLES (Show)

base_url	https://v1.stage.onlinejobs.ph
log_threshold	2
enable_profiler
index_page
uri_protocol	PATH_INFO
url_suffix
language	english
charset	UTF-8
enable_hooks	1
subclass_prefix	MY_
composer_autoload	vendor/autoload.php
permitted_uri_chars	a-z 0-9~%.:_\=\-\+\@?\&
enable_query_strings
controller_trigger	c
function_trigger	m
directory_trigger	d
allow_get_array	1
log_path
log_file_extension
log_file_permissions	420
log_date_format	Y-m-d H:i:s
error_views_path
cache_path
cache_query_string
encryption_key	OdBUArjiWg9I7u7bvAwQ7Fu35VB1kzga
sess_driver	files
sess_cookie_name	ci_session
sess_expiration	2678400
sess_save_path
sess_match_ip
sess_time_to_update	300
sess_regenerate_destroy
cookie_prefix
cookie_domain
cookie_path	/
cookie_secure
cookie_httponly
standardize_newlines
global_xss_filtering	1
csrf_protection
csrf_token_name	csrf_test_name
csrf_cookie_name	csrf_cookie_name
csrf_expire	7200
csrf_regenerate	1
csrf_exclude_uris	Array ( )
compress_output
time_reference	local
rewrite_short_tags
proxy_ips
ojadmin	JpjZkQN5A8l@^L
salt	+UFjSAT49tPZLtmU2CIG2FYN7pRhgsWyLHgSyQa6k3I=
queue_enabled
twilio	Array ( [sid] => AC00c0594045c6eef9407e8fff01f3d467 [token] => f0bfc0b73444a077894a43f5f75e6d41 [length] => 6 [from] => +639221200200 [code_expiry_seconds] => 14400 )
maintenance	Array ( [admin] => Array ( [verification] => ) [announcement_bar] => Array ( [show_slow_issue_message] => ) )
trustpilot	Array ( [to_email] => onlinejobs.ph+3d844ebf71@invite.trustpilot.com )
services	Array ( [google_tag_manager] => Array ( [id] => GTM-T5CQMS6P ) [chatgpt] => Array ( [secret] => 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 ) [claude] => Array ( [secret] => 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 ) )
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v2	Array ( [enabled] => 1 [url] => https://v2.onlinejobs.ph [api_url] => https://api.onlinejobs.ph [cookie_domain] => .onlinejobs.ph [paths] => Array ( [myaccount] => 1 ) )
replacemyself_secret_key	Kk1WpgTMkc4wBQOqC5rqCssdLhACKrsJeTtO1ywUkT4=
app	Array ( [app] => Array ( [command] => Array ( [map] => Array ( [OnlineJobs\Mailer\Command\SendEmailCommand] => OnlineJobs\Mailer\Handler\SendEmailHandler [OnlineJobs\Mail\Command\SendEmailCommand] => OnlineJobs\Mail\Handler\SendEmailHandler [OnlineJobs\Mail\Command\QueueEmailPendingCommand] => OnlineJobs\Mail\Handler\QueueEmailPendingHandler [OnlineJobs\Mail\Command\QueueJobEmailPendingCommand] => OnlineJobs\Mail\Handler\QueueJobEmailPendingHandler [OnlineJobs\Mail\Command\QueueUnapprovedEmailCommand] => OnlineJobs\Mail\Handler\QueueUnapprovedEmailHandler [OnlineJobs\Mail\Command\ProcessEmailQueueCommand] => OnlineJobs\Mail\Handler\ProcessEmailQueueHandler [OnlineJobs\Mail\Command\PutJobseekerEmailOnHoldCommand] => OnlineJobs\Mail\Handler\PutJobseekerEmailOnHoldHandler [OnlineJobs\Purchase\Command\RealEstateVaCourseCommand] => OnlineJobs\Purchase\Handler\RealEstateVaCourseHandler [OnlineJobs\Test\Command\HelloCommand] => OnlineJobs\Test\Handler\HelloHandler ) [middleware] => Array ( ) ) [providers] => Array ( [0] => OnlineJobs\Bus\BusServiceProvider [1] => OnlineJobs\Database\DbServiceProvider [2] => OnlineJobs\Mailer\MailerServiceProvider [3] => OnlineJobs\Support\SupportServiceProvider [4] => OnlineJobs\Employer\ServiceProvider [5] => OnlineJobs\Jobseeker\ServiceProvider [6] => OnlineJobs\Mail\ServiceProvider [7] => OnlineJobs\Postal\ServiceProvider [8] => OnlineJobs\Queue\ServiceProvider [9] => OnlineJobs\Courier\ServiceProvider [10] => OnlineJobs\Job\ServiceProvider [11] => OnlineJobs\Purchase\ServiceProvider ) ) )
meta	Array ( [facebook] => Array ( [input] => 1 [connect] => 2 [timezone] => 3 [url] => 30 [id] => 31 [photo] => 32 [name] => 33 [email] => 34 [review] => 35 ) [trust] => Array ( [government_id] => 4 [utility_bill] => 5 [selfie_photo] => 6 [profile_picture] => 7 [phone_number] => 8 [facebook] => 9 ) [verify] => Array ( [profile_picture] => 10 [government_id] => 11 [selfie_photo] => 12 [utility_bill] => 13 [address] => 14 [name] => 15 [reviewed] => 16 [government_group] => 28 [address_group] => 29 [mobile] => 38 ) [address] => Array ( [complete] => 17 [room_unit_no] => 20 [house_no] => 21 [street] => 22 [subdivision] => 23 [barangay] => 24 [city] => 25 [province] => 26 [postcode] => 27 ) [reviewed] => Array ( [similar_names] => 1 ) [name] => 18 [phone] => 19 [sms_verification_code] => 36 [resend_verification_code] => 37 [address_read] => 39 [first_name] => 100 [middle_name] => 101 [last_name] => 102 [edit] => Array ( [government_id_group] => 40 [address_group] => 41 [mobile_group] => 42 ) [salary_re_entry] => 103 [id_proof_recalibrate] => 104 [email] => 44 [mobile_verification_type] => 45 )
honeypot	Array ( [name_field] => my_name [enabled] => 1 )

HTTP_ACCEPT	/
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
HTTP_CONNECTION	Upgrade
SERVER_PORT	80
SERVER_NAME	v1.stage.onlinejobs.ph
REMOTE_ADDR	127.0.0.1
SERVER_SOFTWARE	Apache/2.4.58 (Ubuntu)
HTTP_ACCEPT_LANGUAGE
SCRIPT_NAME	/index.php
REQUEST_METHOD	GET
HTTP_HOST
REMOTE_HOST
CONTENT_TYPE
SERVER_PROTOCOL	HTTP/1.1
QUERY_STRING
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_X_FORWARDED_FOR	216.73.216.82
HTTP_DNT

Ana

Healthcare Virtual Assistant | Licensed Pharmacist | eClinicalWorks Proficient

Overview

Profile Description

Top Skills

Customer Support » Customer Service » Gorgias

Customer Support » Healthcare » Electronic Health Record

E-Commerce » Shipstation

Other Skills

Marketing » CRM » Zendesk

Marketing » Content Creation » Blogging

Marketing » Content Creation » Proofreading

Office and Administration » Transcription

Marketing » Content Creation » Technical Writing

E-Commerce » Shopify

Human Resources

Real Estate » Appointment Setting

Office and Administration » Microsoft Excel

Office and Administration » Data Entry

Office and Administration » Email Management

Office and Administration » Personal Assistant

Basic Information