John

Customer Success Manager II

Verified

mark as hired

Overview

Looking for full-time work (8 hours/day)

at $9.30/hour ($1,818.18/month)

Bachelor's degree

Last Active

September 26th, 2026 (4 days ago)

Member Since

September 13th, 2026

Profile Description

I am a results-driven Customer Success Manager with experience in SaaS, account management, customer onboarding, client relationship management, customer support, and escalation resolution. Currently a Customer Success Manager II at Penbrothers – Emburse, I manage customer accounts with ARR of up to $99,999, handle high-volume support requests, support retention initiatives, and facilitate training and knowledge-sharing sessions for Customer Success and Renewal teams. I also bring several years of customer service and teaching experience, which have strengthened my communication, problem-solving, presentation, training, and stakeholder management skills. I am proficient in Salesforce, Zendesk, Gainsight, Jira, Pendo, Microsoft Office, and Google Workspace, and I am a proactive, adaptable, and dependable professional committed to delivering excellent customer experiences and helping businesses build strong, lasting client relationships.

Top Skills

Marketing » CRM » Zendesk

Experience: 1 - 2 years

Office and Administration » Employee Engagement

Experience: 1 - 2 years

Office and Administration » Client Relationship Management

Experience: 1 - 2 years

Other Skills

Marketing » CRM » Salesforce

Experience: 1 - 2 years

Marketing » Content Creation » Article Writing

Experience: 1 - 2 years

Customer Support » Sales Support » Account Retention

Experience: 1 - 2 years

Customer Support » Customer Service » Conflict resolution

Experience: 2 - 5 years

Marketing » Content Creation » Proofreading

Experience: 5 - 10 years

Project Management » Jira

Experience: 1 - 2 years

Basic Information

Age: 34

Gender: Male

Website: Sign Up with Pro Account to View

Address: Parañaque

Tests Taken: DISC
Dominance: 35%
Influence: 18%
Steadiness: 18%
Compliance: 29%: English
C2(Advanced/Mastery)

Government ID: Sign Up with Pro Account to View

“The best hire that I've ever made. ”

Timothy Schucker

SEE MORE REAL RESULTS

“We're super thrilled to have found her!”

- Laurie Stephens

see more real results

BENCHMARKS

Loading Time: Base Classes	0.0010
Controller Execution Time ( Jobseekers / Info )	0.0347
Total Execution Time	0.0363

GET DATA

No GET data exists

MEMORY USAGE

1,600,168 bytes

POST DATA

No POST data exists

URI STRING

jobseekers/info/5375017

CLASS/METHOD

jobseekers/info

DATABASE: onlinejobs (Jobseekers:$db) QUERIES: 29 (0.0197 seconds) (Show)

0.0005	`SELECT * FROM exrates WHERE rate_name = 'USD-PHP'`
0.0012	SELECT * FROM `jobseekers` WHERE `jobseeker_id` = '5375017' LIMIT 1
0.0020	SELECT * FROM `jobseeker_meta` WHERE `jobseeker_id` = '5375017'
0.0013	SELECT `j`., `jj`. FROM `jobseekers` `j` INNER JOIN `jobseekers_jobdata` `jj` ON `j`.`jobseeker_id` = `jj`.`jobseeker_id` WHERE `j`.`jobseeker_id` = '5375017'
0.0003	SELECT * FROM `jobseekers_trust` WHERE `jobseeker_id` IS NULL
0.0005	SELECT * FROM `jobseekers` WHERE `jobseeker_id` = '5375017' AND `is_private` = 1
0.0003	`SELECT * FROM employment WHERE jobseeker_id = '5375017' AND hired > -1`
0.0004	`SELECT employers.contact_name, ec.employer_id, ec.jobseekers_id, ec.is_jobseeker_reply, ec.employer_date, ec.employer_comment, ec.lastmodified FROM employers LEFT JOIN employer_comment ec on employers.employer_id = ec.employer_id WHERE ec.jobseekers_id = '5375017' AND employers.deactivate = 0 ORDER BY employer_comment_id DESC`
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0.0007	`SELECT * FROM jobseekers j, jobseekers_jobdata jj,jobseekers_skills js WHERE j.jobseeker_id = '5375017' AND j.jobseeker_id = jj.jobseeker_id AND jj.jobseeker_id = js.jobseeker_id`
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0.0003	`SELECT * FROM employer_comment WHERE employer_id = ''`
0.0012	SELECT `facebook`, `manual_fb_score` FROM `jobseekers_trust` WHERE `jobseeker_id` = '5375017'
0.0033	SELECT * FROM `skills_categories` WHERE `is_approved` = 1 ORDER BY `name`
0.0012	SELECT `jsct`., `jsct`.`id` as `jsct_id`, `sct`. FROM `jobseekers_skills_categories` `jsct` LEFT JOIN `skills_categories` `sct` ON `sct`.`id` = `jsct`.`skill_category_id` WHERE `sct`.`is_approved` = 1 AND `jsct`.`jobseeker_id` = '5375017' ORDER BY `jsct`.`rate` DESC
0.0005	SELECT * FROM `jobseekers_trust` WHERE `jobseeker_id` = '5375017'
0.0003	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0004	SELECT * FROM `testimonial_videos` WHERE `placement` = 1 OR `placement` = 0 ORDER BY RAND()
0.0004	SELECT * FROM `testimonial_videos` WHERE `placement` = 2 OR `placement` = 0 ORDER BY RAND()
0.0003	`select * from teasers`
0.0004	SELECT * FROM `employers` WHERE `employer_id` IS NULL LIMIT 1
0.0002	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0003	SELECT * FROM `employers` WHERE `employer_id` IS NULL LIMIT 1
0.0003	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0004	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0003	`SELECT * FROM notes WHERE employer_id = '0'`

HTTP HEADERS (Show)

SESSION DATA (Show)

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honeypot	Array ( [name_field] => my_name [enabled] => 1 )

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SERVER_NAME	v1.stage.onlinejobs.ph
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SCRIPT_NAME	/index.php
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SERVER_PROTOCOL	HTTP/1.1
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