Shanon

Learning & Development | Training | Instructional Design | Customer Experience |

Verified

mark as hired

Overview

Looking for full-time work (8 hours/day)

at $5.01/hour ($982.40/month)

Bachelor's degree

Last Active

October 3rd, 2026 (4 days ago)

Member Since

September 6th, 2026

Profile Description

I am a results-driven Customer Experience and Learning & Development professional with 6+ years of experience across customer service, technical support, training, instructional design, and people development within complex, high-volume environments. I specialize in transforming business and performance needs into structured learning solutions, engaging training experiences, and measurable performance improvements.

Throughout my career, I have progressed from customer support to Learning Specialist and Training Manager-level responsibilities, leading onboarding programs, product-specific training, upskilling initiatives, coaching, curriculum development, and large-scale learning programs. I have successfully supported multiple Verizon Wireless campaigns, contributed to pilot waves and program launches, and partnered with operations, quality, and senior stakeholders to align learning strategies with business objectives.

My expertise extends across instructional design, training operations, performance consulting, learning analytics, stakeholder management, change management, and continuous improvement. I am also highly tech-savvy, with hands-on experience in AI-powered content creation, generative AI tools, prompt engineering, AI-assisted instructional design, process automation, UI/UX, and web design.
I bring a combination of strategic thinking, people leadership, technical expertise, creativity, and a continuous-improvement mindset. My goal is to create impactful learning experiences, optimize processes, develop high-performing teams, and leverage technology and AI to deliver smarter, more efficient, and measurable business outcomes.

Top Skills

Coaching » Training and Development

Experience: 5 - 10 years

Design » Graphic Design » Instructional Design » E-learning

Experience: 5 - 10 years

Office and Administration » AI Tools » AI Automation

Experience: 5 - 10 years

Other Skills

Office and Administration » Microsoft Excel

Experience: 5 - 10 years

Office and Administration » Microsoft Power Point

Experience: 5 - 10 years

Human Resources » Workday

Experience: 5 - 10 years

Design » Web Design & Page Layout » UI UX Design

Experience: 5 - 10 years

Basic Information

Age: 31

Gender: Male

Website: Sign Up with Pro Account to View

Address: Santa Rosa, Laguna

Tests Taken: IQ
Score: 111: DISC
Dominance: 40
Influence: 7
Steadiness: 30
Compliance: 23: English
C2(Advanced/Mastery)

Government ID: Sign Up with Pro Account to View

“I have found someone who is smart, has a great work ethic and is easy to work with.”

Sara Brumfield

SEE MORE REAL RESULTS

“They are definitely a valuable part of your business for all kinds of reasons.”

- Steven Rapposelli

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BENCHMARKS

Loading Time: Base Classes	0.0008
Controller Execution Time ( Jobseekers / Info )	0.0362
Total Execution Time	0.0376

GET DATA

No GET data exists

MEMORY USAGE

1,635,616 bytes

POST DATA

No POST data exists

URI STRING

jobseekers/info/5354149

CLASS/METHOD

jobseekers/info

DATABASE: onlinejobs (Jobseekers:$db) QUERIES: 29 (0.0224 seconds) (Show)

0.0003	`SELECT * FROM exrates WHERE rate_name = 'USD-PHP'`
0.0007	SELECT * FROM `jobseekers` WHERE `jobseeker_id` = '5354149' LIMIT 1
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0.0010	SELECT `j`., `jj`. FROM `jobseekers` `j` INNER JOIN `jobseekers_jobdata` `jj` ON `j`.`jobseeker_id` = `jj`.`jobseeker_id` WHERE `j`.`jobseeker_id` = '5354149'
0.0002	SELECT * FROM `jobseekers_trust` WHERE `jobseeker_id` IS NULL
0.0003	SELECT * FROM `jobseekers` WHERE `jobseeker_id` = '5354149' AND `is_private` = 1
0.0015	`SELECT * FROM employment WHERE jobseeker_id = '5354149' AND hired > -1`
0.0003	`SELECT employers.contact_name, ec.employer_id, ec.jobseekers_id, ec.is_jobseeker_reply, ec.employer_date, ec.employer_comment, ec.lastmodified FROM employers LEFT JOIN employer_comment ec on employers.employer_id = ec.employer_id WHERE ec.jobseekers_id = '5354149' AND employers.deactivate = 0 ORDER BY employer_comment_id DESC`
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0.0006	`SELECT * FROM jobseekers j, jobseekers_jobdata jj,jobseekers_skills js WHERE j.jobseeker_id = '5354149' AND j.jobseeker_id = jj.jobseeker_id AND jj.jobseeker_id = js.jobseeker_id`
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0.0003	`SELECT * FROM employer_comment WHERE employer_id = ''`
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0.0004	SELECT * FROM `jobseekers_trust` WHERE `jobseeker_id` = '5354149'
0.0006	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0004	SELECT * FROM `testimonial_videos` WHERE `placement` = 1 OR `placement` = 0 ORDER BY RAND()
0.0003	SELECT * FROM `testimonial_videos` WHERE `placement` = 2 OR `placement` = 0 ORDER BY RAND()
0.0003	`select * from teasers`
0.0005	SELECT * FROM `employers` WHERE `employer_id` IS NULL LIMIT 1
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0.0003	SELECT * FROM `employers` WHERE `employer_id` IS NULL LIMIT 1
0.0002	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0002	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0002	`SELECT * FROM notes WHERE employer_id = '0'`

HTTP HEADERS (Show)

SESSION DATA (Show)

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HTTP_ACCEPT	/
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HTTP_DNT

Shanon

Learning & Development | Training | Instructional Design | Customer Experience |

Overview

Profile Description

Top Skills

Coaching » Training and Development

Design » Graphic Design » Instructional Design » E-learning

Office and Administration » AI Tools » AI Automation

Other Skills

Office and Administration » Microsoft Excel

Office and Administration » Microsoft Power Point

Human Resources » Workday

Office and Administration » AI Tools

Design » Web Design & Page Layout

Customer Support » Technical Support

Office and Administration » Microsoft Word

Office and Administration » Attention to Detail

Office and Administration » Data analysis

Office and Administration » Google Workspace

Office and Administration » Microsoft Outlook

Design » Web Design & Page Layout » UI UX Design

Basic Information