Dedicated, highly organized Virtual Assistant skilled in administrative support, customer service,
Experience: 5 - 10 years
Office & Admin: Email Management, Calendar Management, Data Entry, Administrative Support Customer Support: Email Support, Customer Service, Live Chat Support
Experienced in managing, categorizing, and resolving customer support tickets using Zendesk across live chat and email. Led the transition and migration from traditional legacy ticketing workflows to automated AI agents to streamline support operations. Skilled in applying macros, creating canned responses, and escalating complex issues to maintain high customer satisfaction.
Experience: 5 - 10 years
Experienced technical support agent specializing in tier-1 and tier-3 troubleshooting, software issue resolution, and system setup. Proven track record of handling high-volume inbound and outbound calls, email, and live chat support while maintaining high resolution rates and delivering a seamless customer experience.
Experience: 1 - 2 years
Experienced billing specialist proficient in managing accounts receivable, processing payments, resolving invoice discrepancies, and handling account inquiries. Proven track record of supporting customers across inbound/outbound calls, email, and live chat to deliver accurate, timely billing solutions while maintaining high customer satisfaction.
Experience: 2 - 5 years
Experienced in handling chargebacks, billing disputes, and payment processing for customer accounts across phone, email, and live chat. Skilled in analyzing dispute claims, gathering supporting documentation, and managing merchant-bank communications to resolve payment issues efficiently and reduce loss.
Experience: Less than 6 months
Google Workspace (Docs, Sheets), Microsoft Office (Word, Excel),
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