Maria

General Virtual Assistant | Admin Support & Email Management

45 ID PROOF
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Overview

Looking for work (0 hours/day)

at $0.00/hour ($0.00/month)

Associates degree

Last Active

August 30th, 2026 (4 days ago)

Member Since

August 20th, 2026

Profile Description

Dedicated, highly organized Virtual Assistant skilled in administrative support, customer service, email and calendar management, and data entry. Proficient in managing daily business operations with strong attention to detail, clear communication, and reliable time management to help clients streamline workflows and boost productivity. Ready to step into a full-time role, deliver consistent quality results, and adapt quickly to your business's specific tools and processes.

Top Skills

Experience: 5 - 10 years

Office & Admin: Email Management, Calendar Management, Data Entry, Administrative Support Customer Support: Email Support, Customer Service, Live Chat Support

Other Skills

Experience: 1 - 2 years

Experienced in managing, categorizing, and resolving customer support tickets using Zendesk across live chat and email. Led the transition and migration from traditional legacy ticketing workflows to automated AI agents to streamline support operations. Skilled in applying macros, creating canned responses, and escalating complex issues to maintain high customer satisfaction.

Experience: 5 - 10 years

Experienced technical support agent specializing in tier-1 and tier-3 troubleshooting, software issue resolution, and system setup. Proven track record of handling high-volume inbound and outbound calls, email, and live chat support while maintaining high resolution rates and delivering a seamless customer experience.

Experience: 1 - 2 years

Experienced billing specialist proficient in managing accounts receivable, processing payments, resolving invoice discrepancies, and handling account inquiries. Proven track record of supporting customers across inbound/outbound calls, email, and live chat to deliver accurate, timely billing solutions while maintaining high customer satisfaction.

Experience: 2 - 5 years

Experienced in handling chargebacks, billing disputes, and payment processing for customer accounts across phone, email, and live chat. Skilled in analyzing dispute claims, gathering supporting documentation, and managing merchant-bank communications to resolve payment issues efficiently and reduce loss.

Experience: Less than 6 months

Google Workspace (Docs, Sheets), Microsoft Office (Word, Excel),

Basic Information

Age
38
Gender
Female
Website
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Address
Batangas City, Calabarzon
Tests Taken
None
Government ID
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