Bonievern

|General Virtual Assistant | Sales and Customer Support Specialist|Amazon | Shop

Verified

mark as hired

Overview

Looking for full-time work (8 hours/day)

at $6.95/hour ($1,344.00/month)

Bachelor's degree

Last Active

August 21st, 2026 (7 days ago)

Member Since

May 28th, 2026

Profile Description

Professional Skills :

Customer Service and Client Support
Administrative Support
Sales and Relationship Building (Inbound | Outbound | Upselling | Chat)
Appointment Setting and Lead Generation
Data Entry and Record Management
Time Management and Organization
Attention to Detail
Effective Communication (Written and Verbal)
Problem-Solving and Critical Thinking
Real Estate Field Experience
Mortgage Experience
Automotive Sales
Amazon Seller Central Operations
Shopify
Product Research and Listing Optimization
Basic Social Media Management (Meta Business Suite)
Inventory and Order Management

Software Proficiency :

Microsoft Office (Word, Excel, PowerPoint)
Google Workspace (Docs, Sheets, Gmail, Drive)
CRM Systems
Zendesk
HubSpot
Freshdesk
Ring Central
Aircall
Sales Force
Amazon Seller Central
Shopify
Helium 10
Meta Business Suite
Canva
Slack
Zoom, Google Meet, Microsoft Teams
Chat GPT
Claude
Dialer Systems (Inbound & Outbound Calling)
Calendar & Appointment Scheduling Tools
Data Entry & Database Management Systems

Client Industries :

Real Estate
Customer Service and Support
Sales and Lead Generation
Retail and Consumer Goods
Property Management
Mortgage
Automotive
Business Services
Recruitment and Staffing
Administrative and Virtual Assistance
Events, Class Management

I’m a dedicated and highly reliable Virtual Assistant with over 10 years of customer service experience and a strong background in administrative and business support. I genuinely enjoy helping businesses stay organized, operate more efficiently, and deliver an exceptional experience to their customers. I bring a proactive, detail-oriented approach to every task, along with the flexibility to quickly learn new systems, processes, and tools.

Throughout my career, I’ve developed strong skills in customer service, client communication, problem-solving, data management, administrative support, and relationship building. I’m comfortable managing multiple priorities, handling time-sensitive tasks, resolving customer concerns, and making sure the small details don’t get overlooked. I take ownership of my work, communicate clearly, and always aim to be someone my clients and team can confidently rely on.

I’ve also completed training in Amazon and Shopify store management, Meta Business Suite, CRM systems, virtual assistance, and customer retention, giving me a well-rounded understanding of both customer-facing and behind-the-scenes business operations. I’m comfortable learning new platforms and adapting to different workflows because I understand that every business has its own way of doing things.

What sets me apart is not just my experience, but my attitude toward the work. I’m dependable, easy to work with, eager to learn, and genuinely invested in helping the people I support succeed. Whether it’s assisting customers, keeping operations organized, managing administrative tasks, supporting sales, or improving day-to-day processes, I bring professionalism, consistency, and a strong sense of ownership.

My goal is simple: to make your work easier, your operations smoother, and your business more successful. I’m looking for an opportunity where I can bring my experience, continue growing, and become a trusted long-ter ---------- mber of the team.

Top Skills

Customer Support » Customer Service

Experience: 5 - 10 years

Experienced Customer Service Specialist with a strong background in handling Australian, Canadian and US accounts through inbound, outbound, chat, and back office support. Skilled in customer assistance, account management, order processing, document verification, billing support, payment arrangements, and technical troubleshooting. Proven ability to resolve customer concerns efficiently while maintaining a high level of customer satisfaction and meeting performance targets. Possess excellent communication, multitasking, and problem solving skills developed through years of working in fast paced customer service environments. Experienced in handling sensitive customer information, maintaining accurate records, and following established processes to ensure quality service delivery. Recognized for professionalism, adaptability, attention to detail, and the ability to build positive customer relationships while consistently achieving company standards and key performance indicators.

Office and Administration » Team Leadership

Experience: 1 - 2 years

Trained and supported newly hired employees on company processes and customer service standards. Managed schedules, attendance monitoring, and employee performance tracking. Conducted call monitoring and coaching sessions to improve KPI performance and service quality. Assisted in maintaining team productivity and operational efficiency.

Virtual Assistant

Experience: 1 - 2 years

I managed online and offline sales of goods and properties through social media and various marketplace platforms. My responsibilities included handling customer inquiries, conducting negotiations, managing follow ups, and ensuring smooth and professional sales transactions. I monitored inventory conditions, maintained product quality standards, and coordinated timely completion of sales activities to meet customer expectations. In addition, I managed legal documentation and administrative requirements related to property transactions while coordinating renovation projects, budgeting, and supplier and contractor relationships. I also developed and implemented online marketing and promotional strategies to increase product visibility and generate sales. Through these experiences, I strengthened my organizational, multitasking, customer service, and problem solving abilities, skills that are highly transferable to Amazon and Shopify store management.

Other Skills

Marketing » CRM » Zendesk

Experience: 5 - 10 years

Experienced in using Zendesk to manage customer inquiries, track support tickets, document customer interactions, and ensure timely issue resolution. Skilled in handling email and chat support, ticket escalation, follow up activities, and maintaining accurate customer records while delivering a high level of customer satisfaction.

Customer Support » Email Support

Experience: 2 - 5 years

Experienced in email management and customer support, handling customer inquiries, resolving concerns, and ensuring timely and professional communication. Skilled in organizing inboxes, prioritizing messages, responding to emails, managing follow ups, and maintaining accurate records of customer interactions. Adept at providing exceptional customer service, addressing issues efficiently, and building positive customer relationships while maintaining a high level of professionalism and attention to detail.

E-Commerce » Order processing

Experience: 5 - 10 years

Experienced in order processing and order monitoring, ensuring accurate and timely handling of customer orders from placement to completion. Skilled in reviewing order details, verifying information, tracking order status, coordinating with relevant teams, and resolving issues to ensure smooth fulfillment. Proficient in maintaining accurate records, monitoring order progress, and providing updates when necessary to support customer satisfaction and operational efficiency. Strong attention to detail, organizational skills, and the ability to manage multiple orders while maintaining accuracy and meeting deadlines.

Marketing » Sales

Experience: 5 - 10 years

Results driven Sales Professional with experience in retail, property, automotive, and online sales. Successfully promoted and sold products, managed customer inquiries, and achieved sales targets through effective product presentation and relationship building. Experienced in online and offline selling of properties, vehicles, and consumer products through social media, marketplace platforms, and direct client engagement. Skilled in lead generation, prospecting, negotiation, follow up, and closing sales transactions while maintaining strong client relationships. Known for strong communication, sales, and negotiation skills, with the ability to identify customer needs, overcome objections, and generate revenue. Proficient in sales administration, documentation, and business development, consistently delivering results in competitive sales environments.

Marketing » CRM » HubSpot CRM

Experience: 1 - 2 years

Marketing » Telemarketing » Inbound Sales

Experience: 5 - 10 years

Marketing » Social Media Management

Experience: 2 - 5 years

E-Commerce » Amazon » Seller Central

Experience: 6 months - 1 year

Customer Support » Mortgage

Experience: 6 months - 1 year

Office and Administration » AI Tools » ChatGPT

Experience: 1 - 2 years

Marketing » Telemarketing » Outbound Calls

Experience: 5 - 10 years

Basic Information

Age: 41

Gender: Female

Website: Sign Up with Pro Account to View

Address: Dasmariñas, Cavite

Tests Taken: DISC
Dominance: 6
Influence: 15
Steadiness: 40
Compliance: 39: English
C2(Advanced/Mastery)

Government ID: Sign Up with Pro Account to View

“I had this VA that I could turn things over to made it a lot easier”

Kyle Mckenna

SEE MORE REAL RESULTS

“He's been absolutely superb!”

- Ed Currer

see more real results

BENCHMARKS

Loading Time: Base Classes	0.0032
Controller Execution Time ( Jobseekers / Info )	0.0359
Total Execution Time	0.0400

GET DATA

No GET data exists

MEMORY USAGE

1,663,016 bytes

POST DATA

No POST data exists

URI STRING

jobseekers/info/5040374

CLASS/METHOD

jobseekers/info

DATABASE: onlinejobs (Jobseekers:$db) QUERIES: 29 (0.0164 seconds) (Show)

0.0004	`SELECT * FROM exrates WHERE rate_name = 'USD-PHP'`
0.0005	SELECT * FROM `jobseekers` WHERE `jobseeker_id` = '5040374' LIMIT 1
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0.0012	SELECT `facebook`, `manual_fb_score` FROM `jobseekers_trust` WHERE `jobseeker_id` = '5040374'
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0.0004	SELECT * FROM `jobseekers_trust` WHERE `jobseeker_id` = '5040374'
0.0002	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0003	SELECT * FROM `testimonial_videos` WHERE `placement` = 1 OR `placement` = 0 ORDER BY RAND()
0.0003	SELECT * FROM `testimonial_videos` WHERE `placement` = 2 OR `placement` = 0 ORDER BY RAND()
0.0003	`select * from teasers`
0.0003	SELECT * FROM `employers` WHERE `employer_id` IS NULL LIMIT 1
0.0002	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0002	SELECT * FROM `employers` WHERE `employer_id` IS NULL LIMIT 1
0.0002	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0002	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0002	`SELECT * FROM notes WHERE employer_id = '0'`

HTTP HEADERS (Show)

SESSION DATA (Show)

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