Detail-oriented Operations Quality Analyst- Intermediate with over six years of experience in customer service and quality assurance within the BPO industry, including more than one year supporting fraud operations. Currently responsible for evaluating fraud-related cases and agent interactions to ensure compliance, accuracy, risk mitigation, and adherence to client and operational standards. Promoted from a customer service associate role into Quality Analyst bringing extensive experience across telecommunications, financial services, healthcare, and voice ordering accounts. Skilled in quality auditing, performance evaluation, root cause analysis, coaching, and process improvement, with a strong focus on operational excellence and fraud prevention.
Experience: 2 - 5 years
Experience: 1 - 2 years
Experience: 5 - 10 years
Experience: 5 - 10 years
Experience: 1 - 2 years
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