Senior Automation & CRM Specialist | GoHighLevel Expert|Operations Support|COO L

I have strong hands-on experience using GoHighLevel for marketing and automation, where I manage the full customer journey from lead capture to conversion and follow-up. I’ve built landing pages, funnels, and booking systems inside GoHighLevel, including opt-in pages, sales pages, and calendar integrations. I set up pipelines to track leads through different stages and ensure no opportunity is missed. On the automation side, I create workflows for lead nurturing, appointment reminders, no-show follow-ups, and reactivation campaigns using email and SMS. I also use tagging and segmentation to personalize communication based on user behavior. I’ve integrated GoHighLevel with tools like Zapier, ThriveCart, and Google Sheets to connect marketing, sales, and operations into one system. My focus is always on improving conversion, response time, and overall customer experience while keeping the system organized and scalable.

I have experience in leadership through my role as a COO-level Executive Assistant, where I supported CEOs and helped manage day-to-day operations and team coordination. I worked closely with team members, assigned tasks, followed up on deliverables, and made sure projects stayed on track. I helped create structure, set priorities, and kept everyone aligned with business goals. I also supported decision-making by organizing information, identifying issues early, and providing clear updates with recommended actions. My leadership style is proactive, organized, and focused on accountability, making sure work gets done efficiently while supporting the team.

I have over 6 years of experience as a COO-level Executive Assistant, supporting CEOs in fast-moving businesses. I manage calendars, inboxes, meetings, and daily priorities to keep everything organized and on track. I handle scheduling, follow-ups, travel planning, and communication across teams and clients. I also support operations by tracking tasks, managing projects, and making sure nothing falls through the cracks. I prepare meeting summaries, action items, and reports so the CEO can make quick decisions. I’m proactive, detail-oriented, and focused on creating structure, saving time, and helping the CEO stay focused on high-value work.

I have over 6 years of experience in administrative support, working at a COO-level Executive Assistant role. I handle calendar management, inbox organization, scheduling, meeting coordination, and daily task tracking to keep operations running smoothly. I also manage documents, data entry, reports, and internal communication. I’m responsible for follow-ups, reminders, and making sure nothing falls through the cracks. I also support workflow organization using tools like Notion, Google Workspace, and CRM systems. My focus is to stay organized, proactive, and efficient, so the team and the CEO can focus on higher-priority work.

I have over 6 years of experience in operations management, working at a COO level while supporting CEOs in fast-moving online businesses. My role focused on building and managing systems that keep the business running smoothly. I handled workflow design, CRM and automation setup using GoHighLevel, process improvement, team coordination, and performance tracking. I created structured systems for lead management, client onboarding, sales pipelines, and internal operations. I also built dashboards and trackers to monitor tasks, deadlines, and key metrics so leadership always had clear visibility. On the people side, I coordinated teams, followed up on deliverables, resolved bottlenecks, and made sure projects moved forward on time. My goal in operations is always to bring structure, improve efficiency, reduce manual work, and create systems that are scalable and easy for the team to follow.

I have strong experience in funnel design, mainly using GoHighLevel to build and manage complete customer journeys. I create landing pages, opt-in pages, sales pages, booking pages, and thank-you pages, making sure each step is clear and focused on conversion. I also connect funnels with CRM pipelines, tagging, and automation so leads are properly tracked from first contact to sale. I design funnels based on the client’s goal, whether it’s lead generation, appointment booking, or product sales, and I make sure the flow is simple, logical, and easy for users to follow. I also integrate tools like ThriveCart for checkout and use Zapier when needed to connect systems. My focus is always on creating clean, high-converting funnels that are organized, automated, and easy to manage.

I have strong experience using AI tools for automation and operational support in day-to-day work. I use tools like ChatGPT and Claude to automate repetitive tasks such as meeting summaries, email drafting, SOP creation, and turning raw notes or voice messages into structured action plans with clear next steps. I also combine AI with tools like Zapier, GoHighLevel, and Google Sheets to automate workflows. For example, I’ve built systems where leads are captured, segmented, and followed up automatically, while key data is synced to trackers for team visibility. I use AI not just for writing, but for organizing information, improving workflows, analyzing processes, and speeding up execution. My focus is to use AI to reduce manual work, improve accuracy, and help the team stay organized and efficient.

I have experience using Keap as a CRM for managing contacts, automations, and client journeys in marketing and operations. I’ve worked with contact management, tagging, and segmentation to organize leads based on behavior and stage in the pipeline. I built and managed basic automations such as follow-ups, onboarding sequences, appointment reminders, and email campaigns. I also supported data accuracy by updating records, tracking client activity, and ensuring clean and organized databases. While my deeper expertise is in GoHighLevel, I am comfortable navigating Keap, understanding its campaign builder, and applying the same logic for automation, CRM structure, and client lifecycle management.