Ronan

Customer Service Expert | Team Lead for a Logistics Company | Human Resource Man

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mark as hired

Overview

Looking for full-time work (8 hours/day)

at $5.00/hour ($960.00/month)

Bachelors degree

Last Active

March 18th, 2026 (46 days ago)

Member Since

March 5th, 2026

Profile Description

I’m a results-driven Customer Experience Team Lead with a strong foundation in human resources, leadership, and operations.
I graduated Cum Laude in 2020 with a Bachelor’s Degree in Business Administration, majoring in Human Resources Development Management. I completed my HR internship at Clark Development Corporation, gaining hands-on exposure to employee relations, HR processes, and corporate operations.
I began my professional career in 2020, joining Alorica PH as a Customer Experience Agent supporting an international logistics company during the height of the pandemic. Working in a high-volume, fast-paced environment strengthened my skills in customer communication, problem-solving, and performance management.
In 2024, I was promoted to Team Lead, where I lead, coach, and develop teams to deliver consistent service excellence while meeting business KPIs. I focus on people-first leadership, operational efficiency, and driving measurable results.
Core strengths:
• Team leadership & coaching
• Customer experience & escalation management
• Performance metrics & KPIs
• Process improvement
• Stakeholder communication
I thrive in dynamic environments where adaptability, accountability, and growth matter. Open to opportunities where I can continue building high-performing teams and delivering exceptional customer experiences.

Top Skills

Office and Administration » Data Entry

Experience: 5 - 10 years

Customer Support » Customer Service

Experience: 5 - 10 years

Marketing » CRM » Salesforce

Experience: 2 - 5 years

Web Programming » CMS » Avaya CMS

Experience: 5 - 10 years

Human Resources » Recruiting » Talent Acquisition

Experience: Less than 6 months

Basic Information

Age: 28

Gender: Male

Website: Sign Up with Pro Account to View

Address

Tests Taken: IQ
Score: 130: DISC
Dominance: 25%
Influence: 23%
Steadiness: 32%
Compliance: 20%: English
C1(Advanced)

Government ID: Sign Up with Pro Account to View

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Clearman Lawyers

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BENCHMARKS

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Controller Execution Time ( Jobseekers / Info )	0.0285
Total Execution Time	0.0299

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MEMORY USAGE

1,615,312 bytes

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jobseekers/info/4815787

CLASS/METHOD

jobseekers/info

DATABASE: onlinejobs (Jobseekers:$db) QUERIES: 29 (0.0171 seconds) (Show)

0.0003	`SELECT * FROM exrates WHERE rate_name = 'USD-PHP'`
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0.0003	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0003	`SELECT * FROM notes WHERE employer_id = '0'`

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Ronan

Customer Service Expert | Team Lead for a Logistics Company | Human Resource Man

Overview

Profile Description

Top Skills

Office and Administration » Data Entry

Customer Support » Customer Service

Other Skills

Office and Administration » Email Management

Office and Administration » Documentation

Office and Administration » Team Leadership

Marketing » CRM » Salesforce

Office and Administration » Calendar Management

Office and Administration » Administrative Support

Customer Support » Customer Service » Conflict resolution

Office and Administration » Coordination

E-Commerce » Logistics Coordination

Web Programming » CMS » Avaya CMS

Human Resources » Recruiting » Talent Acquisition

Basic Information