Shiela

Customer Service Representative I Voice, Chat & Email Support I Retail, Logistic

With Timeproof

mark as hired

Overview

Looking for full-time work (8 hours/day)

at $4.58/hour ($896.00/month)

Associates degree

Last Active

September 26th, 2026 (yesterday)

Member Since

February 8th, 2026

Profile Description

Virtual Assistant who helps eCommerce and customer service businesses keep customers satisfied and operations running smoothly. I bring 11+ years of retail customer service and 3+ years of BPO experience supporting US-based accounts (Nike eCommerce, UnitedHealthcare, GrubHub) through phone, chat, and email support consistently hitting 95%+ quality scores while managing CRM records accurately.

Beyond frontline CS, I also handle lead generation research ( ---------- , LinkedIn Sales Research, NPI Registry), Google Sheets/Google Workspace data organization, and practice-level Shopify store setup and Google Ads campaign work.

Core skills: Customer Service (phone/chat/email) | Order & Account Support | CRM Management | Lead Generation & Contact Research | Data Entry & Organization | Shopify | HIPAA-Compliant Record-Keeping

Reliable, detail-oriented, and available full-time. Resume and portfolio available upon request.

Top Skills

Customer Support » Chat Support

Experience: 1 - 2 years

Provided high-volume live chat support for Nike, specializing in order management, product inquiries, and returns. Expert in using Swooshdesk ( Zendesk-based ) to manage multiple chats simultaneously while maintaining high customer satisfaction and brand standards.

Customer Support » Healthcare

Experience: 6 months - 1 year

Handled Insurance Customer Service for UnitedHealthcare, specializing in claims inquiries, member benefits, and insurance verification while maintaining HIPAA compliance.

Customer Support » Sales Support » Food Service

Experience: 6 months - 1 year

handled real-time order management and logistics support for Grubhub, resolving delivery issues between customer, drivers, and restaurants.

Other Skills

Customer Support » Email Support

Experience: 1 - 2 years

Handled high-volume customer inquiries via email for US-based accounts including GrubHub and UnitedHealthcare. Responded professionally to order concerns, billing questions, and service issues while maintaining accuracy, empathy, and timely resolution.

Customer Support » Phone Support

Experience: Less than 6 months

Handled high-volume inbound calls for US-based accounts including UnitedHealthcare, and GrubHub. Assisted customers with inquiries, order tracking, account management, and complaints while maintaining professionalism and high customer satisfaction ratings

Customer Support » Sales Support » Lead Generation

Experience: Less than 6 months

I have experience in lead generation and web research focused on healthcare clinics in the United States. My responsibilities include finding clinic information, CEO or decision-maker names, email addresses, phone numbers, and other relevant business details. I am skilled in internet research, data collection, data entry, and maintaining accurate records in spreadsheets.

Office and Administration » Data Entry

Experience: Less than 6 months

Accurately inputting and maintaining customer records, insurance information, and lead data across multiple platforms including CRM systems and spreadsheets. Detail-oriented with high accuracy and confidentiality.

Basic Information

Age: 43

Gender: Female

Website: Sign Up with Pro Account to View

Address: San Jose Del Monte, Bulacan

Tests Taken: None

Government ID: Sign Up with Pro Account to View

“My Filipino specialist who is absolutely amazing..go get your OFS today!”

Eden Einav

SEE MORE REAL RESULTS

“He's been absolutely superb!”

- Ed Currer

see more real results

BENCHMARKS

Loading Time: Base Classes	0.0051
Controller Execution Time ( Jobseekers / Info )	0.0919
Total Execution Time	0.0977

GET DATA

No GET data exists

MEMORY USAGE

1,599,960 bytes

POST DATA

No POST data exists

URI STRING

jobseekers/info/4763012

CLASS/METHOD

jobseekers/info

DATABASE: onlinejobs (Jobseekers:$db) QUERIES: 29 (0.0543 seconds) (Show)

0.0003	`SELECT * FROM exrates WHERE rate_name = 'USD-PHP'`
0.0028	SELECT * FROM `jobseekers` WHERE `jobseeker_id` = '4763012' LIMIT 1
0.0032	SELECT * FROM `jobseeker_meta` WHERE `jobseeker_id` = '4763012'
0.0009	SELECT `j`., `jj`. FROM `jobseekers` `j` INNER JOIN `jobseekers_jobdata` `jj` ON `j`.`jobseeker_id` = `jj`.`jobseeker_id` WHERE `j`.`jobseeker_id` = '4763012'
0.0013	SELECT * FROM `jobseekers_trust` WHERE `jobseeker_id` IS NULL
0.0006	SELECT * FROM `jobseekers` WHERE `jobseeker_id` = '4763012' AND `is_private` = 1
0.0009	`SELECT * FROM employment WHERE jobseeker_id = '4763012' AND hired > -1`
0.0047	`SELECT employers.contact_name, ec.employer_id, ec.jobseekers_id, ec.is_jobseeker_reply, ec.employer_date, ec.employer_comment, ec.lastmodified FROM employers LEFT JOIN employer_comment ec on employers.employer_id = ec.employer_id WHERE ec.jobseekers_id = '4763012' AND employers.deactivate = 0 ORDER BY employer_comment_id DESC`
0.0003	`SELECT * FROM skill_categories ORDER BY cat_order ASC`
0.0017	`SELECT * FROM skill_subcategories ORDER BY subcategory ASC`
0.0024	`SELECT * FROM jobseekers_jobdata WHERE jobseeker_id = 4763012 LIMIT 1`
0.0007	`SELECT * FROM jobseekers_skills WHERE jobseeker_id = 4763012 LIMIT 1`
0.0008	`SELECT * FROM jobseekers j, jobseekers_jobdata jj,jobseekers_skills js WHERE j.jobseeker_id = '4763012' AND j.jobseeker_id = jj.jobseeker_id AND jj.jobseeker_id = js.jobseeker_id`
0.0024	`SELECT *, DATEDIFF('2026-09-27',rebill_date) duration_rebill FROM employers WHERE employer_id = ''`
0.0003	`SELECT * FROM employer_comment WHERE employer_id = ''`
0.0033	SELECT `facebook`, `manual_fb_score` FROM `jobseekers_trust` WHERE `jobseeker_id` = '4763012'
0.0033	SELECT * FROM `skills_categories` WHERE `is_approved` = 1 ORDER BY `name`
0.0010	SELECT `jsct`., `jsct`.`id` as `jsct_id`, `sct`. FROM `jobseekers_skills_categories` `jsct` LEFT JOIN `skills_categories` `sct` ON `sct`.`id` = `jsct`.`skill_category_id` WHERE `sct`.`is_approved` = 1 AND `jsct`.`jobseeker_id` = '4763012' ORDER BY `jsct`.`rate` DESC
0.0117	SELECT * FROM `jobseekers_trust` WHERE `jobseeker_id` = '4763012'
0.0027	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0005	SELECT * FROM `testimonial_videos` WHERE `placement` = 1 OR `placement` = 0 ORDER BY RAND()
0.0006	SELECT * FROM `testimonial_videos` WHERE `placement` = 2 OR `placement` = 0 ORDER BY RAND()
0.0022	`select * from teasers`
0.0033	SELECT * FROM `employers` WHERE `employer_id` IS NULL LIMIT 1
0.0003	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0012	SELECT * FROM `employers` WHERE `employer_id` IS NULL LIMIT 1
0.0003	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0002	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0003	`SELECT * FROM notes WHERE employer_id = '0'`

HTTP HEADERS (Show)

SESSION DATA (Show)

__ci_last_regenerate	1790497802
last_page	https://v1.stage.onlinejobs.ph/jobseekers/info/4763012
csrf-token	5d0fbe1b493fc6d5ec81c0356c99d73f

CONFIG VARIABLES (Show)

base_url	https://v1.stage.onlinejobs.ph
log_threshold	2
enable_profiler
index_page
uri_protocol	PATH_INFO
url_suffix
language	english
charset	UTF-8
enable_hooks	1
subclass_prefix	MY_
composer_autoload	vendor/autoload.php
permitted_uri_chars	a-z 0-9~%.:_\=\-\+\@?\&
enable_query_strings
controller_trigger	c
function_trigger	m
directory_trigger	d
allow_get_array	1
log_path
log_file_extension
log_file_permissions	420
log_date_format	Y-m-d H:i:s
error_views_path
cache_path
cache_query_string
encryption_key	OdBUArjiWg9I7u7bvAwQ7Fu35VB1kzga
sess_driver	files
sess_cookie_name	ci_session
sess_expiration	2678400
sess_save_path
sess_match_ip
sess_time_to_update	300
sess_regenerate_destroy
cookie_prefix
cookie_domain
cookie_path	/
cookie_secure
cookie_httponly
standardize_newlines
global_xss_filtering	1
csrf_protection
csrf_token_name	csrf_test_name
csrf_cookie_name	csrf_cookie_name
csrf_expire	7200
csrf_regenerate	1
csrf_exclude_uris	Array ( )
compress_output
time_reference	local
rewrite_short_tags
proxy_ips
ojadmin	JpjZkQN5A8l@^L
salt	+UFjSAT49tPZLtmU2CIG2FYN7pRhgsWyLHgSyQa6k3I=
queue_enabled
twilio	Array ( [sid] => AC00c0594045c6eef9407e8fff01f3d467 [token] => f0bfc0b73444a077894a43f5f75e6d41 [length] => 6 [from] => +639221200200 [code_expiry_seconds] => 14400 )
maintenance	Array ( [admin] => Array ( [verification] => ) [announcement_bar] => Array ( [show_slow_issue_message] => ) )
trustpilot	Array ( [to_email] => onlinejobs.ph+3d844ebf71@invite.trustpilot.com )
services	Array ( [google_tag_manager] => Array ( [id] => GTM-T5CQMS6P ) [chatgpt] => Array ( [secret] => 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 ) [claude] => Array ( [secret] => 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 ) )
v2_url	https://v2.onlinejobs.ph
replacemyself_secret_key	Kk1WpgTMkc4wBQOqC5rqCssdLhACKrsJeTtO1ywUkT4=
app	Array ( [app] => Array ( [command] => Array ( [map] => Array ( [OnlineJobs\Mailer\Command\SendEmailCommand] => OnlineJobs\Mailer\Handler\SendEmailHandler [OnlineJobs\Mail\Command\SendEmailCommand] => OnlineJobs\Mail\Handler\SendEmailHandler [OnlineJobs\Mail\Command\QueueEmailPendingCommand] => OnlineJobs\Mail\Handler\QueueEmailPendingHandler [OnlineJobs\Mail\Command\QueueJobEmailPendingCommand] => OnlineJobs\Mail\Handler\QueueJobEmailPendingHandler [OnlineJobs\Mail\Command\QueueUnapprovedEmailCommand] => OnlineJobs\Mail\Handler\QueueUnapprovedEmailHandler [OnlineJobs\Mail\Command\ProcessEmailQueueCommand] => OnlineJobs\Mail\Handler\ProcessEmailQueueHandler [OnlineJobs\Mail\Command\PutJobseekerEmailOnHoldCommand] => OnlineJobs\Mail\Handler\PutJobseekerEmailOnHoldHandler [OnlineJobs\Purchase\Command\RealEstateVaCourseCommand] => OnlineJobs\Purchase\Handler\RealEstateVaCourseHandler [OnlineJobs\Test\Command\HelloCommand] => OnlineJobs\Test\Handler\HelloHandler ) [middleware] => Array ( ) ) [providers] => Array ( [0] => OnlineJobs\Bus\BusServiceProvider [1] => OnlineJobs\Database\DbServiceProvider [2] => OnlineJobs\Mailer\MailerServiceProvider [3] => OnlineJobs\Support\SupportServiceProvider [4] => OnlineJobs\Employer\ServiceProvider [5] => OnlineJobs\Jobseeker\ServiceProvider [6] => OnlineJobs\Mail\ServiceProvider [7] => OnlineJobs\Postal\ServiceProvider [8] => OnlineJobs\Queue\ServiceProvider [9] => OnlineJobs\Courier\ServiceProvider [10] => OnlineJobs\Job\ServiceProvider [11] => OnlineJobs\Purchase\ServiceProvider ) ) )
meta	Array ( [facebook] => Array ( [input] => 1 [connect] => 2 [timezone] => 3 [url] => 30 [id] => 31 [photo] => 32 [name] => 33 [email] => 34 [review] => 35 ) [trust] => Array ( [government_id] => 4 [utility_bill] => 5 [selfie_photo] => 6 [profile_picture] => 7 [phone_number] => 8 [facebook] => 9 ) [verify] => Array ( [profile_picture] => 10 [government_id] => 11 [selfie_photo] => 12 [utility_bill] => 13 [address] => 14 [name] => 15 [reviewed] => 16 [government_group] => 28 [address_group] => 29 [mobile] => 38 ) [address] => Array ( [complete] => 17 [room_unit_no] => 20 [house_no] => 21 [street] => 22 [subdivision] => 23 [barangay] => 24 [city] => 25 [province] => 26 [postcode] => 27 ) [reviewed] => Array ( [similar_names] => 1 ) [name] => 18 [phone] => 19 [sms_verification_code] => 36 [resend_verification_code] => 37 [address_read] => 39 [first_name] => 100 [middle_name] => 101 [last_name] => 102 [edit] => Array ( [government_id_group] => 40 [address_group] => 41 [mobile_group] => 42 ) [salary_re_entry] => 103 [id_proof_recalibrate] => 104 [email] => 44 [mobile_verification_type] => 45 )
honeypot	Array ( [name_field] => my_name [enabled] => 1 )

HTTP_ACCEPT	/
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
HTTP_CONNECTION	Upgrade
SERVER_PORT	80
SERVER_NAME	v1.stage.onlinejobs.ph
REMOTE_ADDR	127.0.0.1
SERVER_SOFTWARE	Apache/2.4.58 (Ubuntu)
HTTP_ACCEPT_LANGUAGE
SCRIPT_NAME	/index.php
REQUEST_METHOD	GET
HTTP_HOST
REMOTE_HOST
CONTENT_TYPE
SERVER_PROTOCOL	HTTP/1.1
QUERY_STRING
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_X_FORWARDED_FOR	216.73.216.74
HTTP_DNT