Angelica

Customer Support Specialist E-commerce Shopify, Oder Management Specialist, Logi

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Overview

Looking for full-time work (8 hours/day)

at $3.32/hour ($640.00/month)

Bachelors degree

Last Active

July 8th, 2026 (7 days ago)

Member Since

October 15th, 2025

Profile Description

Motivated and detail-oriented remote customer support specialist with five years of experience in the BPO industry, specializing in ecommerce support and customer communication through email, SMS, and live chat. Experienced in managing the full order lifecycle, including order processing, shipment tracking, refunds, and issue resolution, while maintaining accuracy and a positive customer experience. Skilled at handling time-sensitive concerns, updating customer records, and collaborating with remote teams to ensure smooth daily operations. I value clear processes, efficient workflows, and delivering reliable support that helps both customers and the business succeed.

Top Skills

Customer Support » Email Support

Experience: 2 - 5 years

I have experience in email support, where I managed customer inquiries, concerns, and requests through professional and timely email responses. I ensured clear communication, accuracy, and efficient resolution while maintaining a positive customer experience.

Customer Support » Ecommerce » Shopify

Experience: 2 - 5 years

I have experience in customer support for e-commerce, particularly using Shopify, where I handled customer orders, tracked deliveries, and assisted with product inquiries, accounts, and returns. I made sure each customer received accurate information and a smooth shopping experience from order placement to delivery.

Design » Graphic Design » Canva

Experience: 2 - 5 years

I started using Canva during my college years as an education student, and it became one of my go-to tools for creating presentations, school projects, and other creative materials. Through this, I developed a good sense of design and layout, which helps me create visually appealing and well-organized content.

Other Skills

Customer Support » Chat Support

Experience: 2 - 5 years

I have experience in chat support, assisting customers in real time through live chat platforms. I handled inquiries, resolved concerns, and provided accurate information in a professional and friendly manner, ensuring quick and efficient customer service with a personal touch.

Office and Administration » Microsoft Power Point

Experience: 5 - 10 years

PowerPoint has been a big part of my education and work life, especially for creating engaging presentations during classes and professional meetings. It’s one of my go-to tools for delivering clear and creative visual content.

Office and Administration » Microsoft Word

Experience: 5 - 10 years

I’ve been using Microsoft Word for years, starting as a student and continuing in my professional work. It has been my main tool for creating, editing, and formatting documents efficiently.

Software » Netsuite

Experience: 2 - 5 years

I have experience using NetSuite as a tool for managing customer orders and deliveries. It helped me track order status, update customer information, and ensure smooth coordination between sales and fulfillment, contributing to efficient and accurate service delivery.

E-Commerce » Logistics Management

Experience: 6 months - 1 year

I have six months of experience in logistics management, where I assisted in tracking shipments, coordinating deliveries, and ensuring accurate and timely order fulfillment. This role helped me develop strong organizational skills and attention to detail in managing supply chain processes.

Video Editing » Wondershare Filmora

Experience: 2 - 5 years

I began using Wondershare Filmora during my college days, as I’ve always enjoyed filming and editing short clips. It allowed me to explore my creativity by producing clean, engaging videos with smooth transitions and effects. This experience helped me develop basic video editing skills and an eye for visual storytelling.

Customer Support » Insurance » Medical Insurance

Experience: Less than 6 months

I have months of experience working in a seasonal BPO account focused on medical insurance, where I assisted patients with their health and medication coverage. My role involved verifying insurance details, processing requests, and providing accurate information to ensure patients received the support and services they needed.

Office and Administration » Microsoft Excel

Experience: 2 - 5 years

I have hands-on experience using Excel both in school and at work, mainly for tracking, organizing, and managing data. It helps me maintain accuracy and structure in reports and records.

Office and Administration » Data Entry

Experience: Less than 6 months

I have experience in data entry, where I accurately input, update, and organize information in various systems and spreadsheets. I focus on maintaining accuracy and consistency while meeting deadlines, ensuring that all records are complete and well-organized.

Office and Administration » Google Workspace

Experience: Less than 6 months

I have experience using Google Workspace tools such as Gmail, Docs, Sheets, and Drive for organizing tasks, managing files, and collaborating efficiently. These tools have helped me maintain smooth communication, streamline workflows, and ensure productivity in both academic and professional settings.

Office and Administration » Time Managment

Experience: 2 - 5 years

I have strong time management skills developed through balancing multiple tasks and deadlines in both work and academic settings. I prioritize responsibilities effectively, stay organized, and ensure tasks are completed efficiently without compromising quality.

Office and Administration » Resourcefulness

Experience: Less than 6 months

I consider myself highly resourceful, able to find practical solutions and adapt quickly when challenges arise. Whether it’s learning new tools, troubleshooting issues, or finding better ways to complete a task, I make the most of available resources to get the job done efficiently.

Basic Information

Age: 25

Gender: Female

Website: Sign Up with Pro Account to View

Address: Davao, del Sur

Tests Taken: None

Government ID: Sign Up with Pro Account to View

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BENCHMARKS

Loading Time: Base Classes	0.0008
Controller Execution Time ( Jobseekers / Info )	0.0454
Total Execution Time	0.0469

GET DATA

No GET data exists

MEMORY USAGE

1,638,096 bytes

POST DATA

No POST data exists

URI STRING

jobseekers/info/4545258

CLASS/METHOD

jobseekers/info

DATABASE: onlinejobs (Jobseekers:$db) QUERIES: 29 (0.0315 seconds) (Show)

0.0008	`SELECT * FROM exrates WHERE rate_name = 'USD-PHP'`
0.0014	SELECT * FROM `jobseekers` WHERE `jobseeker_id` = '4545258' LIMIT 1
0.0030	SELECT * FROM `jobseeker_meta` WHERE `jobseeker_id` = '4545258'
0.0014	SELECT `j`., `jj`. FROM `jobseekers` `j` INNER JOIN `jobseekers_jobdata` `jj` ON `j`.`jobseeker_id` = `jj`.`jobseeker_id` WHERE `j`.`jobseeker_id` = '4545258'
0.0008	SELECT * FROM `jobseekers_trust` WHERE `jobseeker_id` IS NULL
0.0008	SELECT * FROM `jobseekers` WHERE `jobseeker_id` = '4545258' AND `is_private` = 1
0.0008	`SELECT * FROM employment WHERE jobseeker_id = '4545258' AND hired > -1`
0.0008	`SELECT employers.contact_name, ec.employer_id, ec.jobseekers_id, ec.is_jobseeker_reply, ec.employer_date, ec.employer_comment, ec.lastmodified FROM employers LEFT JOIN employer_comment ec on employers.employer_id = ec.employer_id WHERE ec.jobseekers_id = '4545258' AND employers.deactivate = 0 ORDER BY employer_comment_id DESC`
0.0008	`SELECT * FROM skill_categories ORDER BY cat_order ASC`
0.0009	`SELECT * FROM skill_subcategories ORDER BY subcategory ASC`
0.0008	`SELECT * FROM jobseekers_jobdata WHERE jobseeker_id = 4545258 LIMIT 1`
0.0010	`SELECT * FROM jobseekers_skills WHERE jobseeker_id = 4545258 LIMIT 1`
0.0011	`SELECT * FROM jobseekers j, jobseekers_jobdata jj,jobseekers_skills js WHERE j.jobseeker_id = '4545258' AND j.jobseeker_id = jj.jobseeker_id AND jj.jobseeker_id = js.jobseeker_id`
0.0009	`SELECT *, DATEDIFF('2026-07-15',rebill_date) duration_rebill FROM employers WHERE employer_id = ''`
0.0008	`SELECT * FROM employer_comment WHERE employer_id = ''`
0.0011	SELECT `facebook`, `manual_fb_score` FROM `jobseekers_trust` WHERE `jobseeker_id` = '4545258'
0.0036	SELECT * FROM `skills_categories` WHERE `is_approved` = 1 ORDER BY `name`
0.0015	SELECT `jsct`., `jsct`.`id` as `jsct_id`, `sct`. FROM `jobseekers_skills_categories` `jsct` LEFT JOIN `skills_categories` `sct` ON `sct`.`id` = `jsct`.`skill_category_id` WHERE `sct`.`is_approved` = 1 AND `jsct`.`jobseeker_id` = '4545258' ORDER BY `jsct`.`rate` DESC
0.0009	SELECT * FROM `jobseekers_trust` WHERE `jobseeker_id` = '4545258'
0.0008	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0009	SELECT * FROM `testimonial_videos` WHERE `placement` = 1 OR `placement` = 0 ORDER BY RAND()
0.0009	SELECT * FROM `testimonial_videos` WHERE `placement` = 2 OR `placement` = 0 ORDER BY RAND()
0.0009	`select * from teasers`
0.0008	SELECT * FROM `employers` WHERE `employer_id` IS NULL LIMIT 1
0.0008	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0008	SELECT * FROM `employers` WHERE `employer_id` IS NULL LIMIT 1
0.0008	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0008	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0008	`SELECT * FROM notes WHERE employer_id = '0'`

HTTP HEADERS (Show)

SESSION DATA (Show)

__ci_last_regenerate	1784076176
last_page	https://v1.stage.onlinejobs.ph/jobseekers/info/4545258
csrf-token	a0a8f9de613058a0315a53707090bcbe

CONFIG VARIABLES (Show)

base_url	https://v1.stage.onlinejobs.ph
log_threshold	2
enable_profiler
index_page
uri_protocol	PATH_INFO
url_suffix
language	english
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permitted_uri_chars	a-z 0-9~%.:_\=\-\+\@?\&
enable_query_strings
controller_trigger	c
function_trigger	m
directory_trigger	d
allow_get_array	1
log_path
log_file_extension
log_file_permissions	420
log_date_format	Y-m-d H:i:s
error_views_path
cache_path
cache_query_string
encryption_key	OdBUArjiWg9I7u7bvAwQ7Fu35VB1kzga
sess_driver	files
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sess_expiration	2678400
sess_save_path
sess_match_ip
sess_time_to_update	300
sess_regenerate_destroy
cookie_prefix
cookie_domain
cookie_path	/
cookie_secure
cookie_httponly
standardize_newlines
global_xss_filtering	1
csrf_protection
csrf_token_name	csrf_test_name
csrf_cookie_name	csrf_cookie_name
csrf_expire	7200
csrf_regenerate	1
csrf_exclude_uris	Array ( )
compress_output
time_reference	local
rewrite_short_tags
proxy_ips
ojadmin	JpjZkQN5A8l@^L
salt	+UFjSAT49tPZLtmU2CIG2FYN7pRhgsWyLHgSyQa6k3I=
queue_enabled
twilio	Array ( [sid] => AC00c0594045c6eef9407e8fff01f3d467 [token] => f0bfc0b73444a077894a43f5f75e6d41 [length] => 6 [from] => +639221200200 [code_expiry_seconds] => 14400 )
maintenance	Array ( [admin] => Array ( [verification] => ) [announcement_bar] => Array ( [show_slow_issue_message] => ) )
trustpilot	Array ( [to_email] => onlinejobs.ph+3d844ebf71@invite.trustpilot.com )
services	Array ( [google_tag_manager] => Array ( [id] => GTM-T5CQMS6P ) [chatgpt] => Array ( [secret] => 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 ) [claude] => Array ( [secret] => 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 ) )
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replacemyself_secret_key	Kk1WpgTMkc4wBQOqC5rqCssdLhACKrsJeTtO1ywUkT4=
app	Array ( [app] => Array ( [command] => Array ( [map] => Array ( [OnlineJobs\Mailer\Command\SendEmailCommand] => OnlineJobs\Mailer\Handler\SendEmailHandler [OnlineJobs\Mail\Command\SendEmailCommand] => OnlineJobs\Mail\Handler\SendEmailHandler [OnlineJobs\Mail\Command\QueueEmailPendingCommand] => OnlineJobs\Mail\Handler\QueueEmailPendingHandler [OnlineJobs\Mail\Command\QueueJobEmailPendingCommand] => OnlineJobs\Mail\Handler\QueueJobEmailPendingHandler [OnlineJobs\Mail\Command\QueueUnapprovedEmailCommand] => OnlineJobs\Mail\Handler\QueueUnapprovedEmailHandler [OnlineJobs\Mail\Command\ProcessEmailQueueCommand] => OnlineJobs\Mail\Handler\ProcessEmailQueueHandler [OnlineJobs\Mail\Command\PutJobseekerEmailOnHoldCommand] => OnlineJobs\Mail\Handler\PutJobseekerEmailOnHoldHandler [OnlineJobs\Purchase\Command\RealEstateVaCourseCommand] => OnlineJobs\Purchase\Handler\RealEstateVaCourseHandler [OnlineJobs\Test\Command\HelloCommand] => OnlineJobs\Test\Handler\HelloHandler ) [middleware] => Array ( ) ) [providers] => Array ( [0] => OnlineJobs\Bus\BusServiceProvider [1] => OnlineJobs\Database\DbServiceProvider [2] => OnlineJobs\Mailer\MailerServiceProvider [3] => OnlineJobs\Support\SupportServiceProvider [4] => OnlineJobs\Employer\ServiceProvider [5] => OnlineJobs\Jobseeker\ServiceProvider [6] => OnlineJobs\Mail\ServiceProvider [7] => OnlineJobs\Postal\ServiceProvider [8] => OnlineJobs\Queue\ServiceProvider [9] => OnlineJobs\Courier\ServiceProvider [10] => OnlineJobs\Job\ServiceProvider [11] => OnlineJobs\Purchase\ServiceProvider ) ) )
meta	Array ( [facebook] => Array ( [input] => 1 [connect] => 2 [timezone] => 3 [url] => 30 [id] => 31 [photo] => 32 [name] => 33 [email] => 34 [review] => 35 ) [trust] => Array ( [government_id] => 4 [utility_bill] => 5 [selfie_photo] => 6 [profile_picture] => 7 [phone_number] => 8 [facebook] => 9 ) [verify] => Array ( [profile_picture] => 10 [government_id] => 11 [selfie_photo] => 12 [utility_bill] => 13 [address] => 14 [name] => 15 [reviewed] => 16 [government_group] => 28 [address_group] => 29 [mobile] => 38 ) [address] => Array ( [complete] => 17 [room_unit_no] => 20 [house_no] => 21 [street] => 22 [subdivision] => 23 [barangay] => 24 [city] => 25 [province] => 26 [postcode] => 27 ) [reviewed] => Array ( [similar_names] => 1 ) [name] => 18 [phone] => 19 [sms_verification_code] => 36 [resend_verification_code] => 37 [address_read] => 39 [first_name] => 100 [middle_name] => 101 [last_name] => 102 [edit] => Array ( [government_id_group] => 40 [address_group] => 41 [mobile_group] => 42 ) [salary_re_entry] => 103 [id_proof_recalibrate] => 104 [email] => 44 [mobile_verification_type] => 45 )
honeypot	Array ( [name_field] => my_name [enabled] => 1 )

HTTP_ACCEPT	/
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
HTTP_CONNECTION	Upgrade
SERVER_PORT	80
SERVER_NAME	v1.stage.onlinejobs.ph
REMOTE_ADDR	127.0.0.1
SERVER_SOFTWARE	Apache/2.4.58 (Ubuntu)
HTTP_ACCEPT_LANGUAGE
SCRIPT_NAME	/index.php
REQUEST_METHOD	GET
HTTP_HOST
REMOTE_HOST
CONTENT_TYPE
SERVER_PROTOCOL	HTTP/1.1
QUERY_STRING
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_X_FORWARDED_FOR	216.73.216.41
HTTP_DNT