Rafael

Customer Support VA |Remote Support & CRM & Ticketing

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Overview

Looking for full-time work (8 hours/day)

at $4.62/hour ($912.00/month)

Bachelors degree

Last Active

September 19th, 2026 (2 days ago)

Member Since

October 2nd, 2025

Profile Description

I am a Customer Support, Client Operations, and CRM Specialist with 1+ years of experience helping growing businesses manage high-volume customer communications and backend systems.

My background spans high-volume ticket resolution, CRM record management, and client coordination:
- Customer Support & CRM: Resolved 2,800+ support tickets across Zendesk and MindProfile during peak SLA surges, handled 20+ inbound/outbound calls per shift with a 92% CSAT rating, and maintained accurate CRM records with zero data loss.
- Multi-Channel Inquiries: Experienced in managing real-time inquiries across email, live chat, WhatsApp Business, and social media DMs to ensure zero dropped leads.
- Systems & Automations: With a background in Information Technology, I master manual workflows first, then build clean automations using Zapier, OpenCode, and CRM pipelines to save time and eliminate repetitive bottlenecks.

Tools I work in daily:
Zendesk, Support Vision, MindProfile, WhatsApp Business, Google Workspace (Docs, Sheets, Drive), Microsoft 365, Slack, Claude, ChatGPT, and Zapier.

Availability & Work Arrangement:
- Available for Full-Time (40 hours/week), dedicated remote work.
- Flexible shift coverage: comfortable aligning directly with US, UK, Australian, or Asian business hours.
- Reliable home office setup: high-speed fiber internet, backup connection, and reliable laptop.

I am looking for a long-term role where I can grow with your team, take full ownership of your customer queues, and help streamline your daily operations.

Top Skills

Marketing » CRM » Zendesk

Experience: 1 - 2 years

Customer Support

Experience: 1 - 2 years

Office and Administration » AI Tools

Experience: Less than 6 months

Customer Support » Sales Support » Lead Generation

Experience: Less than 6 months

Basic Information

Age: 23

Gender: Male

Website: Sign Up with Pro Account to View

Address: Silay City, Negros Occidental

Tests Taken: IQ
Score: 150: DISC
Dominance: 52%
Influence: 34%
Steadiness: 8%
Compliance: 6%: English
C2(Advanced/Mastery)

Government ID: Sign Up with Pro Account to View

“I had this VA that I could turn things over to made it a lot easier”

Kyle Mckenna

SEE MORE REAL RESULTS

“I started getting some peace of mind and some traction!”

- Aaron Hall

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BENCHMARKS

Loading Time: Base Classes	0.0012
Controller Execution Time ( Jobseekers / Info )	0.0291
Total Execution Time	0.0311

GET DATA

No GET data exists

MEMORY USAGE

1,630,072 bytes

POST DATA

No POST data exists

URI STRING

jobseekers/info/4518070

CLASS/METHOD

jobseekers/info

DATABASE: onlinejobs (Jobseekers:$db) QUERIES: 29 (0.0154 seconds) (Show)

0.0003	`SELECT * FROM exrates WHERE rate_name = 'USD-PHP'`
0.0005	SELECT * FROM `jobseekers` WHERE `jobseeker_id` = '4518070' LIMIT 1
0.0019	SELECT * FROM `jobseeker_meta` WHERE `jobseeker_id` = '4518070'
0.0005	SELECT `j`., `jj`. FROM `jobseekers` `j` INNER JOIN `jobseekers_jobdata` `jj` ON `j`.`jobseeker_id` = `jj`.`jobseeker_id` WHERE `j`.`jobseeker_id` = '4518070'
0.0002	SELECT * FROM `jobseekers_trust` WHERE `jobseeker_id` IS NULL
0.0003	SELECT * FROM `jobseekers` WHERE `jobseeker_id` = '4518070' AND `is_private` = 1
0.0002	`SELECT * FROM employment WHERE jobseeker_id = '4518070' AND hired > -1`
0.0003	`SELECT employers.contact_name, ec.employer_id, ec.jobseekers_id, ec.is_jobseeker_reply, ec.employer_date, ec.employer_comment, ec.lastmodified FROM employers LEFT JOIN employer_comment ec on employers.employer_id = ec.employer_id WHERE ec.jobseekers_id = '4518070' AND employers.deactivate = 0 ORDER BY employer_comment_id DESC`
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0.0003	`SELECT * FROM jobseekers_jobdata WHERE jobseeker_id = 4518070 LIMIT 1`
0.0004	`SELECT * FROM jobseekers_skills WHERE jobseeker_id = 4518070 LIMIT 1`
0.0005	`SELECT * FROM jobseekers j, jobseekers_jobdata jj,jobseekers_skills js WHERE j.jobseeker_id = '4518070' AND j.jobseeker_id = jj.jobseeker_id AND jj.jobseeker_id = js.jobseeker_id`
0.0004	`SELECT *, DATEDIFF('2026-09-21',rebill_date) duration_rebill FROM employers WHERE employer_id = ''`
0.0002	`SELECT * FROM employer_comment WHERE employer_id = ''`
0.0006	SELECT `facebook`, `manual_fb_score` FROM `jobseekers_trust` WHERE `jobseeker_id` = '4518070'
0.0031	SELECT * FROM `skills_categories` WHERE `is_approved` = 1 ORDER BY `name`
0.0020	SELECT `jsct`., `jsct`.`id` as `jsct_id`, `sct`. FROM `jobseekers_skills_categories` `jsct` LEFT JOIN `skills_categories` `sct` ON `sct`.`id` = `jsct`.`skill_category_id` WHERE `sct`.`is_approved` = 1 AND `jsct`.`jobseeker_id` = '4518070' ORDER BY `jsct`.`rate` DESC
0.0003	SELECT * FROM `jobseekers_trust` WHERE `jobseeker_id` = '4518070'
0.0002	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0004	SELECT * FROM `testimonial_videos` WHERE `placement` = 1 OR `placement` = 0 ORDER BY RAND()
0.0003	SELECT * FROM `testimonial_videos` WHERE `placement` = 2 OR `placement` = 0 ORDER BY RAND()
0.0002	`select * from teasers`
0.0003	SELECT * FROM `employers` WHERE `employer_id` IS NULL LIMIT 1
0.0003	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0003	SELECT * FROM `employers` WHERE `employer_id` IS NULL LIMIT 1
0.0002	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0002	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0002	`SELECT * FROM notes WHERE employer_id = '0'`

HTTP HEADERS (Show)

SESSION DATA (Show)

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last_page	https://v1.stage.onlinejobs.ph/jobseekers/info/4518070
csrf-token	2e358797d795c72b6335951b9cc7b02e

CONFIG VARIABLES (Show)

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enable_profiler
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uri_protocol	PATH_INFO
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language	english
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csrf_exclude_uris	Array ( )
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honeypot	Array ( [name_field] => my_name [enabled] => 1 )

HTTP_ACCEPT	/
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
HTTP_CONNECTION	Upgrade
SERVER_PORT	80
SERVER_NAME	v1.stage.onlinejobs.ph
REMOTE_ADDR	127.0.0.1
SERVER_SOFTWARE	Apache/2.4.58 (Ubuntu)
HTTP_ACCEPT_LANGUAGE
SCRIPT_NAME	/index.php
REQUEST_METHOD	GET
HTTP_HOST
REMOTE_HOST
CONTENT_TYPE
SERVER_PROTOCOL	HTTP/1.1
QUERY_STRING
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_X_FORWARDED_FOR	216.73.216.179
HTTP_DNT

Rafael

Customer Support VA |Remote Support & CRM & Ticketing

Overview

Profile Description

Top Skills

Marketing » CRM » Zendesk

Customer Support

Office and Administration » AI Tools

Other Skills

Customer Support » Chat Support

Customer Support » Phone Support

Office and Administration » Calendar Management

Office and Administration » AI Tools » AI Automation

Customer Support » Sales Support » Lead Generation

Office and Administration » Data Entry

Marketing » Appointment Setting

Office and Administration » Google Workspace

Marketing » Social Media Management » Social Media Engagement

Basic Information