Aeron

Shopify Virtual Assistant | E-commerce Support | Customer Service

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Overview

Looking for full-time work (8 hours/day)

at $8.30/hour ($1,600.00/month)

Bachelors degree

Last Active

July 11th, 2026 (yesterday)

Member Since

September 10th, 2025

Profile Description

I am a Licensed Medical Technologist with over 4 years of experience supporting US customers in the lending industry and US-based healthcare insurance. I handled high volumes of inquiries, resolved issues quickly, and maintained a smooth customer experience using CRMs like GoHighLevel and phone systems like RingCentral and Calilio. I am comfortable managing tickets, follow-ups, and customer communication in a fast-paced environment.

Beyond my customer service background, I also work as a Shopify Virtual Assistant supporting E-commerce businesses day-to-day. I have hands-on experience with Shopify Admin and Shopify Partners, managing customer support through Richpanel, handling chargebacks and disputes through Disputifier, tracking shipments through 17TRACK, and managing reviews through Loox. I also handle Social Media Management, monitoring and responding to store reviews on Facebook and Instagram to protect brand reputation and keep customers happy.

Top Skills

E-Commerce » Brand Management

Experience: Less than 6 months

I help E-commerce brands maintain a consistent and professional image across all customer touchpoints, from managing store reviews on Facebook and Instagram to ensuring every customer email reflects the correct brand tone. I have experience handling customer-facing communication for two active Shopify stores, making sure the brand comes across as reliable and trustworthy at all times. I understand that how a brand communicates directly affects customer loyalty and long-term growth.

E-Commerce » Shopify

Experience: Less than 6 months

I have over a year of practical, daily experience working inside Shopify as an E-commerce VA, covering product listings, inventory monitoring, app management, order processing, and store updates. I have worked with Shopify Partners accounts and managed multiple stores across different niches without needing step-by-step guidance. Shopify is not just a tool I use occasionally. It is the foundation of my daily workflow.

Customer Support » Ecommerce » Shopify

Experience: 6 months - 1 year

I provide full customer support for Shopify-based stores, handling everything from order inquiries and shipping questions to refund requests, return coordination, and dispute escalations using Richpanel for ticket management. I have supported customers across two different Shopify stores simultaneously, managing high ticket volume while maintaining a consistent and professional tone in every interaction. My goal in every interaction is to resolve the issue on the first reply whenever possible.

Other Skills

Marketing » Telemarketing » Inbound Sales

Experience: Less than 6 months

I have 4 years of customer-facing experience that includes handling inbound inquiries and converting them into positive outcomes, from completed loan applications in the lending industry to resolved customer concerns in E-commerce. This experience sharpened my ability to listen actively, communicate clearly under pressure, and respond to objections in a calm and professional way. These same inbound skills transfer directly into eCommerce, where understanding what a customer needs and guiding them toward the right solution is just as important as closing a sale.

Customer Support » Ecommerce

Experience: Less than 6 months

I have over a year of dedicated E-commerce customer support experience handling order inquiries, shipping delays, refunds, replacements, returns, and chargeback disputes across two active Shopify stores. I work with tools including Richpanel, Disputifier, and 17TRACK to manage tickets, resolve issues, and keep everything organized and logged. My approach is to resolve every issue efficiently while making sure each customer feels heard and valued throughout the interaction.

Customer Support » Sales Support » Lead Generation

Experience: Less than 6 months

During my time in the lending industry, I qualified leads, managed pipelines through GoHighLevel CRM, and ensured no prospect went cold through consistent and timely follow-ups. I understand the full lead lifecycle from first contact through to conversion and know how to work within structured sales support workflows while keeping records organized. In an E-commerce context, these skills apply directly to managing customer lists, following up on inquiries, and supporting the team in converting interested shoppers into loyal buyers.

Office and Administration » Email Management

Experience: Less than 6 months

I manage email inboxes professionally as a core part of my daily role, organizing incoming tickets, prioritizing by urgency, and using pre-built templates while personalizing replies when the situation calls for it. I am experienced with Gmail and helpdesk tools like Richpanel, and I consistently hit response time targets while keeping inboxes clean and well-organized by end of shift. Good email management to me is not just about replying fast. It is about replying right every single time.

Customer Support » Customer Service

Experience: 2 - 5 years

E-Commerce » Order processing

Experience: Less than 6 months

I have hands-on experience processing customer orders end-to-end across multiple Shopify stores, including confirming orders, verifying customer details, coordinating with suppliers, and ensuring every order moves through the pipeline without delays. I log order-related cases in Google Sheets to keep everything organized and easy to track. My experience across a jewelry store and an underwear and shapewear store has given me a solid understanding of how to manage order volume efficiently while keeping customers informed throughout the entire process.

Office and Administration » Quality Assurance

Experience: Less than 6 months

Marketing » Telemarketing » Outbound Calls

Experience: Less than 6 months

Office and Administration » Client Relationship Management

Experience: Less than 6 months

Customer Support » Insurance » Underwriting

Experience: Less than 6 months

E-Commerce » Order processing » Order Tracking

Experience: Less than 6 months

I use 17TRACK daily to monitor shipment status across multiple orders and identify potential delays before customers reach out, which significantly reduces the volume of "Where is my order?" tickets. When I spot a stuck shipment or a carrier delay, I proactively update the customer with an honest and professional message rather than waiting for a complaint to come in. This approach builds trust and keeps customer satisfaction high even when things do not go as planned.

E-Commerce » Order processing » Order Fulfillment

Experience: Less than 6 months

I coordinate order fulfillment for dropshipping stores by working directly with suppliers to ensure orders are dispatched accurately and on time, and I follow up immediately when there are delays or discrepancies. I am familiar with fulfillment workflows in Shopify and have experience using DSers for supplier coordination. When fulfillment issues arise, I handle the resolution from start to finish, whether that means arranging a replacement, issuing a refund, or filing a claim with the supplier.

Basic Information

Age: 26

Gender: Male

Website: Sign Up with Pro Account to View

Address: Cabuyao, Laguna

Tests Taken: IQ
Score: 104: DISC
Dominance: 39
Influence: 18
Steadiness: 33
Compliance: 10: English
C2(Advanced/Mastery)

Government ID: Sign Up with Pro Account to View

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BENCHMARKS

Loading Time: Base Classes	0.0009
Controller Execution Time ( Jobseekers / Info )	0.0525
Total Execution Time	0.0541

GET DATA

No GET data exists

MEMORY USAGE

1,663,952 bytes

POST DATA

No POST data exists

URI STRING

jobseekers/info/4472470

CLASS/METHOD

jobseekers/info

DATABASE: onlinejobs (Jobseekers:$db) QUERIES: 29 (0.0355 seconds) (Show)

0.0010	`SELECT * FROM exrates WHERE rate_name = 'USD-PHP'`
0.0015	SELECT * FROM `jobseekers` WHERE `jobseeker_id` = '4472470' LIMIT 1
0.0028	SELECT * FROM `jobseeker_meta` WHERE `jobseeker_id` = '4472470'
0.0015	SELECT `j`., `jj`. FROM `jobseekers` `j` INNER JOIN `jobseekers_jobdata` `jj` ON `j`.`jobseeker_id` = `jj`.`jobseeker_id` WHERE `j`.`jobseeker_id` = '4472470'
0.0009	SELECT * FROM `jobseekers_trust` WHERE `jobseeker_id` IS NULL
0.0009	SELECT * FROM `jobseekers` WHERE `jobseeker_id` = '4472470' AND `is_private` = 1
0.0013	`SELECT * FROM employment WHERE jobseeker_id = '4472470' AND hired > -1`
0.0011	`SELECT employers.contact_name, ec.employer_id, ec.jobseekers_id, ec.is_jobseeker_reply, ec.employer_date, ec.employer_comment, ec.lastmodified FROM employers LEFT JOIN employer_comment ec on employers.employer_id = ec.employer_id WHERE ec.jobseekers_id = '4472470' AND employers.deactivate = 0 ORDER BY employer_comment_id DESC`
0.0008	`SELECT * FROM skill_categories ORDER BY cat_order ASC`
0.0011	`SELECT * FROM skill_subcategories ORDER BY subcategory ASC`
0.0009	`SELECT * FROM jobseekers_jobdata WHERE jobseeker_id = 4472470 LIMIT 1`
0.0010	`SELECT * FROM jobseekers_skills WHERE jobseeker_id = 4472470 LIMIT 1`
0.0011	`SELECT * FROM jobseekers j, jobseekers_jobdata jj,jobseekers_skills js WHERE j.jobseeker_id = '4472470' AND j.jobseeker_id = jj.jobseeker_id AND jj.jobseeker_id = js.jobseeker_id`
0.0009	`SELECT *, DATEDIFF('2026-07-12',rebill_date) duration_rebill FROM employers WHERE employer_id = ''`
0.0008	`SELECT * FROM employer_comment WHERE employer_id = ''`
0.0018	SELECT `facebook`, `manual_fb_score` FROM `jobseekers_trust` WHERE `jobseeker_id` = '4472470'
0.0035	SELECT * FROM `skills_categories` WHERE `is_approved` = 1 ORDER BY `name`
0.0027	SELECT `jsct`., `jsct`.`id` as `jsct_id`, `sct`. FROM `jobseekers_skills_categories` `jsct` LEFT JOIN `skills_categories` `sct` ON `sct`.`id` = `jsct`.`skill_category_id` WHERE `sct`.`is_approved` = 1 AND `jsct`.`jobseeker_id` = '4472470' ORDER BY `jsct`.`rate` DESC
0.0009	SELECT * FROM `jobseekers_trust` WHERE `jobseeker_id` = '4472470'
0.0012	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0011	SELECT * FROM `testimonial_videos` WHERE `placement` = 1 OR `placement` = 0 ORDER BY RAND()
0.0009	SELECT * FROM `testimonial_videos` WHERE `placement` = 2 OR `placement` = 0 ORDER BY RAND()
0.0009	`select * from teasers`
0.0009	SELECT * FROM `employers` WHERE `employer_id` IS NULL LIMIT 1
0.0008	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0009	SELECT * FROM `employers` WHERE `employer_id` IS NULL LIMIT 1
0.0008	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0008	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0008	`SELECT * FROM notes WHERE employer_id = '0'`

HTTP HEADERS (Show)

SESSION DATA (Show)

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last_page	https://v1.stage.onlinejobs.ph/jobseekers/info/4472470
csrf-token	fdfedc7d1571869362410a1597703198

CONFIG VARIABLES (Show)

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log_threshold	2
enable_profiler
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uri_protocol	PATH_INFO
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enable_query_strings
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log_file_permissions	420
log_date_format	Y-m-d H:i:s
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encryption_key	OdBUArjiWg9I7u7bvAwQ7Fu35VB1kzga
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sess_time_to_update	300
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cookie_path	/
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global_xss_filtering	1
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csrf_token_name	csrf_test_name
csrf_cookie_name	csrf_cookie_name
csrf_expire	7200
csrf_regenerate	1
csrf_exclude_uris	Array ( )
compress_output
time_reference	local
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maintenance	Array ( [admin] => Array ( [verification] => ) [announcement_bar] => Array ( [show_slow_issue_message] => ) )
trustpilot	Array ( [to_email] => onlinejobs.ph+3d844ebf71@invite.trustpilot.com )
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honeypot	Array ( [name_field] => my_name [enabled] => 1 )

HTTP_ACCEPT	/
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
HTTP_CONNECTION	Upgrade
SERVER_PORT	80
SERVER_NAME	v1.stage.onlinejobs.ph
REMOTE_ADDR	127.0.0.1
SERVER_SOFTWARE	Apache/2.4.58 (Ubuntu)
HTTP_ACCEPT_LANGUAGE
SCRIPT_NAME	/index.php
REQUEST_METHOD	GET
HTTP_HOST
REMOTE_HOST
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SERVER_PROTOCOL	HTTP/1.1
QUERY_STRING
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_X_FORWARDED_FOR	216.73.217.20
HTTP_DNT