Mark

Customer Service VA | Hotel Booking & Online Reputation Mana

mark as hired

Overview

Looking for full-time work (8 hours/day)

at $4.16/hour ($800.00/month)

Bachelors degree

Last Active

September 9th, 2025 (242 days ago)

Member Since

September 1st, 2025

Profile Description

I’m Mark David Uchi, a Virtual Assistant & Customer Service Specialist with 7+ years of experience supporting international clients in hospitality, telecommunications, and e-commerce. I specialize in customer support (voice, chat, email), online reputation management, hotel bookings, and sales/retention. Reliable, detail-oriented, and results-driven I help businesses grow by delivering excellent customer experiences.
I’ve worked with global companies in the hospitality, telecommunications, and e-commerce industries, handling tasks such as:
> Customer service (voice, chat & email support)
> Hotel booking & reservations management ( ---------- )
> Online review and reputation management for hotels
> Billing concerns, complaints, and retention support
> Sales, Retention & Upselling
> Building strong client loyalty through excellent service
> CRM Tools & Ticketing Systems
> Problem-Solving & Conflict Resolution

Top Skills

Customer Support » Sales Support » Hotel Booking

Experience: 1 - 2 years

2+ years managing hotel reservations through Booking.com, handling customer requests, cancellations, and rebooking.

Customer Support » Customer Service

Experience: 5 - 10 years

7+ years handling international clients, resolving concerns, providing solutions, and ensuring excellent customer satisfaction.

Office and Administration » Critical Thinking

Experience: 5 - 10 years

Recognized for analyzing customer issues quickly and providing effective solutions that meet both client and company needs.

Other Skills

Marketing » CRM

Experience: 1 - 2 years

Experience using CRM platforms and ticketing systems to track, resolve, and follow up on client issues.

Project Management » Basecamp

Experience: 6 months - 1 year

Skilled at maintaining long-term client relationships and ensuring loyalty through consistent, quality service.

Customer Support » Sales Support » Lead Generation

Experience: 1 - 2 years

upselling services and retaining valuable customers through excellent service

Office and Administration » Personal Assistant

Experience: 5 - 10 years

Experienced in data entry, scheduling, email management, and administrative support to help business operations run smoothly.

SEO » Ranking Management

Experience: 2 - 5 years

Managed hotel and business reviews to improve brand image, boost customer trust, and increase bookings.

Basic Information

Age: 33

Gender: Male

Website: Sign Up with Pro Account to View

Address

Tests Taken: IQ
Score: 118

Government ID: Sign Up with Pro Account to View

“"The process with OnlineJobs.ph was unbelieveably easy and simple. ..It's literally been game changing for me and for my life."”

Mike Killen

SEE MORE REAL RESULTS

“He's been absolutely superb!”

- Ed Currer

see more real results

BENCHMARKS

Loading Time: Base Classes	0.0007
Controller Execution Time ( Jobseekers / Info )	0.0256
Total Execution Time	0.0270

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MEMORY USAGE

1,613,904 bytes

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jobseekers/info/4452401

CLASS/METHOD

jobseekers/info

DATABASE: onlinejobs (Jobseekers:$db) QUERIES: 29 (0.0154 seconds) (Show)

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0.0002	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0003	SELECT * FROM `testimonial_videos` WHERE `placement` = 1 OR `placement` = 0 ORDER BY RAND()
0.0003	SELECT * FROM `testimonial_videos` WHERE `placement` = 2 OR `placement` = 0 ORDER BY RAND()
0.0002	`select * from teasers`
0.0005	SELECT * FROM `employers` WHERE `employer_id` IS NULL LIMIT 1
0.0002	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0003	SELECT * FROM `employers` WHERE `employer_id` IS NULL LIMIT 1
0.0002	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0002	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0002	`SELECT * FROM notes WHERE employer_id = '0'`

HTTP HEADERS (Show)

SESSION DATA (Show)

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HTTP_DNT

Mark

Customer Service VA | Hotel Booking & Online Reputation Mana

Overview

Profile Description

Top Skills

Customer Support » Sales Support » Hotel Booking

Customer Support » Customer Service

Office and Administration » Critical Thinking

Other Skills

Marketing » CRM

Project Management » Basecamp

Customer Support » Sales Support » Lead Generation

Office and Administration » Personal Assistant

SEO » Ranking Management

Office and Administration » Data Entry

Office and Administration » Email Management

Office and Administration » Google Workspace

Office and Administration » Team Collaboration

Basic Information