Experienced Virtual Assistant and Customer Service Representative with over 5 years of experience supporting the healthcare and car rental industries. Skilled in handling inbound and outbound calls, appointment scheduling, booking management, calendar coordination, customer support, payment processing, insurance verification,
Experience: 5 - 10 years
Experienced in healthcare support with a strong background in assisting patients and providers with medical supply orders, insurance verification, and claims follow-ups. Skilled in handling sensitive information with accuracy and confidentiality, while ensuring compliance with healthcare policies and procedures. Adept at resolving concerns with empathy and professionalism, providing excellent patient-centered service in both call center and remote work environments.
Experience: 1 - 2 years
I am a Virtual Assistant with over 5 years of experience in customer service, administrative support, and scheduling. I have worked in the healthcare and car rental industries, handling inbound and outbound calls, appointment booking, calendar management, email support, payment processing, customer follow-ups, and data management. I am proficient in office administration, CRM systems, Google Workspace, and Microsoft Office. Known for being organized, detail-oriented, and dependable, I take pride in providing excellent customer service while keeping daily operations running smoothly. I am a fast learner who can quickly adapt to new tools and processes, making me a valuable asset to any team.
Experience: 2 - 5 years
In my previous healthcare customer support role, I assisted patients, providers, and internal teams with inquiries related to medical records, insurance verification, and order processing. I regularly worked with Electronic Health Record (EHR) systems to review patient charts, confirm documentation, and ensure accuracy of information before processing requests. My responsibilities included updating patient demographics, verifying insurance eligibility through portals, and cross-checking codes or physician notes for compliance. I also collaborated with providers to resolve discrepancies in patient records, ensuring that all documentation met HIPAA standards. By maintaining accuracy and attention to detail in handling sensitive medical information, I was able to support both patient care and smooth administrative workflows. Additionally, I’m familiar with navigating multiple healthcare platforms, including Facets, OneView, and EHR systems, to provide efficient and compliant support.
Experience: 5 - 10 years
Hardworking and customer-focused service crew with experience in providing fast, efficient, and friendly service in a high-volume environment. Skilled in handling customer requests, maintaining cleanliness and order, operating POS systems, and ensuring food safety standards. Recognized for teamwork, adaptability, and delivering excellent customer satisfaction.
“I have one of the best VAs I've had in a long time...she's been amazing”
Davonna Willis
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