Ronalyn

Virtual Assistant | Customer Support | Scheduling Coordinator | Administrative A

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Overview

Looking for full-time work (8 hours/day)

at $3.80/hour ($736.00/month)

Bachelors degree

Last Active

July 25th, 2026 (5 days ago)

Member Since

August 31st, 2025

Profile Description

Experienced Virtual Assistant and Customer Service Representative with over 5 years of experience supporting the healthcare and car rental industries. Skilled in handling inbound and outbound calls, appointment scheduling, booking management, calendar coordination, customer support, payment processing, insurance verification, email management, data entry, and administrative tasks. Experienced in using CRM and EMR systems to keep operations organized and efficient. Detail-oriented, reliable, and committed to providing exceptional customer service while ensuring every task is completed accurately and professionally.

Top Skills

Experience: 5 - 10 years

Experienced in healthcare support with a strong background in assisting patients and providers with medical supply orders, insurance verification, and claims follow-ups. Skilled in handling sensitive information with accuracy and confidentiality, while ensuring compliance with healthcare policies and procedures. Adept at resolving concerns with empathy and professionalism, providing excellent patient-centered service in both call center and remote work environments.

I am a Virtual Assistant with over 5 years of experience in customer service, administrative support, and scheduling. I have worked in the healthcare and car rental industries, handling inbound and outbound calls, appointment booking, calendar management, email support, payment processing, customer follow-ups, and data management. I am proficient in office administration, CRM systems, Google Workspace, and Microsoft Office. Known for being organized, detail-oriented, and dependable, I take pride in providing excellent customer service while keeping daily operations running smoothly. I am a fast learner who can quickly adapt to new tools and processes, making me a valuable asset to any team.

Experience: 2 - 5 years

In my previous healthcare customer support role, I assisted patients, providers, and internal teams with inquiries related to medical records, insurance verification, and order processing. I regularly worked with Electronic Health Record (EHR) systems to review patient charts, confirm documentation, and ensure accuracy of information before processing requests. My responsibilities included updating patient demographics, verifying insurance eligibility through portals, and cross-checking codes or physician notes for compliance. I also collaborated with providers to resolve discrepancies in patient records, ensuring that all documentation met HIPAA standards. By maintaining accuracy and attention to detail in handling sensitive medical information, I was able to support both patient care and smooth administrative workflows. Additionally, I’m familiar with navigating multiple healthcare platforms, including Facets, OneView, and EHR systems, to provide efficient and compliant support.

Other Skills

Experience: 5 - 10 years

Hardworking and customer-focused service crew with experience in providing fast, efficient, and friendly service in a high-volume environment. Skilled in handling customer requests, maintaining cleanliness and order, operating POS systems, and ensuring food safety standards. Recognized for teamwork, adaptability, and delivering excellent customer satisfaction.

Basic Information

Age
29
Gender
Female
Website
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Address
Pandi, Bulacan
Tests Taken
IQ
Score:  146
DISC
Dominance: 2%
Influence: 8%
Steadiness: 51%
Compliance: 39%
English
C2(Advanced/Mastery)
Government ID
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Davonna Willis

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