An organized and reliable Administrative Support professional with proven experience in calendar and
Previously, I served as a Case Manager through a third-party assistance company, supporting one of the industry's leading insurance providers. In this role, I developed strong skills in handling sensitive client information, managing service requests, and coordinating with multiple departments to ensure client satisfaction.
I aim to be known as a dependable, detail-focused, and solutions-oriented professional, someone who takes initiative, communicates clearly, and consistently delivers high-quality support in both administrative and customer-facing roles.
Experience: Less than 6 months
- Assisting clients over the phone, email, and chat - Providing clear, accurate information under pressure - Managing inquiries, follow-ups, and escalations - Working with VIP or high-value insured clients
Experience: 6 months - 1 year
- Handling insured patients’ medical needs (local & international) - Coordinating with hospitals, clinics, and transport services - Ensuring timely response during emergencies - Managing sensitive and urgent cases with empathy and professionalism
Experience: Less than 6 months
Experience: 6 months - 1 year
Experience: 6 months - 1 year
I am from EMA Global Assistance Philippines. We are the emergency assistance provider and third party assistance of different company and insurances. We are the one who is handling the insureds or patients medical assistance need here the Philippines and abroad
Experience: 6 months - 1 year
Experience: Less than 6 months
- Calendar & appointment scheduling (e.g. with hospitals, doctors) - Email handling and documentation - Coordinating between multiple parties (patients, hospitals, insurance, internal teams) - Report creation, status updates, and detailed case notes
Experience: Less than 6 months
Microsoft Office / Google Workspace (Docs, Sheets, Calendar) CRM or case management systems (We Care, Trello) Communication platforms (Zoom, Teams, We Chat, Viber, WhatsApp, Gmail, Outlook)
Experience: 6 months - 1 year
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