I am a customer success and operations professional with over 5 years of experience in customer service, leadership, and process improvement within a global telecommunications company.
I started my career at Telstra as a Customer Service Representative, where I developed a strong foundation in handling customer enquiries, resolving issues, and delivering a high-quality customer experience. During the pandemic, I was promoted to a POC Supervisor role, where I supported team performance, monitored daily operations, and helped ensure service targets were met.
I then transitioned into a Subject Matter Expert role, where I was responsible not only for product expertise but also for training new hires, supporting tea
Currently, I work as a Change Specialist within Telstra International, supporting cross-functional teams across Australia, Hong Kong, India, and Singapore. My role focuses on communications, operational support, and process improvement initiatives that help improve both internal workflows and customer experience.
I am highly organised, detail-oriented, and proactive. I take ownership of outcomes, not just tasks, and I am comfortable working independently while managing multiple priorities. I have experience in CRM management, reporting, scheduling, stakeholder coordination, and building structured processes that support scalable operations.
I am passionate about helping teams perform at their best, improving systems, and creating a seamless customer journey from onboarding to retention. I am looking for a long-term opportunity where I can continue to grow into a leadership role and contribute to building efficient and high-performing customer success operations.
Experience: Less than 6 months
Experience: 1 - 2 years
Experience: 5 - 10 years
Well, this is my expertise, dealing with clients, stakeholders, product owners and customers
Experience: Less than 6 months
Know how to use, powerpoint, word, excel, planner, loop, power automate etc
Experience: Less than 6 months
Experience: 2 - 5 years
Experience: 1 - 2 years
Experience: 10+ years
Experience: 1 - 2 years
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