I’m a results-driven Executive Assistant with over 3 years of experience supporting customer service, back-office operations, and healthcare functions across retail, insurance, and optical environments. I help keep things running smoothly by managing appointments, coordinating with clients, handling data accurately, and ensuring all documentation is organized and compliant.
I’m proficient in tools like Google Workspace, Microsoft Dynamics 365, and Birdie for client management, medical history tracking, and compliance auditing. I also use AI tools like ChatGPT to streamline workflows and improve productivity. I’m flexible with working across US and UK time zones, and I pride myself on my strong attention to detail, adaptability, and ability to create efficient systems that support daily operations without compromising compliance.
Experience: 1 - 2 years
Proficient in using Citrix to securely access, navigate, and manage remote applications and data, ensuring efficient workflow and compliance with organizational protocols.
Experience: 1 - 2 years
Proficient in using Genesys for handling customer interactions, managing call queues, and optimizing communication workflows to ensure efficient and high-quality service delivery.
Experience: 2 - 5 years
Experienced in using Avaya systems for managing inbound and outbound calls, optimizing call routing, and maintaining clear, efficient communication with clients and team members.
Experience: 1 - 2 years
Proficient in creating, managing, and analyzing data using Google Forms for surveys, feedback, and tracking. Skilled in Microsoft Office tools (Word, Excel, PowerPoint) for documentation, data management, reporting, and presentations with accuracy and efficiency.
Experience: 6 months - 1 year
Skilled in coordinating medical appointments, managing patient schedules, and ensuring accurate prescription and record handling while facilitating smooth communication between patients and healthcare providers.
Experience: 6 months - 1 year
Basic proficiency in Spanish, capable of understanding and communicating simple phrases for everyday and workplace interactions.
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