My name is Zoren Santos, and I bring over eight years of experience in quality assurance and customer service across leading companies such as Concentrix, AFNI, and FIS Global Solutions. I’ve consistently met and exceeded quality monitoring goals, facilitated calibration sessions, and provided actionable feedback to enhance service delivery.
I’m proficient in tools like Salesforce, Zendesk, Worldspan, and Microsoft Office, and I’ve also worked with Wordpress and Google Suite. My background in Information Technology complements my hands-on experience in telesales, quality evaluation, and team leadership.
I would welcome the opportunity to connect and explore how my skills and experience could contribute to your team’s success. Please feel free to reach out to me at
Experience: Less than 6 months
Experience: Less than 6 months
Experience: Less than 6 months
Experience: Less than 6 months
Experience: Less than 6 months
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