John

Sr. System Analyst, Software Engineering II

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Overview

Looking for part-time work (4 hours/day)

at $5.04/hour ($480.00/month)

Bachelors degree

Last Active

August 27th, 2025 (248 days ago)

Member Since

July 25th, 2025

Profile Description

A highly dedicated and adaptable Software Engineering II and Senior Systems Analyst with a solid foundation in enterprise-level systems support, automation, and software lifecycle management. Known for a detail-oriented approach, strong analytical skills, and a commitment to delivering solutions that enhance operational efficiency and system reliability.
With experience in both development and system support roles, I specialize in:
AutoSys job scheduling and maintenance
I ---------- and problem management
Linux/Unix environments and scripting (Bash, vi/Vim)
Documentation and process improvement (Confluence, Jira)
Root cause analysis and escalation handling
Team collaboration and cross-functional coordination
Recognized by peers and leaders as:
A reliable problem-solver who stays calm under pressure
A fast learner who consistently adapts to new tools and systems
A go-to tea ---------- mber for critical tasks, known for preventing escalations and minimizing human error
Someone who takes initiative in organizing workflows and cleaning up outdated documentation

Top Skills

Experience: 1 - 2 years

Proficient in using Linux-based systems for enterprise operations, with hands-on experience in: Navigating and managing files via command-line interface (CLI) Performing routine tasks using shell scripting (Bash) Utilizing vi/vim for configuration and log editing Monitoring and troubleshooting system performance and logs Managing crontab schedules and background processes Handling user permissions, file ownership, and access controls Supporting applications and job automation in a Unix/Linux environment Regularly use Linux in daily workflows for system analysis, script execution, job scheduling, and resolving application-level issues. Known for precision in command usage, quick adaptation to CLI tools, and troubleshooting proficiency in live production environments.

Experience: 1 - 2 years

Skilled in Windows Server and Desktop Administration, with hands-on experience in managing and supporting enterprise-level IT infrastructure. Areas of expertise include: User and Group Management via Active Directory (AD) Group Policy Object (GPO) creation and management for security and access control Performing system updates, patching, and Windows security configurations Managing file sharing permissions, network drives, and NTFS permissions Monitoring system performance, event logs, and conducting root cause analysis Handling remote desktop support, software deployment, and user issue resolution Administering Windows Server roles (DNS, DHCP, File Services, Print Services) Experience with PowerShell scripting for automation of routine administrative tasks Known for ensuring stable and secure Windows environments, resolving incidents quickly, and maintaining high availability and performance across Windows systems.

Experience: 1 - 2 years

Experienced in using Microsoft Outlook as a core communication and scheduling tool in fast-paced IT and enterprise environments. Key competencies include: Managing professional email correspondence with internal teams and external stakeholders Organizing and prioritizing daily tasks through calendar scheduling and meeting invites Coordinating team meetings, change reviews, and incident discussions Using rules, categories, and folders to manage high-volume email traffic efficiently Setting up and managing automatic replies, email signatures, and delegated access Managing shared mailboxes for team collaboration and ticket monitoring Integrating Outlook with Teams, OneNote, and other Microsoft 365 apps for streamlined workflows Recognized for timely responses, clear communication, and strong calendar management, supporting seamless coordination across cross-functional teams.

Experience: 1 - 2 years

Experienced in using ServiceNow for IT Service Management (ITSM), supporting both operational efficiency and incident resolution workflows. Core areas of expertise include: Creating, managing, and resolving Incidents, Problems, and Change Requests Logging, tracking, and prioritizing tickets based on SLA requirements and impact Collaborating with cross-functional teams for issue escalation and resolution Documenting resolution steps and maintaining knowledge base articles Monitoring ticket queues and ensuring timely updates and closure Using dashboards and reports to track performance, trends, and recurring issues Supporting Change Management processes, including validations and approvals Familiar with workflow automation and ServiceNow best practices Known for accurate and consistent ticket handling, clear communication with stakeholders, and reducing escalations through proactive follow-up and documentation.

Other Skills

Experience: 6 months - 1 year

Proficient in using Jira for project tracking, incident logging, and team collaboration in Agile and IT operations environments. Key capabilities include: Creating and managing tasks, bugs, incidents, and service requests Logging and documenting production issues with clear resolution steps Monitoring ticket status, priorities, and SLA compliance Collaborating with development, QA, and operations teams through issue tracking and assignment Using labels, components, and filters to organize and prioritize work Familiar with Jira dashboards, custom queries (JQL), and reporting tools for visibility and accountability Contributing to continuous improvement by analyzing recurring issues and linking related tickets Supporting Agile workflows, including sprints, backlogs, and Kanban boards (if applicable) Recognized for maintaining organized, well-documented tickets, ensuring accountability, and driving timely resolution through Jira.

Experience: 6 months - 1 year

I've been using SQL for day to day support.

Experience: 6 months - 1 year

Used for day to day support.

Basic Information

Age
26
Gender
Male
Website
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Address
Quezon City, NCR
Tests Taken
IQ
Score:  131
English
C1(Advanced)
Government ID
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