Reliable and results-driven Customer Support Specialist and Administrative Associate with over 5 years of experience in delivering high-quality service across chat,
Experience: 1 - 2 years
Provided chat, SMS, and email support for a US-based apparel bran Assisted in onboarding and training new hires Maintained service quality during simultaneous support interactions Worked full-time in the graveyard shift
Experience: 1 - 2 years
- Administrative role - Handling emails, making schedules with clients/suppliers
Experience: 1 - 2 years
-Coordinates with suppliers, contractors, finance teams, and engineers to ensure timely procurement. -Prepares and manages canvassing forms, bidding documents, and Purchase Orders in accordance with policies. -Supports inventory reconciliation and procurement documentation. -Responds to calls and emails to maintain smooth communication between departments. -Assists in processing disbursement forms and logistics coordination for multiple internal teams.
Experience: Less than 6 months
Experience: Less than 6 months
Supported billing, sales, and internet troubleshooting services Provided technical assistance through calls and remote guidance Worked remotely for 7 months, then onsite (graveyard shift)
Experience: 1 - 2 years
Experience: 2 - 5 years
Experience: Less than 6 months
Experience: Less than 6 months
Experience: 2 - 5 years
Experience: 6 months - 1 year
- Assistant Trainer, helping onboard and mentor new hires, contributing to performance improvements and retention. -Collaborated with QA and Team Leads to ensure adherence to service quality standards.
Experience: Less than 6 months
-Delivered remote support for appliance repair services -Handled data entry, inbound/outbound calls, email, and chat support
Experience: Less than 6 months
“I have a team of 6 VA's that pretty much do everything for me”
Elishama Jiles
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