If you need someone who can support your patients or clients, streamline daily operations, and help generate consistent leads while requiring minimal supervision, I can step in and deliver dependable results from day one.
I bring hands-on experience in both healthcare support and leadership, with 2 years as a Customer Service Representative and 1 year as a Team Leader in a healthcare account. In these roles, I handled patient communication, coordination, and compliance while leading a team to maintain service quality, performance targets, and operational efficiency in a fast-paced environment. This experience strengthened my ability to stay accurate, organized, and professional under pressure.
I support businesses by:
• Providing reliable customer and patient support via phone,
• Managing calendars, inboxes, scheduling, and daily administrative operations
• Generating, qualifying, and following up on leads through cold calling and structured outreach
• Supporting social media management through content scheduling and basic coordination
In addition, I have over 5 years of Virtual Assistant experience supporting industries such as real estate, solar, cleaning services, insurance, and service-based businesses. My responsibilities included cold calling, appointment setting, CRM management, executive support, administrative tasks, and social media management—helping businesses stay organized while also driving growth and revenue opportunities.
I am highly adaptable, quick to learn new systems, and able to integrate smoothly into existing workflows with minimal training.
TOOLS & PLATFORMS I WORK WITH:
CRM & Customer Support:
HubSpot, Zendesk, Freshdesk, Zoho Desk, DrChrono, Cover
Project & Task Management:
ClickUp, Asana,
Dialers & Communication Systems:
Vici Dial, ReadyMode, CallTools, RingCentral, Amazon Connect
Scheduling & Productivity:
Calendly, Google Workspace (Gmail, Calendar, Drive, Docs, Sheets), Microsoft Office
Team Communication:
Slack, Zoom
Billing & Payment Systems:
Stripe, ChargeDesk
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Mailchimp, Beehiiv, Klaviyo, Gorgias, Re:Amaze
General & AI Tools:
Canva, Gemini AI, Perplexity AI, ChatGPT, Claude
WHAT YOU CAN EXPECT:
A dependable, detail-oriented professional who can handle both client-facing communication and backend operations. I bring structure, consistency, and accountability to every task, with a strong focus on improving workflows, supporting teams, and contributing to business growth.
I am ready to be a long-term asset to your team and help your business stay organized, responsive, and efficient.
Experience: 2 - 5 years
With 1 year of experience in customer support and 1 year as a Team Leader in a healthcare account, I provide exceptional service through clear communication, empathy, and problem-solving. I’m skilled in handling inbound and outbound calls, managing email and ticket support via tools like Zoho Desk, Zendesk, and various CRMs such as DrChrono and CMM. I ensure every customer interaction is efficient, accurate, and leaves a positive impression — building trust and loyalty for your brand.
Experience: 2 - 5 years
With over 2 years of experience in cold calling, I specialize in generating leads and setting appointments for solar, real estate, cleaning services, and insurance industries. I’m skilled in handling both manual and auto dialers, building rapport with prospects, and turning cold leads into quality opportunities. My approach is confident, persuasive, and results-driven — focused on helping businesses grow through effective outreach and communication.
Experience: 6 months - 1 year
I have hands-on experience managing social media accounts for three different clients across various industries, handling content creation, scheduling, engagement, and analytics on Facebook, Instagram, LinkedIn, TikTok, Nextdoor, Reddit, and Meta Business Suite. I also manage my own TikTok affiliate account with 19K followers, which generates passive income through viral videos. With proven experience in growing accounts and building communities, I can help your brand establish a strong social media presence, increase engagement, and generate quality leads through strategic and authentic content management.
Experience: 6 months - 1 year
With 1 year of experience as a Team Leader in a healthcare account, I’ve developed strong skills in organization, task management, and team coordination. I’m highly proficient in Notion, Google Sheets, Microsoft Excel, and various CRMs for tracking performance, managing workflows, and ensuring all tasks and KPIs are met efficiently. I excel at supporting executives and teams by maintaining structure, streamlining processes, and fostering productivity in a fast-paced environment. My focus is always on helping the team stay aligned, organized, and goal-driven.
“There are just so many skills that the Filipino market has that they bring to the table. It's been amazing.”
Samori Coles
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