Rochelle

Experienced Virtual Assistant and Experienced Bilingual Customer Service Expert

Verified

mark as hired

Overview

Looking for any work (8 hours/day)

at $6.13/hour ($1,181.82/month)

Bachelor's degree

Last Active

June 27th, 2026 (11 days ago)

Member Since

October 28th, 2024

Profile Description

With over 10 years of experience in customer service, administrative support, and client relationship management, I help businesses stay organized, responsive, and efficient.

I specialize in email management, calendar coordination, data entry, CRM management, customer support, lead follow-up, and task organization. My background includes supporting executives, managing client communications, handling sales support activities, maintaining accurate records, and ensuring smooth day-to-day operations.

I am proficient in tools such as Salesforce, Google Workspace, Microsoft 365, Asana, Trello, ClickUp, Notion, Slack, Zoom, Canva, ChatGPT, and other productivity platforms. I am also bilingual in English and Spanish, allowing me to communicate effectively with a wider range of clients and customers.

Top Skills

Marketing » CRM » Salesforce

Experience: 5 - 10 years

- Adding lines for customers (T-Mobile for Business) - Uses Salesforce to send lead engagement emails and manage customer data, helping convert leads and close sales

Office and Administration » Email Management

Experience: 1 - 2 years

- Manages the CEO’s and BDMs’ inboxes by organizing emails and responding to queries and requests from clients, accountants, and referral partners

Customer Support » Customer Service

Experience: 10+ years

- Resolves customer inquiries about products, services, and accounts - Handles billing issues, processes payments, and manages account suspensions, reconnections, sales, web support, phone upgrades and line activations - Addresses disputes over promotions, warranties, and upgrades to ensure customer satisfaction - Performs troubleshooting and callbacks to resolve issues and ensure complete resolution -Proficiently handles escalations and resolves complex issues effectively -Performs callbacks as necessary to ensure complete resolution

Basic Information

Age: 31

Gender: Female

Website: Sign Up with Pro Account to View

Address: City of Santa Rosa, Laguna

Tests Taken: IQ
Score: 102: DISC
Dominance: 47
Influence: 11
Steadiness: 19
Compliance: 23: English
C2(Advanced/Mastery)

Government ID: Sign Up with Pro Account to View

“The best hire that I've ever made. ”

Timothy Schucker

SEE MORE REAL RESULTS

“We'll definitely continue to hire people using Onlinejobs because it has taken our agency to the next level”

- Marc Diez

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BENCHMARKS

Loading Time: Base Classes	0.0007
Controller Execution Time ( Jobseekers / Info )	0.0279
Total Execution Time	0.0294

GET DATA

No GET data exists

MEMORY USAGE

1,636,208 bytes

POST DATA

No POST data exists

URI STRING

jobseekers/info/3809124

CLASS/METHOD

jobseekers/info

DATABASE: onlinejobs (Jobseekers:$db) QUERIES: 29 (0.0161 seconds) (Show)

0.0003	`SELECT * FROM exrates WHERE rate_name = 'USD-PHP'`
0.0010	SELECT * FROM `jobseekers` WHERE `jobseeker_id` = '3809124' LIMIT 1
0.0022	SELECT * FROM `jobseeker_meta` WHERE `jobseeker_id` = '3809124'
0.0009	SELECT `j`., `jj`. FROM `jobseekers` `j` INNER JOIN `jobseekers_jobdata` `jj` ON `j`.`jobseeker_id` = `jj`.`jobseeker_id` WHERE `j`.`jobseeker_id` = '3809124'
0.0002	SELECT * FROM `jobseekers_trust` WHERE `jobseeker_id` IS NULL
0.0003	SELECT * FROM `jobseekers` WHERE `jobseeker_id` = '3809124' AND `is_private` = 1
0.0002	`SELECT * FROM employment WHERE jobseeker_id = '3809124' AND hired > -1`
0.0002	`SELECT employers.contact_name, ec.employer_id, ec.jobseekers_id, ec.is_jobseeker_reply, ec.employer_date, ec.employer_comment, ec.lastmodified FROM employers LEFT JOIN employer_comment ec on employers.employer_id = ec.employer_id WHERE ec.jobseekers_id = '3809124' AND employers.deactivate = 0 ORDER BY employer_comment_id DESC`
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0.0005	`SELECT * FROM skill_subcategories ORDER BY subcategory ASC`
0.0003	`SELECT * FROM jobseekers_jobdata WHERE jobseeker_id = 3809124 LIMIT 1`
0.0004	`SELECT * FROM jobseekers_skills WHERE jobseeker_id = 3809124 LIMIT 1`
0.0005	`SELECT * FROM jobseekers j, jobseekers_jobdata jj,jobseekers_skills js WHERE j.jobseeker_id = '3809124' AND j.jobseeker_id = jj.jobseeker_id AND jj.jobseeker_id = js.jobseeker_id`
0.0003	`SELECT *, DATEDIFF('2026-07-08',rebill_date) duration_rebill FROM employers WHERE employer_id = ''`
0.0002	`SELECT * FROM employer_comment WHERE employer_id = ''`
0.0011	SELECT `facebook`, `manual_fb_score` FROM `jobseekers_trust` WHERE `jobseeker_id` = '3809124'
0.0025	SELECT * FROM `skills_categories` WHERE `is_approved` = 1 ORDER BY `name`
0.0022	SELECT `jsct`., `jsct`.`id` as `jsct_id`, `sct`. FROM `jobseekers_skills_categories` `jsct` LEFT JOIN `skills_categories` `sct` ON `sct`.`id` = `jsct`.`skill_category_id` WHERE `sct`.`is_approved` = 1 AND `jsct`.`jobseeker_id` = '3809124' ORDER BY `jsct`.`rate` DESC
0.0003	SELECT * FROM `jobseekers_trust` WHERE `jobseeker_id` = '3809124'
0.0002	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0003	SELECT * FROM `testimonial_videos` WHERE `placement` = 1 OR `placement` = 0 ORDER BY RAND()
0.0003	SELECT * FROM `testimonial_videos` WHERE `placement` = 2 OR `placement` = 0 ORDER BY RAND()
0.0002	`select * from teasers`
0.0002	SELECT * FROM `employers` WHERE `employer_id` IS NULL LIMIT 1
0.0002	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0002	SELECT * FROM `employers` WHERE `employer_id` IS NULL LIMIT 1
0.0002	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0002	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0002	`SELECT * FROM notes WHERE employer_id = '0'`

HTTP HEADERS (Show)

SESSION DATA (Show)

__ci_last_regenerate	1783543952
last_page	https://v1.stage.onlinejobs.ph/jobseekers/info/3809124
csrf-token	9a76f3e576c76ef2799671dadedae54c

CONFIG VARIABLES (Show)

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log_threshold	2
enable_profiler
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uri_protocol	PATH_INFO
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language	english
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enable_query_strings
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log_file_permissions	420
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honeypot	Array ( [name_field] => my_name [enabled] => 1 )

HTTP_ACCEPT	/
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HTTP_CONNECTION	Upgrade
SERVER_PORT	80
SERVER_NAME	v1.stage.onlinejobs.ph
REMOTE_ADDR	127.0.0.1
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HTTP_ACCEPT_LANGUAGE
SCRIPT_NAME	/index.php
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SERVER_PROTOCOL	HTTP/1.1
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HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_X_FORWARDED_FOR	216.73.216.196
HTTP_DNT

Rochelle

Experienced Virtual Assistant and Experienced Bilingual Customer Service Expert

Overview

Profile Description

Top Skills

Marketing » CRM » Salesforce

Office and Administration » Email Management

Customer Support » Customer Service

Other Skills

Office and Administration » Calendar Management

Office and Administration » Data Entry

Office and Administration » Attention to Detail

Office and Administration » Task Prioritization

Project Management » Asana

Project Management » Clickup

Customer Support » Email Support

Project Management » Notion

Office and Administration » Time Managment

Office and Administration » Communication » Spanish Bilingual

Office and Administration » Team Leadership

Office and Administration » Multitasking

Basic Information