Jdee

Chargeback & Billing Specialist | Executive VA

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mark as hired

Overview

Looking for full-time work (12 hours/day)

at $9.13/hour ($2,640.00/month)

Bachelors degree

Last Active

July 1st, 2026 (7 days ago)

Member Since

October 18th, 2024

Profile Description

Operations specialist with a track record in chargeback management, billing operations, and executive support. Handled end-to-end dispute lifecycle, CRM account management, financial dashboard monitoring, and direct CEO support for a subscription eCommerce company while supervising a customer support team across phone, email, and live chat.

Known for catching problems before they escalate and building processes that hold up under pressure.

Previously ranked Top 2 Agent for customer satisfaction at a BPO, with added experience in data research, content moderation, and appointment setting. Holds a BS in Information Systems.

Top Skills

Customer Support » Customer Service

Experience: 2 - 5 years

Delivered non-voice customer service support for a US-based client, handling billing inquiries, dispute concerns, subscription issues, and account management through email and back-office channels. Maintained high customer satisfaction standards while resolving concerns accurately and within set response timelines. Previously recognized as Top 2 Agent for customer satisfaction at Alorica Inc.

Customer Support » Customer Service » Chargeback Analysis

Experience: 2 - 5 years

Handled end-to-end chargeback and dispute management for a US-based healthcare client. Processed and analyzed chargeback cases across Visa, Mastercard, and Amex, identifying reason codes, gathering evidence, and submitting representments. Maintained chargeback ratio within acceptable thresholds and coordinated with payment processors to resolve disputes efficiently.

Office and Administration » Executive Assistance

Experience: 2 - 5 years

Provided executive-level administrative support including calendar management, email correspondence, task coordination, and internal reporting. Streamlined workflows and improved CRM invoice processes that reduced manual steps significantly.

Other Skills

Customer Support » Chat Support

Experience: 2 - 5 years

Provided real-time chat support to customers, addressing order status inquiries, billing questions, and general account concerns. Maintained professional communication while resolving issues efficiently within set SLA targets.

Accounting » Accounts Receivable » Billing

Experience: 2 - 5 years

Managed subscription billing cycles, processed invoices, and handled payment discrepancies for a US-based client. Coordinated with internal teams to resolve billing issues and ensure accurate transaction records using CRM tools.

Customer Support » Customer Relationship Management

Experience: 2 - 5 years

Managed CRM accounts, updated client records, tracked billing statuses, and maintained accurate customer data. Identified and resolved a hyperlink error in invoice templates that improved payment processing efficiency.

E-Commerce » Shipstation

Experience: 2 - 5 years

Customer Support » Technical Support

Experience: 2 - 5 years

Provided technical assistance to customers experiencing product and service issues. Diagnosed problems, walked customers through troubleshooting steps, and escalated complex cases to appropriate teams when necessary. Ranked Top 2 Agent for customer satisfaction at Alorica.

Office and Administration » Data Analytics

Experience: 2 - 5 years

Validated large datasets for accuracy and compliance. Moderated content and enforced platform guidelines.

Office and Administration » Email Handling

Experience: 2 - 5 years

Handled customer and client email communications for a US-based company, responding to billing inquiries, dispute concerns, and account-related issues. Maintained prompt response times and ensured accurate resolution of concerns through written correspondence.

Office and Administration » Data Entry

Experience: 2 - 5 years

Performed accurate data entry tasks including updating customer records, logging transaction details, and maintaining organized databases within CRM platforms. Ensured data integrity and consistency across all entries.

Office and Administration » Administrative Support

Experience: 2 - 5 years

Provided comprehensive administrative support to executives including task coordination, document management, scheduling, and internal reporting. Streamlined office workflows and maintained organized records for operational efficiency.

Marketing » Appointment Setting

Experience: 2 - 5 years

Handled outbound appointment setting for a US-based client, contacting prospects, confirming schedules, and maintaining accurate records of booked appointments within the CRM. Consistently met daily targets while maintaining professional communication standards.

Office and Administration » Research

Experience: 2 - 5 years

Conducted structured data research and information gathering tasks for various projects. Verified records, sourced accurate data from online platforms, and compiled findings into organized reports. Applied strong attention to detail to ensure reliability and accuracy of all research outputs.

Marketing » Sales » Order Management

Experience: 2 - 5 years

Monitored and managed eCommerce orders using ShipStation, tracking order statuses from placement to fulfillment. Coordinated with fulfillment teams to resolve delays, missing shipments, and order discrepancies in a timely manner.

Basic Information

Age: 26

Gender: Male

Website: Sign Up with Pro Account to View

Address: Panabo

Tests Taken: IQ
Score: 94: DISC
Dominance: 46
Influence: 37
Steadiness: 7
Compliance: 10: English
C2(Advanced/Mastery)

Government ID: Sign Up with Pro Account to View

“For years, I maxed out my hours, got burnt out, and the quality of my work would start to go down. I decided to take the leap, hire correctly, and now it frees up my time to focus on growing the business.”

Tyler Gies

SEE MORE REAL RESULTS

“I started getting some peace of mind and some traction!”

- Aaron Hall

see more real results

BENCHMARKS

Loading Time: Base Classes	0.0008
Controller Execution Time ( Jobseekers / Info )	0.0343
Total Execution Time	0.0358

GET DATA

No GET data exists

MEMORY USAGE

1,648,064 bytes

POST DATA

No POST data exists

URI STRING

jobseekers/info/3792923

CLASS/METHOD

jobseekers/info

DATABASE: onlinejobs (Jobseekers:$db) QUERIES: 29 (0.0192 seconds) (Show)

0.0004	`SELECT * FROM exrates WHERE rate_name = 'USD-PHP'`
0.0011	SELECT * FROM `jobseekers` WHERE `jobseeker_id` = '3792923' LIMIT 1
0.0028	SELECT * FROM `jobseeker_meta` WHERE `jobseeker_id` = '3792923'
0.0011	SELECT `j`., `jj`. FROM `jobseekers` `j` INNER JOIN `jobseekers_jobdata` `jj` ON `j`.`jobseeker_id` = `jj`.`jobseeker_id` WHERE `j`.`jobseeker_id` = '3792923'
0.0003	SELECT * FROM `jobseekers_trust` WHERE `jobseeker_id` IS NULL
0.0004	SELECT * FROM `jobseekers` WHERE `jobseeker_id` = '3792923' AND `is_private` = 1
0.0003	`SELECT * FROM employment WHERE jobseeker_id = '3792923' AND hired > -1`
0.0003	`SELECT employers.contact_name, ec.employer_id, ec.jobseekers_id, ec.is_jobseeker_reply, ec.employer_date, ec.employer_comment, ec.lastmodified FROM employers LEFT JOIN employer_comment ec on employers.employer_id = ec.employer_id WHERE ec.jobseekers_id = '3792923' AND employers.deactivate = 0 ORDER BY employer_comment_id DESC`
0.0003	`SELECT * FROM skill_categories ORDER BY cat_order ASC`
0.0004	`SELECT * FROM skill_subcategories ORDER BY subcategory ASC`
0.0003	`SELECT * FROM jobseekers_jobdata WHERE jobseeker_id = 3792923 LIMIT 1`
0.0006	`SELECT * FROM jobseekers_skills WHERE jobseeker_id = 3792923 LIMIT 1`
0.0006	`SELECT * FROM jobseekers j, jobseekers_jobdata jj,jobseekers_skills js WHERE j.jobseeker_id = '3792923' AND j.jobseeker_id = jj.jobseeker_id AND jj.jobseeker_id = js.jobseeker_id`
0.0004	`SELECT *, DATEDIFF('2026-07-08',rebill_date) duration_rebill FROM employers WHERE employer_id = ''`
0.0002	`SELECT * FROM employer_comment WHERE employer_id = ''`
0.0012	SELECT `facebook`, `manual_fb_score` FROM `jobseekers_trust` WHERE `jobseeker_id` = '3792923'
0.0026	SELECT * FROM `skills_categories` WHERE `is_approved` = 1 ORDER BY `name`
0.0026	SELECT `jsct`., `jsct`.`id` as `jsct_id`, `sct`. FROM `jobseekers_skills_categories` `jsct` LEFT JOIN `skills_categories` `sct` ON `sct`.`id` = `jsct`.`skill_category_id` WHERE `sct`.`is_approved` = 1 AND `jsct`.`jobseeker_id` = '3792923' ORDER BY `jsct`.`rate` DESC
0.0005	SELECT * FROM `jobseekers_trust` WHERE `jobseeker_id` = '3792923'
0.0005	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0003	SELECT * FROM `testimonial_videos` WHERE `placement` = 1 OR `placement` = 0 ORDER BY RAND()
0.0004	SELECT * FROM `testimonial_videos` WHERE `placement` = 2 OR `placement` = 0 ORDER BY RAND()
0.0003	`select * from teasers`
0.0003	SELECT * FROM `employers` WHERE `employer_id` IS NULL LIMIT 1
0.0002	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0003	SELECT * FROM `employers` WHERE `employer_id` IS NULL LIMIT 1
0.0002	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0002	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0003	`SELECT * FROM notes WHERE employer_id = '0'`

HTTP HEADERS (Show)

SESSION DATA (Show)

__ci_last_regenerate	1783542311
last_page	https://v1.stage.onlinejobs.ph/jobseekers/info/3792923
csrf-token	85966dc19111683719219af8f71a9142

CONFIG VARIABLES (Show)

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log_threshold	2
enable_profiler
index_page
uri_protocol	PATH_INFO
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language	english
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enable_query_strings
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function_trigger	m
directory_trigger	d
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log_path
log_file_extension
log_file_permissions	420
log_date_format	Y-m-d H:i:s
error_views_path
cache_path
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encryption_key	OdBUArjiWg9I7u7bvAwQ7Fu35VB1kzga
sess_driver	files
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sess_expiration	2678400
sess_save_path
sess_match_ip
sess_time_to_update	300
sess_regenerate_destroy
cookie_prefix
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cookie_path	/
cookie_secure
cookie_httponly
standardize_newlines
global_xss_filtering	1
csrf_protection
csrf_token_name	csrf_test_name
csrf_cookie_name	csrf_cookie_name
csrf_expire	7200
csrf_regenerate	1
csrf_exclude_uris	Array ( )
compress_output
time_reference	local
rewrite_short_tags
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ojadmin	JpjZkQN5A8l@^L
salt	+UFjSAT49tPZLtmU2CIG2FYN7pRhgsWyLHgSyQa6k3I=
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twilio	Array ( [sid] => AC00c0594045c6eef9407e8fff01f3d467 [token] => f0bfc0b73444a077894a43f5f75e6d41 [length] => 6 [from] => +639221200200 [code_expiry_seconds] => 14400 )
maintenance	Array ( [admin] => Array ( [verification] => ) [announcement_bar] => Array ( [show_slow_issue_message] => ) )
trustpilot	Array ( [to_email] => onlinejobs.ph+3d844ebf71@invite.trustpilot.com )
services	Array ( [google_tag_manager] => Array ( [id] => GTM-T5CQMS6P ) [chatgpt] => Array ( [secret] => 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 ) [claude] => Array ( [secret] => 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 ) )
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replacemyself_secret_key	Kk1WpgTMkc4wBQOqC5rqCssdLhACKrsJeTtO1ywUkT4=
app	Array ( [app] => Array ( [command] => Array ( [map] => Array ( [OnlineJobs\Mailer\Command\SendEmailCommand] => OnlineJobs\Mailer\Handler\SendEmailHandler [OnlineJobs\Mail\Command\SendEmailCommand] => OnlineJobs\Mail\Handler\SendEmailHandler [OnlineJobs\Mail\Command\QueueEmailPendingCommand] => OnlineJobs\Mail\Handler\QueueEmailPendingHandler [OnlineJobs\Mail\Command\QueueJobEmailPendingCommand] => OnlineJobs\Mail\Handler\QueueJobEmailPendingHandler [OnlineJobs\Mail\Command\QueueUnapprovedEmailCommand] => OnlineJobs\Mail\Handler\QueueUnapprovedEmailHandler [OnlineJobs\Mail\Command\ProcessEmailQueueCommand] => OnlineJobs\Mail\Handler\ProcessEmailQueueHandler [OnlineJobs\Mail\Command\PutJobseekerEmailOnHoldCommand] => OnlineJobs\Mail\Handler\PutJobseekerEmailOnHoldHandler [OnlineJobs\Purchase\Command\RealEstateVaCourseCommand] => OnlineJobs\Purchase\Handler\RealEstateVaCourseHandler [OnlineJobs\Test\Command\HelloCommand] => OnlineJobs\Test\Handler\HelloHandler ) [middleware] => Array ( ) ) [providers] => Array ( [0] => OnlineJobs\Bus\BusServiceProvider [1] => OnlineJobs\Database\DbServiceProvider [2] => OnlineJobs\Mailer\MailerServiceProvider [3] => OnlineJobs\Support\SupportServiceProvider [4] => OnlineJobs\Employer\ServiceProvider [5] => OnlineJobs\Jobseeker\ServiceProvider [6] => OnlineJobs\Mail\ServiceProvider [7] => OnlineJobs\Postal\ServiceProvider [8] => OnlineJobs\Queue\ServiceProvider [9] => OnlineJobs\Courier\ServiceProvider [10] => OnlineJobs\Job\ServiceProvider [11] => OnlineJobs\Purchase\ServiceProvider ) ) )
meta	Array ( [facebook] => Array ( [input] => 1 [connect] => 2 [timezone] => 3 [url] => 30 [id] => 31 [photo] => 32 [name] => 33 [email] => 34 [review] => 35 ) [trust] => Array ( [government_id] => 4 [utility_bill] => 5 [selfie_photo] => 6 [profile_picture] => 7 [phone_number] => 8 [facebook] => 9 ) [verify] => Array ( [profile_picture] => 10 [government_id] => 11 [selfie_photo] => 12 [utility_bill] => 13 [address] => 14 [name] => 15 [reviewed] => 16 [government_group] => 28 [address_group] => 29 [mobile] => 38 ) [address] => Array ( [complete] => 17 [room_unit_no] => 20 [house_no] => 21 [street] => 22 [subdivision] => 23 [barangay] => 24 [city] => 25 [province] => 26 [postcode] => 27 ) [reviewed] => Array ( [similar_names] => 1 ) [name] => 18 [phone] => 19 [sms_verification_code] => 36 [resend_verification_code] => 37 [address_read] => 39 [first_name] => 100 [middle_name] => 101 [last_name] => 102 [edit] => Array ( [government_id_group] => 40 [address_group] => 41 [mobile_group] => 42 ) [salary_re_entry] => 103 [id_proof_recalibrate] => 104 [email] => 44 [mobile_verification_type] => 45 )
honeypot	Array ( [name_field] => my_name [enabled] => 1 )

HTTP_ACCEPT	/
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
HTTP_CONNECTION	Upgrade
SERVER_PORT	80
SERVER_NAME	v1.stage.onlinejobs.ph
REMOTE_ADDR	127.0.0.1
SERVER_SOFTWARE	Apache/2.4.58 (Ubuntu)
HTTP_ACCEPT_LANGUAGE
SCRIPT_NAME	/index.php
REQUEST_METHOD	GET
HTTP_HOST
REMOTE_HOST
CONTENT_TYPE
SERVER_PROTOCOL	HTTP/1.1
QUERY_STRING
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_X_FORWARDED_FOR	216.73.216.196
HTTP_DNT