Nilasco

Escalation Specialist, Technical Support

With Timeproof

mark as hired

Overview

Looking for full-time work (8 hours/day)

at $4.38/hour ($832.00/month)

Bachelors degree

Last Active

October 1st, 2024 (589 days ago)

Member Since

October 1st, 2024

Profile Description

I have 12 years of experience in customer support. I did telco and solar industries. I have collections and escalations background, and I am familiar with various ticketing systems. I am adaptable and passionate; I bring a team-first attitude to work; and I am highly trainable.

Top Skills

Marketing » CRM » Salesforce

Experience: 2 - 5 years

Proficient in Salesforce, whether it's mobile or web.

Customer Support

Experience: 10+ years

Provided support for Telstra, the top telco in Australia. I was a collections specialist as well as a fraud specialist. I moved to SunPower, a solar company in the USA. I was an escalation specialist. I was an escrow support and I did scheduling too.

Customer Support » Technical Support

Experience: 5 - 10 years

Assisted customers with solar system trouble shooting. Provided assistance to Technicians and Installers in activating systems.

Other Skills

Real Estate » Title Escrow

Experience: 6 months - 1 year

Aided escrow specialist and supporting escrow coordinator during new homes acquisition.

Cloud Services » AWS

Experience: 1 - 2 years

The tool is integrated to Salesforce and I have equal competency in this tool as Salesforce.

Office and Administration » Calendar Management » Scheduling

Experience: 1 - 2 years

I worked closely with technicians during truck-roll. I have used Skedulo to schedule and dispatch technicians for site visit.

Basic Information

Age: 36

Gender: Male

Website: Sign Up with Pro Account to View

Address

Tests Taken: None

Government ID: Sign Up with Pro Account to View

“I can't be happier!”

Brian McAlister

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“They're not only loyal and hardworking, they're super detail oriented!”

- Travis OVAAnswers

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BENCHMARKS

Loading Time: Base Classes	0.0007
Controller Execution Time ( Jobseekers / Info )	0.0249
Total Execution Time	0.0263

GET DATA

No GET data exists

MEMORY USAGE

1,394,856 bytes

POST DATA

No POST data exists

URI STRING

jobseekers/info/3760215

CLASS/METHOD

jobseekers/info

DATABASE: onlinejobs (Jobseekers:$db) QUERIES: 28 (0.0157 seconds) (Show)

0.0004	`SELECT * FROM exrates WHERE rate_name = 'USD-PHP'`
0.0010	SELECT * FROM `jobseekers` WHERE `jobseeker_id` = '3760215' LIMIT 1
0.0016	SELECT * FROM `jobseeker_meta` WHERE `jobseeker_id` = '3760215'
0.0011	SELECT `j`., `jj`. FROM `jobseekers` `j` INNER JOIN `jobseekers_jobdata` `jj` ON `j`.`jobseeker_id` = `jj`.`jobseeker_id` WHERE `j`.`jobseeker_id` = '3760215'
0.0002	SELECT * FROM `jobseekers_trust` WHERE `jobseeker_id` IS NULL
0.0004	SELECT * FROM `jobseekers` WHERE `jobseeker_id` = '3760215' AND `is_private` = 1
0.0003	`SELECT * FROM employment WHERE jobseeker_id = '3760215' AND hired > -1`
0.0004	SELECT `employers`.`contact_name`, `employer_comment`.`employer_comment_id`, `employer_comment`.`employer_id`, `employer_comment`.`jobseekers_id`, `employer_comment`.`employer_date`, `employer_comment`.`employer_comment`, `employer_comment`.`lastmodified`, `employer_comment`.`comment_status` FROM `employers` LEFT JOIN `employer_comment` ON `employer_comment`.`employer_id` = `employers`.`employer_id` WHERE `employer_comment`.`jobseekers_id` = '3760215' AND `employers`.`deactivate` = 0 AND `employer_comment`.`comment_status` = 'ACTIVE' ORDER BY `employer_comment_id` DESC
0.0005	`SELECT * FROM skill_categories ORDER BY cat_order ASC`
0.0005	`SELECT * FROM skill_subcategories ORDER BY subcategory ASC`
0.0003	`SELECT * FROM jobseekers_jobdata WHERE jobseeker_id = 3760215 LIMIT 1`
0.0004	`SELECT * FROM jobseekers_skills WHERE jobseeker_id = 3760215 LIMIT 1`
0.0006	`SELECT * FROM jobseekers j, jobseekers_jobdata jj,jobseekers_skills js WHERE j.jobseeker_id = '3760215' AND j.jobseeker_id = jj.jobseeker_id AND jj.jobseeker_id = js.jobseeker_id`
0.0002	`SELECT * FROM employer_comment WHERE employer_id = ''`
0.0007	SELECT `facebook`, `manual_fb_score` FROM `jobseekers_trust` WHERE `jobseeker_id` = '3760215'
0.0024	SELECT * FROM `skills_categories` WHERE `is_approved` = 1 ORDER BY `name`
0.0022	SELECT `jsct`., `jsct`.`id` as `jsct_id`, `sct`. FROM `jobseekers_skills_categories` `jsct` LEFT JOIN `skills_categories` `sct` ON `sct`.`id` = `jsct`.`skill_category_id` WHERE `sct`.`is_approved` = 1 AND `jsct`.`jobseeker_id` = '3760215' ORDER BY `jsct`.`rate` DESC
0.0003	SELECT * FROM `jobseekers_trust` WHERE `jobseeker_id` = '3760215'
0.0002	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0003	SELECT * FROM `testimonial_videos` WHERE `placement` = 1 OR `placement` = 0 ORDER BY RAND()
0.0003	SELECT * FROM `testimonial_videos` WHERE `placement` = 2 OR `placement` = 0 ORDER BY RAND()
0.0003	`select * from teasers`
0.0003	SELECT * FROM `employers` WHERE `employer_id` IS NULL LIMIT 1
0.0002	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0002	SELECT * FROM `employers` WHERE `employer_id` IS NULL LIMIT 1
0.0002	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0001	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0002	`SELECT * FROM notes WHERE employer_id = '0'`

HTTP HEADERS (Show)

SESSION DATA (Show)

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last_page	https://v1.stage.onlinejobs.ph/jobseekers/info/3760215
csrf-token	7cccf9ba4bd10788e83c466c243bd96b

CONFIG VARIABLES (Show)

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log_threshold	2
enable_profiler
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uri_protocol	PATH_INFO
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language	english
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enable_query_strings
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log_file_permissions	420
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sess_time_to_update	300
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maintenance	Array ( [admin] => Array ( [verification] => ) [announcement_bar] => Array ( [show_slow_issue_message] => ) )
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honeypot	Array ( [name_field] => my_name [enabled] => 1 )

HTTP_ACCEPT	/
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
HTTP_CONNECTION	Upgrade
SERVER_PORT	80
SERVER_NAME	v1.stage.onlinejobs.ph
REMOTE_ADDR	127.0.0.1
SERVER_SOFTWARE	Apache/2.4.58 (Ubuntu)
HTTP_ACCEPT_LANGUAGE
SCRIPT_NAME	/index.php
REQUEST_METHOD	GET
HTTP_HOST
REMOTE_HOST
CONTENT_TYPE
SERVER_PROTOCOL	HTTP/1.1
QUERY_STRING
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_X_FORWARDED_FOR	216.73.216.98
HTTP_DNT