Responsible for providing first level support to all alerts and monitoring any of the supported services globally mostly in digital applications.
Responsible for monitoring 24/7 in website monitoring, investigation and application performance management aggregates all the data for a company's digital assets such as AppDynamics, Dynatrace, Adobe Analytics, and Jenkins Monitoring.
Conduct initial analyzation and troubleshooting, escalate and coordinate reported i
Follow appropriate handover process for outstanding logged tickets using Jira Service Management.
Coordinates with other IT Internal groups including the Infrastructure and Applications groups to ensure the service level agreements with the customers.
Responsible for monitoring 24/7 network and systems health investigation and signal to report using monitoring software such as Solarwinds, Nagios, BMC TrueSight(Baseboard Management Controller), Autosys(Automated Job Management), APAC (Asia Pacific Advance Network), CiscoMeraki, Palo alto, Azure, and Microsoft 365
Conduct initial analyzation and troubleshooting, escalate and coordinate reported i
Follow appropriate handover process for outstanding logged tickets using HDA (HelpDesk Advance).
Consistently logs, tags, tracs and perform first level fix for but not limited to servers, network and application alerts as per the service level agreements and procedure.
Coordinates with other IT Internal groups including the Infrastructure and Applications groups to ensure the service level agreements with the customers.
Complies with the company's policies and procedures, including information security.
Experience: 2 - 5 years
Experience: 5 - 10 years
Experience: 5 - 10 years
Experience: Less than 6 months
Experience: Less than 6 months
Experience: Less than 6 months
Experience: 5 - 10 years
Experience: Less than 6 months
“I went on OnlineJobs.ph to hire someone... I found someone who worked out great. He's been with us for 3 months. He's done more in these 3 months than I've done in the last couple of years... I highly recommend OnlineJobs.ph!”
Judy Bass
SEE MORE REAL RESULTS“My life has gotten so much better. It changed my life, and I know it can change yours”
- Lukas Rohler
Onlinejobs.ph "ID Proof" indicates if "they are who they say they are".
It DOES NOT indicate skill level.
ID Proof scores are 0 - 99 with 99 being the best. It is calculated based on dozens of data points.
It's intended to help employers know who they're talking to is real, and not a fake identity.