Julienne

Credentials & Compliance | Sourcing | RPO | Retail | Email & Chat Support for E-

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Overview

Looking for full-time work (8 hours/day)

at $3.35/hour ($636.35/month)

Bachelors degree

Last Active

April 13th, 2026 (30 days ago)

Member Since

September 2nd, 2024

Profile Description

-Experience using Magento, Aircall, Microsoft teams, Canva, LastPass, Slack and Chatgpt.
-Transformed customer inquiries into positive experiences, specializing in email and chat support for product-related concerns.
-Leveraging CRM tools like Jira and Freshdesk, our team effectively managed refunds and replacements, ensuring adherence to procedures and customer satisfaction.

Top Skills

Experience: 2 - 5 years

My background as a Social Media Content Creator has further strengthened my ability to handle marketing, content writing, and deliver exceptional client support.

Experience: 2 - 5 years

Expertise in managing email and chat support to resolve customer inquiries and issues efficiently.

Experience: 1 - 2 years

My experience in photo post-editing for social media marketing, enhancing images align with brand aesthetics and engage the target audience. I specialize in optimizing visuals for different platforms, ensuring they are eye-catching and effective in driving engagement and brand awareness.

Other Skills

Experience: 2 - 5 years

Coordinating with the logistics team to provide the latest status of delivery to the customer. Managing, resolving and tracking orders in a timely manner. Processing returns, replacement, exchange and refunds. Providing accurate resolution based on the returns and CRA policy.

Experience: 1 - 2 years

Resolving and closing a case in line with the target per day for a UK retail account. Processing returns, replacement, exchange and refunds. Providing accurate resolution based on the returns and CRA policy. Validating compensation offer for the customer especially for the out of pocket expenses and inconvenience.

Experience: Less than 6 months

Worked in US healthcare recruitment, where my focus is on sourcing, compliance, and credentialing candidates. I also manage call inquiries from healthcare facilities, coordinating with agencies to handle shift releases, cancellations, openings, and confirmations for clinicians.

Experience: 2 - 5 years

Tracking the parcel of the customer. Assisting for the lost order and coordinate to relevant team. Providing excellent customer service. Coordinating with the logistics team to provide the latest status of delivery to the customer. Managing, resolving and tracking orders in a timely manner. Processing returns, replacement, exchange and refunds. Providing accurate resolution based on the returns and CRA policy.

Experience: 6 months - 1 year

Scheduling meetings between real estate agents and potential clients, such as home buyers, sellers, or investors. Confirm details, follow up with leads, and ensure that the meetings are productive. Helping real estate agents focus on closing deals while maintaining a steady pipeline of potential clients. Resolve client questions and concerns, escalating problems to appropriate department and handling service problems. Processing monthly amortization of the housing loan and coordinating client regarding the schedule of the orientation as well as the turnover of the unit.

Experience: Less than 6 months

Handle email correspondence, draft communications, and prepare reports. Presentations, and other administrative tasks. Conduct research and gather information to support decision-making processes using Microsoft Office Suite and virtual collaboration tools (Slack).

Experience: 6 months - 1 year

Screen and evaluate candidate profiles to ensure they meet the job requirements and company standards. Utilize Boolean search strings across multiple platforms (e.g., LinkedIn, Caypro) to identify potential candidates.

Experience: Less than 6 months

Collaborate with marketing, design, and product teams to develop content that aligns with brand voice and marketing objectives. Conduct research to understand the target audience and tailor messaging to meet their needs and preferences. Edit and proofread copy to ensure accuracy, consistency, and adherence to brand guidelines. Generate ideas for new content and campaigns that will engage and convert our audience. Stay updated on industry trends, competitor activity, and best practices in copywriting to continually improve content quality.

Basic Information

Age
33
Gender
Female
Website
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Address
Tests Taken
IQ
Score:  118
Government ID
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