-Experience using Magento, Aircall, Microsoft teams, Canva, LastPass, Slack and Chatgpt.
-Transformed customer inquiries into positive experiences, specializing in
-Leveraging CRM tools like Jira and Freshdesk, our team effectively managed refunds and replacements, ensuring adherence to procedures and customer satisfaction.
Experience: 2 - 5 years
My background as a Social Media Content Creator has further strengthened my ability to handle marketing, content writing, and deliver exceptional client support.
Experience: 2 - 5 years
Expertise in managing email and chat support to resolve customer inquiries and issues efficiently.
Experience: 1 - 2 years
My experience in photo post-editing for social media marketing, enhancing images align with brand aesthetics and engage the target audience. I specialize in optimizing visuals for different platforms, ensuring they are eye-catching and effective in driving engagement and brand awareness.
Experience: 2 - 5 years
Coordinating with the logistics team to provide the latest status of delivery to the customer. Managing, resolving and tracking orders in a timely manner. Processing returns, replacement, exchange and refunds. Providing accurate resolution based on the returns and CRA policy.
Experience: 1 - 2 years
Resolving and closing a case in line with the target per day for a UK retail account. Processing returns, replacement, exchange and refunds. Providing accurate resolution based on the returns and CRA policy. Validating compensation offer for the customer especially for the out of pocket expenses and inconvenience.
Experience: Less than 6 months
Worked in US healthcare recruitment, where my focus is on sourcing, compliance, and credentialing candidates. I also manage call inquiries from healthcare facilities, coordinating with agencies to handle shift releases, cancellations, openings, and confirmations for clinicians.
Experience: 2 - 5 years
Tracking the parcel of the customer. Assisting for the lost order and coordinate to relevant team. Providing excellent customer service. Coordinating with the logistics team to provide the latest status of delivery to the customer. Managing, resolving and tracking orders in a timely manner. Processing returns, replacement, exchange and refunds. Providing accurate resolution based on the returns and CRA policy.
Experience: 6 months - 1 year
Scheduling meetings between real estate agents and potential clients, such as home buyers, sellers, or investors. Confirm details, follow up with leads, and ensure that the meetings are productive. Helping real estate agents focus on closing deals while maintaining a steady pipeline of potential clients. Resolve client questions and concerns, escalating problems to appropriate department and handling service problems. Processing monthly amortization of the housing loan and coordinating client regarding the schedule of the orientation as well as the turnover of the unit.
Experience: Less than 6 months
Handle email correspondence, draft communications, and prepare reports. Presentations, and other administrative tasks. Conduct research and gather information to support decision-making processes using Microsoft Office Suite and virtual collaboration tools (Slack).
Experience: 6 months - 1 year
Screen and evaluate candidate profiles to ensure they meet the job requirements and company standards. Utilize Boolean search strings across multiple platforms (e.g., LinkedIn, Caypro) to identify potential candidates.
Experience: Less than 6 months
Collaborate with marketing, design, and product teams to develop content that aligns with brand voice and marketing objectives. Conduct research to understand the target audience and tailor messaging to meet their needs and preferences. Edit and proofread copy to ensure accuracy, consistency, and adherence to brand guidelines. Generate ideas for new content and campaigns that will engage and convert our audience. Stay updated on industry trends, competitor activity, and best practices in copywriting to continually improve content quality.
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