I'm an experienced Workforce Management Team Leader and Data Entry expert for over 10 years. My fields of expertise are:
- Real-Time Management of over +5,000 employees for Google, managing queues, KPIs and project/process improvements
- Expert proficiency on Google/MS Tools (Docs, Spreadsheets, Slides) with emphasis on Spreadsheets (highly skilled on mass data analysis, reporting & dashboarding)
- High-level and granular level monitoring of business success metrics and expert recommendations on operational development
- Worked closely with multiple off-shore stakeholders through brainstorming meetings, process improvements and high level business insights
- Handling a group of 15 real-time analysts and provides performance coaching and talent development
Experience: 10+ years
Experience: Less than 6 months
Experience: Less than 6 months
Experience: 5 - 10 years
Experience: 2 - 5 years
Experience: Less than 6 months
Experience: 5 - 10 years
Experience: Less than 6 months
Experience: 2 - 5 years
Experience: 2 - 5 years
Experience: Less than 6 months
“I have found someone who is smart, has a great work ethic and is easy to work with.”
Sara Brumfield
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