Michelle

Technical Support

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Overview

Looking for full-time work (8 hours/day)

at $5.04/hour ($960.00/month)

Associates degree

Last Active

November 3rd, 2025 (180 days ago)

Member Since

May 10th, 2024

Profile Description

A seasoned Customer Service representative with a strong technical support background. Having thrived in
the BPOindustry for over12 years, I have honedmy skills in providing top-notch assistance to clients.
My journey has been shaped by a passion for details and a knack for organization. With an extensive
knowledge in technology, I have embraced a career path that aligns with my core values of precision and
efficiency.
Currently, I am actively involved in enhancing customer experiences and troubleshooting technical issues in
my role. Additionally, I am pursuing personal projects that allow me to delve deeper into the ever-evolving
landscape oftechnology.
Looking ahead, I am excited to explore new opportunities for growth and developmentin the field of customer
service. My goal is to continuously improve and adapt to industry trends, ensuring that I provide the best
support possible to those I serve.
One motto I live by is "Excellence in every interaction." This mantra drives me to consistently deliver
exceptional service and exceed expectations. With a dedication to continual learning and growth, I am
committed tomaking a positive impactin bothmy professional and personal endeavors.

Top Skills

Customer Support » Technical Support

Experience: 5 - 10 years

I have bee n working as a technical support for quites sometime. Internet and phone support, computer hardware, software and mobile phone support. I also handled vpn, cloud pc amazon workspace, active directory, printers and mapping of network and shared drives.

Customer Support » Insurance » Medical Insurance

Experience: Less than 6 months

Customer Support » Customer Service

Experience: 2 - 5 years

Handling customer support combined with technical support and retention of customers for an internet, cable and phone service provider

Other Skills

Cloud Services » Google Cloud » Identity & Security

Experience: 6 months - 1 year

Identity security (also known as identity governance and identity management) protects against the cyber threats associated with providing technology access to a diverse workforce. It does this by enabling the management and governance of access for every digital identity within an organization.

E-Commerce » Order processing

Experience: 1 - 2 years

TELETECH | October 2006 - June 2007 Processing online orders Tracking the delivery status of the orders Checking the inventory of the items

Customer Support » Chat Support

Experience: 2 - 5 years

IT helpdesk analyst chat support for almost 5 years and we do handle several chats per session. Multitasking is one the key to make sure all chats are addressed with in the service level agreement

Customer Support » Sales Support » Lead Generation

Experience: Less than 6 months

Researching potential leads Developing marketing plans to reach those leads Building relationships with prospects that could become customers Contacting and qualifying leads through phone calls, emails, and other communication methods Developing and maintaining a database of leads and prospects for future reference Generating leads through phone calls, social media, and emails

Marketing » Appointment Setting

Experience: 6 months - 1 year

We call potential clients for insurance coverage and insurance review

Office and Administration » Executive Assistance

Experience: 1 - 2 years

I have been working as an Executive Assistant of a direct client for 24 months already. Working closely in organizing meetings, email management, assisting recruitment and posting updates on social media.

Basic Information

Age: 40

Gender: Female

Website: Sign Up with Pro Account to View

Address: Mandaue, cebu

Tests Taken: IQ
Score: 106: DISC
Dominance: 39
Influence: 18
Steadiness: 14
Compliance: 30: English
C2(Advanced/Mastery)

Government ID: Sign Up with Pro Account to View

“I can find little blocks of time to focus so we can scale this business.”

Clearman Lawyers

SEE MORE REAL RESULTS

“The more I stepped away from it, the more successful our Chanel became!”

- Jim Orr

see more real results

BENCHMARKS

Loading Time: Base Classes	0.0007
Controller Execution Time ( Jobseekers / Info )	0.0289
Total Execution Time	0.0303

GET DATA

No GET data exists

MEMORY USAGE

1,621,592 bytes

POST DATA

No POST data exists

URI STRING

jobseekers/info/3426947

CLASS/METHOD

jobseekers/info

DATABASE: onlinejobs (Jobseekers:$db) QUERIES: 29 (0.0182 seconds) (Show)

0.0003	`SELECT * FROM exrates WHERE rate_name = 'USD-PHP'`
0.0009	SELECT * FROM `jobseekers` WHERE `jobseeker_id` = '3426947' LIMIT 1
0.0027	SELECT * FROM `jobseeker_meta` WHERE `jobseeker_id` = '3426947'
0.0009	SELECT `j`., `jj`. FROM `jobseekers` `j` INNER JOIN `jobseekers_jobdata` `jj` ON `j`.`jobseeker_id` = `jj`.`jobseeker_id` WHERE `j`.`jobseeker_id` = '3426947'
0.0003	SELECT * FROM `jobseekers_trust` WHERE `jobseeker_id` IS NULL
0.0003	SELECT * FROM `jobseekers` WHERE `jobseeker_id` = '3426947' AND `is_private` = 1
0.0002	`SELECT * FROM employment WHERE jobseeker_id = '3426947' AND hired > -1`
0.0003	`SELECT employers.contact_name, ec.employer_id, ec.jobseekers_id, ec.is_jobseeker_reply, ec.employer_date, ec.employer_comment, ec.lastmodified FROM employers LEFT JOIN employer_comment ec on employers.employer_id = ec.employer_id WHERE ec.jobseekers_id = '3426947' AND employers.deactivate = 0 ORDER BY employer_comment_id DESC`
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0.0006	`SELECT * FROM jobseekers j, jobseekers_jobdata jj,jobseekers_skills js WHERE j.jobseeker_id = '3426947' AND j.jobseeker_id = jj.jobseeker_id AND jj.jobseeker_id = js.jobseeker_id`
0.0003	`SELECT *, DATEDIFF('2026-05-02',rebill_date) duration_rebill FROM employers WHERE employer_id = ''`
0.0002	`SELECT * FROM employer_comment WHERE employer_id = ''`
0.0002	SELECT `facebook`, `manual_fb_score` FROM `jobseekers_trust` WHERE `jobseeker_id` = '3426947'
0.0031	SELECT * FROM `skills_categories` WHERE `is_approved` = 1 ORDER BY `name`
0.0029	SELECT `jsct`., `jsct`.`id` as `jsct_id`, `sct`. FROM `jobseekers_skills_categories` `jsct` LEFT JOIN `skills_categories` `sct` ON `sct`.`id` = `jsct`.`skill_category_id` WHERE `sct`.`is_approved` = 1 AND `jsct`.`jobseeker_id` = '3426947' ORDER BY `jsct`.`rate` DESC
0.0003	SELECT * FROM `jobseekers_trust` WHERE `jobseeker_id` = '3426947'
0.0004	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0003	SELECT * FROM `testimonial_videos` WHERE `placement` = 1 OR `placement` = 0 ORDER BY RAND()
0.0004	SELECT * FROM `testimonial_videos` WHERE `placement` = 2 OR `placement` = 0 ORDER BY RAND()
0.0005	`select * from teasers`
0.0002	SELECT * FROM `employers` WHERE `employer_id` IS NULL LIMIT 1
0.0004	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0002	SELECT * FROM `employers` WHERE `employer_id` IS NULL LIMIT 1
0.0002	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0002	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0002	`SELECT * FROM notes WHERE employer_id = '0'`

HTTP HEADERS (Show)

SESSION DATA (Show)

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