Dedicated and detail-oriented IT Support professional with
hands-on experience in providing technical support, system
administration, and network maintenance. Proficient in
Microsoft 365, Windows Server, Active Directory, DNS, DHCP,
VPN configuration, and Windows operating system.
Experienced in troubleshooting hardware, software, network,
and peripheral issues, ensuring minimal downtime and
efficient business operations. Skilled in managing endpoint
security, performing backup and data recovery, inventory and
asset management, and supporting biometric and CCTV
systems. Recognized for strong problem-solving abilities, and
the ability to work effectively both independently and as part
of a team while adapting to fast-paced environments.
Experience: 2 - 5 years
Experience: 2 - 5 years
Active Directory user account management (user creation, password resets, account unlocking)
Experience: 2 - 5 years
Antivirus and endpoint security (kaspersky and Sophos)
Experience: Less than 6 months
Experience: 6 months - 1 year
Experience: 2 - 5 years
Basic network troubleshooting (LAN/Wi-Fi, TCP/IP, printers, internet connectivity)
“I had this VA that I could turn things over to made it a lot easier”
Kyle Mckenna
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