Kim

Customer Support Specialist | Email, Chat & Phone | 6+ Years Experience

mark as hired

Overview

Looking for full-time work (8 hours/day)

at $4.98/hour ($960.00/month)

Associates degree

Last Active

June 27th, 2026 (12 days ago)

Member Since

March 29th, 2024

Profile Description

If you're looking for someone who can handle your customers professionally, calmly, and without constant supervision — I can help.

I have over 6 years of experience supporting customers for global brands, including eCommerce, telecom, and tech services. I focus on clear communication, fast resolution, and creating a positive experience even in difficult situations.

Here’s how I can support your business:

• Handle customer inquiries via email, chat, and phone
• Resolve order issues, refunds, billing concerns, and complaints
• Provide technical support and guide customers step-by-step
• Upsell or recommend solutions when appropriate (without being pushy)
• Maintain a calm and professional tone in every interaction

Relevant Experience:

• eCommerce Support (Amazon – Alorica)
Handled high-volume customer inquiries, order tracking, returns, and refunds

• Billing & Customer Support (Telstra – Teletech)
Assisted customers with billing concerns, disputes, and account inquiries

• Technical Support & Sales (Verizon – Asurion)
Provided troubleshooting and helped customers choose the right solutions

• Customer Support (Helpflow)
Supporting eCommerce customers through email and chat with a focus on fast, accurate responses

I’m comfortable using different tools and systems, and I can quickly adapt to your processes.

I’m known for being reliable, patient, and easy to work with. I don’t overcomplicate things — I focus on getting the job done right and making your customers feel taken care of.

If you need someone dependable who can represent your business well, I’d be glad to help.

Other Skills

Marketing » CRM » Zendesk

Experience: 1 - 2 years

Marketing » Telemarketing » Inbound Sales

Experience: 1 - 2 years

E-Commerce » Ebay » Customer Support

Experience: 5 - 10 years

Customer Support » Customer Relationship Management

Experience: 5 - 10 years

Marketing » CRM

Experience: 5 - 10 years

Basic Information

Age: 30

Gender: Male

Website: Sign Up with Pro Account to View

Address: San Jose, Batangas

Tests Taken: IQ
Score: 133: DISC
Dominance: 25
Influence: 14
Steadiness: 41
Compliance: 20: English
C1(Advanced)

Government ID: Sign Up with Pro Account to View

“The best hire that I've ever made. ”

Timothy Schucker

SEE MORE REAL RESULTS

“My life has gotten so much better. It changed my life, and I know it can change yours”

- Lukas Rohler

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BENCHMARKS

Loading Time: Base Classes	0.0008
Controller Execution Time ( Jobseekers / Info )	0.0272
Total Execution Time	0.0286

GET DATA

No GET data exists

MEMORY USAGE

1,644,368 bytes

POST DATA

No POST data exists

URI STRING

jobseekers/info/3343321

CLASS/METHOD

jobseekers/info

DATABASE: onlinejobs (Jobseekers:$db) QUERIES: 29 (0.0157 seconds) (Show)

0.0003	`SELECT * FROM exrates WHERE rate_name = 'USD-PHP'`
0.0005	SELECT * FROM `jobseekers` WHERE `jobseeker_id` = '3343321' LIMIT 1
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0.0003	SELECT * FROM `jobseekers` WHERE `jobseeker_id` = '3343321' AND `is_private` = 1
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0.0002	SELECT * FROM `employers` WHERE `employer_id` IS NULL LIMIT 1
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0.0002	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0002	`SELECT * FROM notes WHERE employer_id = '0'`

HTTP HEADERS (Show)

SESSION DATA (Show)

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HTTP_DNT

Kim

Customer Support Specialist | Email, Chat & Phone | 6+ Years Experience

Overview

Profile Description

Top Skills

Customer Support » Email Support

Customer Support » Chat Support

Customer Support » Customer Service

Other Skills

Marketing » CRM » Zendesk

Marketing » Telemarketing » Inbound Sales

E-Commerce » Ebay » Customer Support

Customer Support » Customer Relationship Management

Marketing » CRM

Customer Support » Technical Support

Office and Administration » Data Entry

Office and Administration » Adaptability

Office and Administration » Problem Solving

Office and Administration » Time Management

Virtual Assistant

Office and Administration » Tech-Savvy

Basic Information