Kier

Airbnb & STR Operations Manager | Guest Services | Team Leadership

Verified

mark as hired

Overview

Looking for full-time work (8 hours/day)

at $4.15/hour ($800.00/month)

Bachelors degree

Last Active

August 15th, 2026 (4 days ago)

Member Since

January 2nd, 2024

Profile Description

Running a successful short-term rental business requires more than responding to guest messages—it takes strong leadership, efficient operations, and systems that keep everything running smoothly. I help Airbnb hosts and property management companies oversee daily operations, manage remote teams, optimize workflows, and deliver exceptional guest experiences that drive five-star reviews and long-term growth.

What I Can Help You With

• Guest Services & Escalation Management
• Virtual Assistant Team Management & Coaching
• Daily Operations & Performance Oversight
• Cleaner & Maintenance Coordination
• SOP Development & Process Improvement
• Airbnb, VRBO & ---------- Management
• Hostaway, OwnerRez, PriceLabs & PMS Administration
• Listing Optimization & Revenue Support
• Damage Claims & Review Disputes
• Vendor Management & Quality Control
• Reporting, KPI Tracking & Operational Analysis

Why Work With Me?

I have over two years of hands-on experience managing the day-to-day operations of more than 150 short-term rental properties while supporting guests, coordinating vendors, resolving escalated issues, and improving operational efficiency. My background as an Airbnb Subject Matter Expert and Level 2 Case Manager strengthened my ability to solve complex problems, coach teams, and maintain high service standards under pressure.

I take ownership of operations, build reliable processes, and help teams perform at their best so property owners can focus on growing their business with confidence.

Real Estate » Short Term Rentals » Airbnb

Experience: 1 - 2 years

Basic Information

Age: 31

Gender: Male

Website: Sign Up with Pro Account to View

Address: Isabel, Leyte

Tests Taken: IQ
Score: 140: DISC
Dominance: 49
Influence: 8
Steadiness: 28
Compliance: 15: English
C2(Advanced/Mastery)

Government ID: Sign Up with Pro Account to View

“Two superstars...took my business into the realm”

Karen McDonald

SEE MORE REAL RESULTS

“I was able to make a better decision...”

- Tatiana Davis

see more real results

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Kier

Airbnb & STR Operations Manager | Guest Services | Team Leadership

Overview

Profile Description

Top Skills

Real Estate » Short Term Rentals

Customer Support

Office and Administration » Analytical

Other Skills

Customer Support » Customer Service

Office and Administration » Communication

Office and Administration » Critical Thinking

Real Estate » Short Term Rentals » Airbnb

Office and Administration » Google Workspace

Office and Administration » Problem Solving

Office and Administration » Team Leadership

Basic Information