General & Executive Virtual Assistant | Customer Support

As a dedicated Virtual Assistant, I efficiently handle day-to-day administrative and executive tasks — from managing schedules, inboxes, and reports to preparing documents and coordinating with clients. I’m proficient in Google Workspace, Microsoft Office, and Slack, ensuring smooth communication and consistent task delivery. I also handle research, meeting notes, file organization, and document preparation with accuracy and professionalism. My attention to detail, time management, and adaptability allow me to support executives in maintaining an organized, productive workflow.

I’m skilled in organizing and monitoring projects using ClickUp, Notion, and Google Sheets to track deliverables, timelines, and progress reports. I create SOPs and task systems that simplify communication and workflow between team members. My project management experience includes assigning tasks, ensuring deliverables are met on schedule, and maintaining accountability across departments. I have a strong sense of ownership and organization, ensuring that every task is executed with precision and aligns with the client’s goals.

Throughout my college journey, I honed my graphic design skills by editing various layouts for different projects, ranging from basic to moderate complexity. Notably, I crafted engaging infographics for a Course Production project and curated a compelling photoshoot presentation for a commissioned birthday celebration. Additionally, I provided my expertise in editing presentations for a friend who sought assistance for a school report, undertaken as a commissioned task. I have also skillfully edited a diverse range of posters, including those for birthdays, graduations, announcements, and quotations for digital straight news articles. Furthermore, I have adeptly edited certificates and crafted visually appealing newsletters.

In 2020, I served as a customer representative at a BPO company in the Philippines. My primary responsibility was to guide and assist customers over the phone in renting rooms, studios, or apartments in the United States of America. An essential qualification was a good credit score, and for those who didn't meet the criteria, I facilitated their transfer to our affiliated credit specialists. This allowed them to receive personalized consultations on improving their credit situation. Subsequently, I streamlined the process by emailing them details about the available rooms or apartments, ensuring a smoother and more convenient experience for our customers.

Crafted impactful news, feature, and opinion/commentary stories using Google Docs. Executed diverse projects for school, private ventures, and organizations through the seamless collaboration of Google Docs and Slides. Efficiently coordinated events and activities for various organizations, including school, private, government, and non-government entities, utilizing the organizational capabilities of Google Calendar. Maintained a structured schedule by organizing daily activities through Google Calendar and employed Google Forms to gather research data for my thesis and other research outputs.

Compose daily scripts detailing the weather conditions in the Philippines for live news reports. Craft news scripts daily, covering updates, progress, police reports, and government activities in Davao City, Philippines. Skillfully translate news scripts from Cebuano to either Tagalog (Filipino) or English. Engage in on-site field coverage, attending noteworthy events to capture compelling news stories. Conduct interviews with credible sources and adeptly gather diverse news stories for comprehensive and informative reporting.

With a strong background in BPO and remote support roles, I provide prompt, polite, and professional assistance to clients via email, chat, or calls. My customer service approach centers on empathy, active listening, and solution-oriented communication. I’m skilled in handling inquiries, resolving client concerns, and ensuring customer satisfaction, whether it’s for service follow-ups, lead inquiries, or technical assistance. I consistently uphold brand tone and professionalism in every interaction, contributing to long-term client trust and retention.

I have hands-on experience in Go High Level, managing CRM pipelines, automations, and client workflows. I assist in creating and managing campaigns, forms, triggers, and tagging systems for efficient lead tracking and follow-ups. I’m familiar with calendars, pipelines, and funnel integrations, as well as setting up text/email automation and appointment systems. My experience also includes troubleshooting campaign workflows and ensuring smooth CRM operations to improve team efficiency and conversion rates.

Create a daily news script detailing the weather conditions in the Philippines for live news reports. Develop a news script each day encompassing the latest updates, advancements, police reports, and government activities in Davao City, Philippines. Translate news scripts from Cebuano to either Tagalog (Filipino) or English. Conduct field coverage by attending newsworthy events to gather stories, interview credible sources, and compile comprehensive news reports.

Develops comprehensive outlines for promotional videos, generates engaging content, crafts compelling captions, adeptly manages various social media platforms, and executes effective marketing strategies for projects.

To enhance efficiency and organization in task management, I consistently plan my daily activities and essential tasks. By prioritizing high-demand work over less demanding tasks, I employ tools such as Google Calendar and Monday.com to meticulously organize and successfully complete my daily workload with effectiveness and precision.

With extensive experience using electronic mail over the years, I've acquired proficiency in effectively managing emails and Gmail accounts by leveraging their diverse range of services.

I cultivated and applied my skills in travel management by diligently studying various online learning resources. These videos not only deepened my understanding of the complexity of the task but also acquainted me with diverse tools and websites for sourcing information on different airlines and flights. This comprehensive knowledge equips me to effectively serve as a travel management professional and extend my capabilities as a Virtual Assistant in this domain.

I have six months of experience as an Executive Virtual Assistant, where I have managed daily administrative tasks to support business operations efficiently. My responsibilities included scheduling meetings, handling emails, organizing documents, and coordinating with clients. I also assisted with data entry, research, and preparing reports to help decision-making. Throughout this role, I have improved my time management, communication, and problem-solving skills. I am highly organized, detail-oriented, and able to multitask effectively. I am also comfortable using different tools and software to streamline work processes. My goal is always to ensure smooth and efficient operations while providing excellent support to executives and teams.