Mark

BPO Expert | Sales | Insurance | Healthcare

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Overview

Looking for part-time work (4 hours/day)

at $6.64/hour ($640.00/month)

Bachelors degree

Last Active

July 4th, 2026 (6 days ago)

Member Since

September 4th, 2023

Profile Description

Here's a list of strengths that I possess to be successful in the roles that I'll work on:

o Good communication skills - Oral and Written communication

o 9 years of Call Center experience working under US Card operations as CSR (2yrs), Quality Coach (2yrs) and Team Manager (5 yrs) roles. This also involves 4 years in a Sales account.

o 8 years of Insurance experience - 5 years managing AU Insurance Operations concentrating on Claims Workers Compensation and 3 years managing UK Insurance
Operations focusing on Claims Pet Insurance.

o 2 years of US Healthcare experience concentrating on providing services to our US clients.

o Experience in using MS Office Apps, Google Apps, Slack, AWS and Salesforce

o Generating utilization and forecast/projection for better planning of resources and capacity

o Experience managing multiple direct clients

o Handled start-up LOB and increased headcount from 12 hc to 85 hc

o Ability to multi-task and even flexible with roles as needed

o Good mentor and focuses on the improvement of the team and the process

o Generates weekly, monthly reports and facilitates client calls/meetings and presentations

o AGILE Certified

o Six Sigma Yellow Belt Certified

o Total of 19 years of experience in BPO / Outsourcing industry

Remote Operations Management

I am flexible with any work type given my experience. Looking forward to work with you and bring what I've learned so far with my skill set.

Other Skills

Marketing » Telemarketing » Inbound Sales

Experience: 2 - 5 years

Customer Support » Healthcare

Experience: 1 - 2 years

Basic Information

Age: 43

Gender: Male

Website: Sign Up with Pro Account to View

Address: Olongapo, Zambales

Tests Taken: IQ
Score: 108: DISC
Dominance: 15%
Influence: 19%
Steadiness: 43%
Compliance: 23%: English
C2(Advanced/Mastery)

Government ID: Sign Up with Pro Account to View

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BENCHMARKS

Loading Time: Base Classes	0.0032
Controller Execution Time ( Jobseekers / Info )	0.0424
Total Execution Time	0.0465

GET DATA

No GET data exists

MEMORY USAGE

1,600,616 bytes

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No POST data exists

URI STRING

jobseekers/info/2973862

CLASS/METHOD

jobseekers/info

DATABASE: onlinejobs (Jobseekers:$db) QUERIES: 29 (0.0224 seconds) (Show)

0.0004	`SELECT * FROM exrates WHERE rate_name = 'USD-PHP'`
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0.0002	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0002	`SELECT * FROM notes WHERE employer_id = '0'`

HTTP HEADERS (Show)

SESSION DATA (Show)

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HTTP_DNT

Mark

BPO Expert | Sales | Insurance | Healthcare

Overview

Profile Description

Top Skills

Professional Services » Management Services » Bpo Operations Management

Professional Services » Management Services » Call Center Operations Management

Customer Support » Insurance

Other Skills

Marketing » Telemarketing » Inbound Sales

Customer Support » Healthcare

Basic Information