I am a computer engineering graduate specializing in Systems Administration with work experience in the IT field. I have excellent communication skills and am organized and systematic in planning and performing daily tasks. I am also professional and consistent in preserving privacy and providing outstanding customer service. I am skilled in research, including finding relevant information and creating effective reports.
Aside from that, I am also a good problem-solver. I can recognize problems, provide effective solutions, and develop informed judgments on my own. These help me to surpass difficulties and offer efficient assistance. Lastly, I am a disciplined and motivated individual.
Experience: 1 - 2 years
I have configured and managed user and group accounts in my previous work as an IT Service Desk Analyst and IT End-User Computing Engineer, ensuring that correct policies were applied to them depending on their roles.
Experience: 1 - 2 years
Managed IT assets (implemented Asset Lifecycle Management)
Experience: 1 - 2 years
Streamlined enrollment and management of multiple WFH Windows devices using Miradore, ensuring secure configuration, timely patching, application deployment, and accurate asset tracking.
Experience: 1 - 2 years
- Handled L1, L2, and L3 issues that require on-site troubleshooting/assistance - Proactively communicating with Operations Team (Managers and Directors) to get updates from their client, upcoming projects, and ramp-up of their campaigns - Provided technical assistance to employees (both onsite and WFH users) through ticketing system (Fresh Service), email, calls, and chats
Experience: 1 - 2 years
I used spreadsheets in my day-to-day tasks, such as asset management inventory, creating and updating trackers which includes devices that are needed to be remediated, ticket analysis, and in related projects where data are being organized, calculated, and visualized in a tabular form.
Experience: 1 - 2 years
Managed and executed computer reimaging processes using SCCM to deploy operating systems, applications, configurations, and device policies across multiple machines
Experience: 1 - 2 years
Troubleshoot and analyzed devices that are connected to the network.
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