IT Support Specialist with over 10 years of experience providing technical support, help desk services, network administration, and IT infrastructure support across BPO, education, and technical service environments.
Experienced in troubleshooting hardware, software, and network issues, administering Google Workspace, managing user accounts, supporting Windows workstations, configuring routers and switches, providing remote technical support, and maintaining reliable IT operations for organizations with approximately 200 users.
Skilled in hardware and software installation, network troubleshooting, printer and peripheral support, onboarding and offboarding employees, IT documentation, and asset management. I also have experience using Ruijie Reyee Cloud for network configuration and monitoring.
I am a dependable, customer-focused IT professional who enjoys solving technical problems, learning new technologies, and delivering excellent support to end users. I am seeking a long-term remote IT Support, Help Desk, Technical Support, or Application Support position where I can contribute my experience while continuing to grow professionally.
Experience: 5 - 10 years
Over 10 years of experience providing IT support in BPO, education, and technical service environments. Experienced in troubleshooting hardware, software, and network issues, supporting Windows workstations, administering Google Workspace, managing user accounts, providing remote technical support, configuring and monitoring network devices using Ruijie Reyee Cloud, and maintaining IT infrastructure. I have also supported employee onboarding and offboarding, IT documentation, printer and peripheral support, and day-to-day technical operations for organizations with approximately 200 users.
Experience: 5 - 10 years
Maintained and supported LAN/WAN networks, routers, switches, Wi-Fi, structured cabling, and network connectivity. Experienced with TCP/IP, DNS, DHCP, VPNs, and Ruijie Reyee Cloud for network configuration, monitoring, and troubleshooting.
Experience: 5 - 10 years
Provided Tier 1 and Tier 2 technical support to end users by diagnosing and resolving hardware, software, network, printer, and account-related issues. Documented solutions and ensured timely issue resolution to minimize downtime.
Experience: 2 - 5 years
Administered and supported Windows 10 and Windows 11 workstations, including user account support, software installation, system configuration, troubleshooting, updates, and preventive maintenance.
Experience: Less than 6 months
Managed Google Workspace and Google Admin, including user account creation, email administration, password resets, permissions, and user onboarding and offboarding while supporting daily business operations.
Experience: Less than 6 months
Diagnosed and resolved network connectivity issues involving routers, switches, Wi-Fi, DNS, DHCP, and internet access. Worked to quickly restore connectivity and minimize business disruption.
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