Juliana

Virtual Assistant | 4 Years of Combined Experience | Email Management | Customer

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Overview

Looking for full-time work (8 hours/day)

at $4.72/hour ($909.09/month)

Bachelors degree

Last Active

July 11th, 2026 (yesterday)

Member Since

March 2nd, 2023

Profile Description

Virtual Assistant | Customer Service Specialist | 4 Years of Combined Experience

I am a dependable, detail-oriented Virtual Assistant with 4 years of combined experience in customer service, administrative support, and client communication. I am committed to delivering exceptional customer experiences while helping businesses stay organized and operate efficiently.

CORE SKILLS
<8efe80624d780eba0c6493ec45140364>Email & Inbox Management
Phone, Text & Customer Support
Administrative Assistance
Calendar & Appointment Management
Data Entry & Document Management
Insurance Quoting
Policy Endorsements, Renewals & Cancellations
Billing Support

CRM MANAGEMENT

Strong Written & Verbal Communication
Problem Solving & Conflict Resolution
Time Management & Multitasking
Attention to Detail
Software & Tools
Salesforce
LightSpeed
Microsoft Outlook
Microsoft Teams
Slack
Zoom
Loom
----------
Adobe Acrobat Pro
Microsoft Office (Word, Excel, PowerPoint)
Google Workspace (Docs, Sheets, Drive, Calendar)

I have one year of experience in telecommunications customer service, handling high-volume inbound calls and email support, assisting customers with billing inquiries, account concerns, and device troubleshooting while delivering professional, customer-focused solutions.

For the past three years, I have worked as a Virtual Assistant and Account Executive in the insurance industry, managing high-volume email inboxes and client communications through email, phone, and text. I specialize in preparing accurate insurance quotes, processing endorsements, renewals, cancellations, and policy changes with exceptional attention to detail. I consistently maintain prompt response times, ensure customer satisfaction, and successfully manage multiple priorities in a fast-paced remote environment.

I am a fast learner with excellent organizational, communication, and problem-solving skills. I quickly adapt to new systems, take initiative, and consistently deliver accurate, timely, and professional support that helps clients and teams achieve their goals.

Top Skills

Customer Support » Insurance » Car Insurance

Experience: 2 - 5 years

Nearly three years of experience in personal auto insurance, including quoting policies, processing endorsements, preparing Registry of Motor Vehicles (RMV/RTA) documents, handling policy changes, renewals, billing inquiries, and providing customer support.

Customer Support » Insurance » Home Insurance

Experience: 2 - 5 years

Nearly three years of experience in personal home insurance, including quoting homeowners policies, processing endorsements, handling policy changes and renewals, assisting with billing inquiries, and providing excellent customer service.

Office and Administration » Microsoft Outlook

Experience: 2 - 5 years

Nearly three years of experience managing high-volume email correspondence, organizing inboxes, scheduling appointments, coordinating calendars, handling client communications, and maintaining professional and timely responses.

Other Skills

Accounting » Bookkeeping

Experience: 2 - 5 years

Customer Support

Experience: 2 - 5 years

I have 4 years of combined experience in customer support, providing professional assistance through phone, email, and text. I specialize in resolving customer inquiries, handling billing concerns, managing high-volume communications, and delivering excellent customer service. I am experienced with CRM systems, administrative support, and thrive in fast-paced remote environments while maintaining accuracy, efficiency, and a customer-first approach.

Customer Support » Sales Support » Account Acquisition

Experience: 2 - 5 years

Office and Administration » Email Handling

Experience: 2 - 5 years

I have nearly three years of experience handling email correspondence as a Virtual Assistant, ensuring prompt, professional, and accurate communication.

Accounting » Accounts Payable

Experience: 2 - 5 years

Customer Support » Phone Support » English Speaking

Experience: 2 - 5 years

With 4 years of combined experience in customer-facing roles, I have built strong skills in assisting customers through phone, email, and chat. I communicate clearly and professionally in English, helping customers resolve concerns, answer questions, and find the best solutions. I enjoy creating positive customer experiences and am known for my patience, attention to detail, and ability to remain calm and efficient in fast-paced remote environments.

Basic Information

Age: 23

Gender: Female

Website: Sign Up with Pro Account to View

Address: Quezon City, Manila

Tests Taken: None

Government ID: Sign Up with Pro Account to View

“The best hire that I've ever made. ”

Timothy Schucker

SEE MORE REAL RESULTS

“I'm working with a very very talented person.”

- Austin L. Church

see more real results

BENCHMARKS

Loading Time: Base Classes	0.0008
Controller Execution Time ( Jobseekers / Info )	0.0492
Total Execution Time	0.0506

GET DATA

No GET data exists

MEMORY USAGE

1,630,048 bytes

POST DATA

No POST data exists

URI STRING

jobseekers/info/2567251

CLASS/METHOD

jobseekers/info

DATABASE: onlinejobs (Jobseekers:$db) QUERIES: 29 (0.0366 seconds) (Show)

0.0009	`SELECT * FROM exrates WHERE rate_name = 'USD-PHP'`
0.0015	SELECT * FROM `jobseekers` WHERE `jobseeker_id` = '2567251' LIMIT 1
0.0038	SELECT * FROM `jobseeker_meta` WHERE `jobseeker_id` = '2567251'
0.0018	SELECT `j`., `jj`. FROM `jobseekers` `j` INNER JOIN `jobseekers_jobdata` `jj` ON `j`.`jobseeker_id` = `jj`.`jobseeker_id` WHERE `j`.`jobseeker_id` = '2567251'
0.0008	SELECT * FROM `jobseekers_trust` WHERE `jobseeker_id` IS NULL
0.0009	SELECT * FROM `jobseekers` WHERE `jobseeker_id` = '2567251' AND `is_private` = 1
0.0012	`SELECT * FROM employment WHERE jobseeker_id = '2567251' AND hired > -1`
0.0009	`SELECT employers.contact_name, ec.employer_id, ec.jobseekers_id, ec.is_jobseeker_reply, ec.employer_date, ec.employer_comment, ec.lastmodified FROM employers LEFT JOIN employer_comment ec on employers.employer_id = ec.employer_id WHERE ec.jobseekers_id = '2567251' AND employers.deactivate = 0 ORDER BY employer_comment_id DESC`
0.0008	`SELECT * FROM skill_categories ORDER BY cat_order ASC`
0.0010	`SELECT * FROM skill_subcategories ORDER BY subcategory ASC`
0.0008	`SELECT * FROM jobseekers_jobdata WHERE jobseeker_id = 2567251 LIMIT 1`
0.0019	`SELECT * FROM jobseekers_skills WHERE jobseeker_id = 2567251 LIMIT 1`
0.0012	`SELECT * FROM jobseekers j, jobseekers_jobdata jj,jobseekers_skills js WHERE j.jobseeker_id = '2567251' AND j.jobseeker_id = jj.jobseeker_id AND jj.jobseeker_id = js.jobseeker_id`
0.0009	`SELECT *, DATEDIFF('2026-07-12',rebill_date) duration_rebill FROM employers WHERE employer_id = '0'`
0.0008	`SELECT * FROM employer_comment WHERE employer_id = ''`
0.0016	SELECT `facebook`, `manual_fb_score` FROM `jobseekers_trust` WHERE `jobseeker_id` = '2567251'
0.0034	SELECT * FROM `skills_categories` WHERE `is_approved` = 1 ORDER BY `name`
0.0031	SELECT `jsct`., `jsct`.`id` as `jsct_id`, `sct`. FROM `jobseekers_skills_categories` `jsct` LEFT JOIN `skills_categories` `sct` ON `sct`.`id` = `jsct`.`skill_category_id` WHERE `sct`.`is_approved` = 1 AND `jsct`.`jobseeker_id` = '2567251' ORDER BY `jsct`.`rate` DESC
0.0010	SELECT * FROM `jobseekers_trust` WHERE `jobseeker_id` = '2567251'
0.0008	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0009	SELECT * FROM `testimonial_videos` WHERE `placement` = 1 OR `placement` = 0 ORDER BY RAND()
0.0009	SELECT * FROM `testimonial_videos` WHERE `placement` = 2 OR `placement` = 0 ORDER BY RAND()
0.0009	`select * from teasers`
0.0009	SELECT * FROM `employers` WHERE `employer_id` IS NULL LIMIT 1
0.0008	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0008	SELECT * FROM `employers` WHERE `employer_id` IS NULL LIMIT 1
0.0008	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0007	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0008	`SELECT * FROM notes WHERE employer_id = '0'`

HTTP HEADERS (Show)

SESSION DATA (Show)

__ci_last_regenerate	1783854226
last_page	https://v1.stage.onlinejobs.ph/jobseekers/info/2567251
csrf-token	184b602a3c5142658e0080ff71ba28df

CONFIG VARIABLES (Show)

base_url	https://v1.stage.onlinejobs.ph
log_threshold	2
enable_profiler
index_page
uri_protocol	PATH_INFO
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language	english
charset	UTF-8
enable_hooks	1
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composer_autoload	vendor/autoload.php
permitted_uri_chars	a-z 0-9~%.:_\=\-\+\@?\&
enable_query_strings
controller_trigger	c
function_trigger	m
directory_trigger	d
allow_get_array	1
log_path
log_file_extension
log_file_permissions	420
log_date_format	Y-m-d H:i:s
error_views_path
cache_path
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encryption_key	OdBUArjiWg9I7u7bvAwQ7Fu35VB1kzga
sess_driver	files
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sess_expiration	2678400
sess_save_path
sess_match_ip
sess_time_to_update	300
sess_regenerate_destroy
cookie_prefix
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cookie_path	/
cookie_secure
cookie_httponly
standardize_newlines
global_xss_filtering	1
csrf_protection
csrf_token_name	csrf_test_name
csrf_cookie_name	csrf_cookie_name
csrf_expire	7200
csrf_regenerate	1
csrf_exclude_uris	Array ( )
compress_output
time_reference	local
rewrite_short_tags
proxy_ips
ojadmin	JpjZkQN5A8l@^L
salt	+UFjSAT49tPZLtmU2CIG2FYN7pRhgsWyLHgSyQa6k3I=
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twilio	Array ( [sid] => AC00c0594045c6eef9407e8fff01f3d467 [token] => f0bfc0b73444a077894a43f5f75e6d41 [length] => 6 [from] => +639221200200 [code_expiry_seconds] => 14400 )
maintenance	Array ( [admin] => Array ( [verification] => ) [announcement_bar] => Array ( [show_slow_issue_message] => ) )
trustpilot	Array ( [to_email] => onlinejobs.ph+3d844ebf71@invite.trustpilot.com )
services	Array ( [google_tag_manager] => Array ( [id] => GTM-T5CQMS6P ) [chatgpt] => Array ( [secret] => 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 ) [claude] => Array ( [secret] => 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 ) )
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replacemyself_secret_key	Kk1WpgTMkc4wBQOqC5rqCssdLhACKrsJeTtO1ywUkT4=
app	Array ( [app] => Array ( [command] => Array ( [map] => Array ( [OnlineJobs\Mailer\Command\SendEmailCommand] => OnlineJobs\Mailer\Handler\SendEmailHandler [OnlineJobs\Mail\Command\SendEmailCommand] => OnlineJobs\Mail\Handler\SendEmailHandler [OnlineJobs\Mail\Command\QueueEmailPendingCommand] => OnlineJobs\Mail\Handler\QueueEmailPendingHandler [OnlineJobs\Mail\Command\QueueJobEmailPendingCommand] => OnlineJobs\Mail\Handler\QueueJobEmailPendingHandler [OnlineJobs\Mail\Command\QueueUnapprovedEmailCommand] => OnlineJobs\Mail\Handler\QueueUnapprovedEmailHandler [OnlineJobs\Mail\Command\ProcessEmailQueueCommand] => OnlineJobs\Mail\Handler\ProcessEmailQueueHandler [OnlineJobs\Mail\Command\PutJobseekerEmailOnHoldCommand] => OnlineJobs\Mail\Handler\PutJobseekerEmailOnHoldHandler [OnlineJobs\Purchase\Command\RealEstateVaCourseCommand] => OnlineJobs\Purchase\Handler\RealEstateVaCourseHandler [OnlineJobs\Test\Command\HelloCommand] => OnlineJobs\Test\Handler\HelloHandler ) [middleware] => Array ( ) ) [providers] => Array ( [0] => OnlineJobs\Bus\BusServiceProvider [1] => OnlineJobs\Database\DbServiceProvider [2] => OnlineJobs\Mailer\MailerServiceProvider [3] => OnlineJobs\Support\SupportServiceProvider [4] => OnlineJobs\Employer\ServiceProvider [5] => OnlineJobs\Jobseeker\ServiceProvider [6] => OnlineJobs\Mail\ServiceProvider [7] => OnlineJobs\Postal\ServiceProvider [8] => OnlineJobs\Queue\ServiceProvider [9] => OnlineJobs\Courier\ServiceProvider [10] => OnlineJobs\Job\ServiceProvider [11] => OnlineJobs\Purchase\ServiceProvider ) ) )
meta	Array ( [facebook] => Array ( [input] => 1 [connect] => 2 [timezone] => 3 [url] => 30 [id] => 31 [photo] => 32 [name] => 33 [email] => 34 [review] => 35 ) [trust] => Array ( [government_id] => 4 [utility_bill] => 5 [selfie_photo] => 6 [profile_picture] => 7 [phone_number] => 8 [facebook] => 9 ) [verify] => Array ( [profile_picture] => 10 [government_id] => 11 [selfie_photo] => 12 [utility_bill] => 13 [address] => 14 [name] => 15 [reviewed] => 16 [government_group] => 28 [address_group] => 29 [mobile] => 38 ) [address] => Array ( [complete] => 17 [room_unit_no] => 20 [house_no] => 21 [street] => 22 [subdivision] => 23 [barangay] => 24 [city] => 25 [province] => 26 [postcode] => 27 ) [reviewed] => Array ( [similar_names] => 1 ) [name] => 18 [phone] => 19 [sms_verification_code] => 36 [resend_verification_code] => 37 [address_read] => 39 [first_name] => 100 [middle_name] => 101 [last_name] => 102 [edit] => Array ( [government_id_group] => 40 [address_group] => 41 [mobile_group] => 42 ) [salary_re_entry] => 103 [id_proof_recalibrate] => 104 [email] => 44 [mobile_verification_type] => 45 )
honeypot	Array ( [name_field] => my_name [enabled] => 1 )

HTTP_ACCEPT	/
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
HTTP_CONNECTION	Upgrade
SERVER_PORT	80
SERVER_NAME	v1.stage.onlinejobs.ph
REMOTE_ADDR	127.0.0.1
SERVER_SOFTWARE	Apache/2.4.58 (Ubuntu)
HTTP_ACCEPT_LANGUAGE
SCRIPT_NAME	/index.php
REQUEST_METHOD	GET
HTTP_HOST
REMOTE_HOST
CONTENT_TYPE
SERVER_PROTOCOL	HTTP/1.1
QUERY_STRING
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_X_FORWARDED_FOR	216.73.217.20
HTTP_DNT