Athirah

Customer Service Specialist/Healthcare Medical VA/Dispatcher

Verified

mark as hired

Overview

Looking for full-time work (10 hours/day)

at $4.92/hour ($1,200.00/month)

Bachelors degree

Last Active

August 29th, 2026 (3 days ago)

Member Since

January 16th, 2022

Profile Description

Results-driven Customer Support Specialist with over 8 years of experience delivering exceptional customer service across healthcare, medical virtual assistance, and e-commerce environments. Experienced in providing phone, email, and live chat support while resolving complex customer concerns with professionalism, empathy, and efficiency.

Skilled in insurance verification, prior authorization processing, appointment scheduling, customer issue resolution, product support, and administrative coordination. Adept at managing sensitive information in compliance with HIPAA regulations and utilizing CRM, EHR/EMR, and remote collaboration platforms to streamline workflows and enhance the customer experience.

Recognized for strong communication, attention to detail, problem-solving abilities, and a proactive approach to delivering high-quality support. Committed to helping organizations improve customer satisfaction, optimize operations, and build lasting client relationships.

Core Competencies

Customer Service & Customer Success
Phone, Email & Live Chat Support
Healthcare Customer Support
Medical Virtual Assistance
Insurance Verification & Benefits Eligibility
Prior Authorization Processing
Appointment Scheduling & Calendar Management
Medical Dispatch Coordination
HIPAA Compliance
Lead Generation & Cold Calling
Conflict Resolution & Escalation Management
Data Entry & Documentation<8efe80624d780eba0c6493ec45140364>Email Management
Travel Planning & Coordination
Medical Transcription
Administrative Support
Business Operations Support

Industry Experience

Healthcare & Medical Services
Health Insurance
Home Health Care
Non-Emergency Medical Transportation (NEMT)
E-commerce & Retail Customer Support

CRM & Technical Skills

CRM Platforms

GoHighLevel (GHL)
Salesforce

Customer Support & Communication Tools

Zendesk
Freshdesk
RingCentral
Slack
Microsoft Teams

Healthcare Platforms

EHR/EMR Systems
Cover ---------- ds

Additional Tools

Shopify
Project Management Software
Microsoft Office Suite
Google Workspace

The success of your business is also my triumph. Together, we can make it happen!

Top Skills

Customer Support » Healthcare

Experience: 2 - 5 years

Customer Support » Insurance » Medical Insurance

Experience: Less than 6 months

Customer Support » Insurance » Prior Authorization

Experience: 6 months - 1 year

Other Skills

Office and Administration » Email Handling

Experience: 2 - 5 years

Office and Administration » Personal Assistant

Experience: 2 - 5 years

E-Commerce » Logistics Management » Dispatching

Experience: Less than 6 months

Marketing » Appointment Setting » Calendly

Experience: Less than 6 months

Basic Information

Age: 28

Gender: Female

Website: Sign Up with Pro Account to View

Address: Davao City, Davao Del Sur

Tests Taken: None

Government ID: Sign Up with Pro Account to View

“I have found someone who is smart, has a great work ethic and is easy to work with.”

Sara Brumfield

SEE MORE REAL RESULTS

“I was able to make a better decision...”

- Tatiana Davis

see more real results

BENCHMARKS

Loading Time: Base Classes	0.0008
Controller Execution Time ( Jobseekers / Info )	0.0394
Total Execution Time	0.0408

GET DATA

No GET data exists

MEMORY USAGE

1,641,688 bytes

POST DATA

No POST data exists

URI STRING

jobseekers/info/1875474

CLASS/METHOD

jobseekers/info

DATABASE: onlinejobs (Jobseekers:$db) QUERIES: 29 (0.0281 seconds) (Show)

0.0003	`SELECT * FROM exrates WHERE rate_name = 'USD-PHP'`
0.0019	SELECT * FROM `jobseekers` WHERE `jobseeker_id` = '1875474' LIMIT 1
0.0074	SELECT * FROM `jobseeker_meta` WHERE `jobseeker_id` = '1875474'
0.0015	SELECT `j`., `jj`. FROM `jobseekers` `j` INNER JOIN `jobseekers_jobdata` `jj` ON `j`.`jobseeker_id` = `jj`.`jobseeker_id` WHERE `j`.`jobseeker_id` = '1875474'
0.0002	SELECT * FROM `jobseekers_trust` WHERE `jobseeker_id` IS NULL
0.0005	SELECT * FROM `jobseekers` WHERE `jobseeker_id` = '1875474' AND `is_private` = 1
0.0014	`SELECT * FROM employment WHERE jobseeker_id = '1875474' AND hired > -1`
0.0009	`SELECT employers.contact_name, ec.employer_id, ec.jobseekers_id, ec.is_jobseeker_reply, ec.employer_date, ec.employer_comment, ec.lastmodified FROM employers LEFT JOIN employer_comment ec on employers.employer_id = ec.employer_id WHERE ec.jobseekers_id = '1875474' AND employers.deactivate = 0 ORDER BY employer_comment_id DESC`
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0.0002	`SELECT * FROM jobseekers_jobdata WHERE jobseeker_id = 1875474 LIMIT 1`
0.0013	`SELECT * FROM jobseekers_skills WHERE jobseeker_id = 1875474 LIMIT 1`
0.0007	`SELECT * FROM jobseekers j, jobseekers_jobdata jj,jobseekers_skills js WHERE j.jobseeker_id = '1875474' AND j.jobseeker_id = jj.jobseeker_id AND jj.jobseeker_id = js.jobseeker_id`
0.0003	`SELECT *, DATEDIFF('2026-08-31',rebill_date) duration_rebill FROM employers WHERE employer_id = ''`
0.0002	`SELECT * FROM employer_comment WHERE employer_id = ''`
0.0012	SELECT `facebook`, `manual_fb_score` FROM `jobseekers_trust` WHERE `jobseeker_id` = '1875474'
0.0039	SELECT * FROM `skills_categories` WHERE `is_approved` = 1 ORDER BY `name`
0.0030	SELECT `jsct`., `jsct`.`id` as `jsct_id`, `sct`. FROM `jobseekers_skills_categories` `jsct` LEFT JOIN `skills_categories` `sct` ON `sct`.`id` = `jsct`.`skill_category_id` WHERE `sct`.`is_approved` = 1 AND `jsct`.`jobseeker_id` = '1875474' ORDER BY `jsct`.`rate` DESC
0.0003	SELECT * FROM `jobseekers_trust` WHERE `jobseeker_id` = '1875474'
0.0002	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0003	SELECT * FROM `testimonial_videos` WHERE `placement` = 1 OR `placement` = 0 ORDER BY RAND()
0.0003	SELECT * FROM `testimonial_videos` WHERE `placement` = 2 OR `placement` = 0 ORDER BY RAND()
0.0003	`select * from teasers`
0.0002	SELECT * FROM `employers` WHERE `employer_id` IS NULL LIMIT 1
0.0002	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0002	SELECT * FROM `employers` WHERE `employer_id` IS NULL LIMIT 1
0.0002	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0002	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0003	`SELECT * FROM notes WHERE employer_id = '0'`

HTTP HEADERS (Show)

SESSION DATA (Show)

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last_page	https://v1.stage.onlinejobs.ph/jobseekers/info/1875474
csrf-token	918dc29b0f59899d8dbe1e8acaf710a5

CONFIG VARIABLES (Show)

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enable_profiler
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language	english
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enable_query_strings
controller_trigger	c
function_trigger	m
directory_trigger	d
allow_get_array	1
log_path
log_file_extension
log_file_permissions	420
log_date_format	Y-m-d H:i:s
error_views_path
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sess_expiration	2678400
sess_save_path
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sess_time_to_update	300
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cookie_prefix
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cookie_path	/
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global_xss_filtering	1
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csrf_token_name	csrf_test_name
csrf_cookie_name	csrf_cookie_name
csrf_expire	7200
csrf_regenerate	1
csrf_exclude_uris	Array ( )
compress_output
time_reference	local
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ojadmin	JpjZkQN5A8l@^L
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maintenance	Array ( [admin] => Array ( [verification] => ) [announcement_bar] => Array ( [show_slow_issue_message] => ) )
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honeypot	Array ( [name_field] => my_name [enabled] => 1 )

HTTP_ACCEPT	/
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
HTTP_CONNECTION	Upgrade
SERVER_PORT	80
SERVER_NAME	v1.stage.onlinejobs.ph
REMOTE_ADDR	127.0.0.1
SERVER_SOFTWARE	Apache/2.4.58 (Ubuntu)
HTTP_ACCEPT_LANGUAGE
SCRIPT_NAME	/index.php
REQUEST_METHOD	GET
HTTP_HOST
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HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_X_FORWARDED_FOR	216.73.216.49
HTTP_DNT

Athirah

Customer Service Specialist/Healthcare Medical VA/Dispatcher

Overview

Profile Description

Top Skills

Customer Support » Healthcare

Customer Support » Insurance » Medical Insurance

Customer Support » Insurance » Prior Authorization

Other Skills

Office and Administration » Email Handling

Office and Administration » Personal Assistant

E-Commerce » Logistics Management » Dispatching

Customer Support » Chat Support

Customer Support » Phone Support

Office and Administration » Data Entry

Customer Support » Customer Service

Office and Administration » Attention to Detail

Office and Administration » Administrative Support

Marketing » Appointment Setting » Calendly

Basic Information