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Google Reports Knowledge:
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+ Google My Business
+ Google Search Console
+ GA4
Need someone with Operational Excellence and Data Visualization Master? I GOT YOU!!!
[ CORE SKILLS & EXPERIENCE ]
*Data Visualization using Looker Studio, Google Sheets Trackers, API Web App Creation (Vibe Coding), Simple Automations, Data Entry, and Raw Data Cleaning, KPI Dashboards
*11+ Years in the Customer Service Industry
* 9+ Years of Leadership Experience (Operational Excellence, SOP Creation, Coaching)
--- HOW I CAN SUPPORT YOUR BUSINESS ---
[ CUSTOMER SERVICE ]
I'll be a vital strategic asset that optimizes customer lifetime value (CLV) across all scales. For small businesses, it acts as a competitive differentiator to build niche loyalty, while for large enterprises, it serves as a scalable retention mechanism to mitigate churn and protect global brand equity.
[ CRM EXPERTISE ]
Very much Customer Obsessed --- I basically eat the following CRMS for breakfast:
*SalesForce - Can also do Macro Templates Creation
*Zendesk - Can also do Macro Templates Creation
*Intercom
*Genesys
*GHL
*
*Service Now HelpDesk
*Balkan HelpDesk
*Clover POS
*Shopify Reports
*WhatNot Ecommerce Sales
I can easily adapt to any tool that offers the same functions as those mentioned above. Have handled customers via Chat,
[ INDUSTRIES SUPPORTED ]
1. Car Rental - Uber
2. Travel and Booking -
3. Amazon E-Commerce - Retail Customer Service
4. HealthCare - DEXCOM
5. Telephone Company - AT&T
6. Financial - SunTrust Bank
7. Shopify - Customer Service
[ OPERATIONS MANAGEMENT / LEADERSHIP ]
As your Operations Supervisor, I serve as the strategic bridge between your vision as a business owner and the daily execution of your Virtual Assistants. My role is to transition you from "Manager-in-Chief" to a true CEO by handling the technical and human complexities of your business.
[ THE VALUE I BRING TO YOUR OPERATIONS ]
++**SYSTEMATIZATION FOR SCALABILITY: I don't just manage people; I build systems. I transform your workflows into documented Standard Operating Procedures (SOPs), ensuring your business is resilient, repeatable, and ready to scale without your constant intervention.
++**WORKFLOW OPTIMIZATION & ROI: I audit VA tasks to identify inefficiencies. By integrating automation and API scripts, I eliminate manual bottlenecks, ensuring you get maximum output and higher ROI from every hour of labor you pay for.
++**RIGOROUS QUALITY ASSURANCE: I act as your first line of defense. Through KPI tracking and performance oversight, I ensure that every deliverable meets your standards before it ever reaches your desk.
++**REAL-TIME DATA VISIBILITY: Leveraging my expertise in Looker Studio, I provide you with a high-level view of your team’s productivity. You’ll move from guessing how things are going to seeing real-time, actionable business intelligence.
++**STRATEGIC BUFFER: I handle the day-to-day management, priority alignment, and communication. This protects your time, allowing you to focus on high-level growth while I ensure the engine room is running at peak efficiency.
[ TECHNICAL SAVVINESS ]
My technical skills are designed to drive operational efficiency and support data-driven decision-making. With my specific stack, I can help your team transition from slow, manual data entry to a system that provides automated, real-time insights.
++[ LOOKER STUDIO AND GOOGLE SHEETS ]
+++ I specialize in building end-to-end data pipelines using Google Sheets and Looker Studio. I transform raw, messy operational data into high-level Business Analytics dashboards, allowing leadership to move beyond rows of text to real-time trends, KPIs, and actionable insights.
++[ API SCRIPTS WEB APP CREATION (VIBE CODING) ]
+++ By mastering "Vibe Coding," I’ve turned software development into a core strategic advantage. By architecting a bespoke CMS, I’ve neutralized high-cost SaaS subscriptions and reclaimed total data sovereignty. This custom solution eliminates bloat, allowing me to deploy a lean interface tailored to my unique DNA—scaling at the pace of my ambition without the friction of third-party limitations.
++[ DATA ENTRY / CLEANING ]
+++ I ensure business integrity through high-fidelity data entry and cleaning. By eliminating "garbage in, garbage out," I transform raw noise into a strategic asset. My precision prevents costly rework for small firms and provides the standardized architecture large enterprises need for AI-driven analytics. I don't just organize data; I guarantee the accuracy required for scalable growth.
Check my portfolio for samples.
Experience: 2 - 5 years
Experience: 5 - 10 years
Experience Leader
Experience: 2 - 5 years
Experience: 5 - 10 years
Experience: 5 - 10 years
Experience: 1 - 2 years
Experience: 2 - 5 years
Experience: 6 months - 1 year
Experience: Less than 6 months
Experience: Less than 6 months
Experience: 2 - 5 years
Experience: 2 - 5 years
Experience: Less than 6 months
“There are just so many skills that the Filipino market has that they bring to the table. It's been amazing.”
Samori Coles
SEE MORE REAL RESULTS“They're not only loyal and hardworking, they're super detail oriented!”
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