Ma.

Customer/ Technical Support Supervisor

mark as hired

Overview

Looking for full-time work (8 hours/day)

at $5.04/hour ($960.00/month)

Bachelors degree

Last Active

July 30th, 2024 (641 days ago)

Member Since

November 23rd, 2014

Profile Description

I am a professional with over 10 years of dedicated experience in delivering exceptional customer service across various channels including calls, chats, emails, and conducting tutorials. Proven track record of resolving complex issues efficiently while maintaining a positive customer experience. Possesses a deep understanding of service sector nuances, enabling insightful problem-solving and proactive service delivery.

**Key Skills and Competencies:**
- **Multichannel Expertise:** Proficient in handling diverse customer inquiries through phone calls, live chats, and emails, ensuring prompt and accurate resolutions.  - **Technical Proficiency:** Skilled in utilizing CRM systems, ticketing platforms, and knowledge bases to streamline customer interactions and maintain comprehensive records.  - **Educational Support:** Experienced in conducting tutorials and guiding customers through product features, troubleshooting steps, and best practices to enhance user proficiency.  - **Problem Resolution:** Known for effectively addressing customer concerns, identifying root causes, and implementing lasting solutions to improve overall satisfaction rates.  - **Communication and Interpersonal Skills:** Exceptional verbal and written communication abilities with a strong emphasis on clarity, empathy, and professionalism in all interactions.
**Professional Accomplishments:**
- Successfully reduced average call handling time by 20% through implementation of efficient communication strategies.  - Recognized for consistently achieving customer satisfaction ratings above 90% through proactive service delivery and personalized support.  - Conducted multiple tutorials resulting in improved customer retention and increased product adoption rates.
**Personal Attributes:**
- Patient and empathetic listener committed to understanding customer needs and providing tailored solutions.  - Detail-oriented with a strong focus on accuracy and quality in all customer interactions.  - Proven ability to work effectively both independently and as part of a collaborative team environment.

Other Skills

Marketing » CRM » Insightly

Experience: 1 - 2 years

Marketing » CRM » Zendesk

Experience: 2 - 5 years

Marketing » Email Marketing

Experience: 5 - 10 years

Customer Support » Email Support

Experience: 5 - 10 years

Accounting » Quickbooks

Experience: 5 - 10 years

This software is commonly linked to the time tracking software I worked with, allowing me to gain knowledge of the system.

Basic Information

Age: 34

Gender: Female

Website: Sign Up with Pro Account to View

Address: Taguig, METRO MANILA

Tests Taken: IQ
Score: 98: English
C2(Advanced/Mastery)

Government ID: Sign Up with Pro Account to View

“Some...have been around for about 2 years with us now!”

Spencer Carlson

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“I started getting some peace of mind and some traction!”

- Aaron Hall

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BENCHMARKS

Loading Time: Base Classes	0.0009
Controller Execution Time ( Jobseekers / Info )	0.0355
Total Execution Time	0.0370

GET DATA

No GET data exists

MEMORY USAGE

1,614,904 bytes

POST DATA

No POST data exists

URI STRING

jobseekers/info/174289

CLASS/METHOD

jobseekers/info

DATABASE: onlinejobs (Jobseekers:$db) QUERIES: 29 (0.0213 seconds) (Show)

0.0004	`SELECT * FROM exrates WHERE rate_name = 'USD-PHP'`
0.0017	SELECT * FROM `jobseekers` WHERE `jobseeker_id` = '174289' LIMIT 1
0.0049	SELECT * FROM `jobseeker_meta` WHERE `jobseeker_id` = '174289'
0.0010	SELECT `j`., `jj`. FROM `jobseekers` `j` INNER JOIN `jobseekers_jobdata` `jj` ON `j`.`jobseeker_id` = `jj`.`jobseeker_id` WHERE `j`.`jobseeker_id` = '174289'
0.0002	SELECT * FROM `jobseekers_trust` WHERE `jobseeker_id` IS NULL
0.0003	SELECT * FROM `jobseekers` WHERE `jobseeker_id` = '174289' AND `is_private` = 1
0.0007	`SELECT * FROM employment WHERE jobseeker_id = '174289' AND hired > -1`
0.0007	`SELECT employers.contact_name, ec.employer_id, ec.jobseekers_id, ec.is_jobseeker_reply, ec.employer_date, ec.employer_comment, ec.lastmodified FROM employers LEFT JOIN employer_comment ec on employers.employer_id = ec.employer_id WHERE ec.jobseekers_id = '174289' AND employers.deactivate = 0 ORDER BY employer_comment_id DESC`
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0.0003	`SELECT * FROM jobseekers_jobdata WHERE jobseeker_id = 174289 LIMIT 1`
0.0014	`SELECT * FROM jobseekers_skills WHERE jobseeker_id = 174289 LIMIT 1`
0.0006	`SELECT * FROM jobseekers j, jobseekers_jobdata jj,jobseekers_skills js WHERE j.jobseeker_id = '174289' AND j.jobseeker_id = jj.jobseeker_id AND jj.jobseeker_id = js.jobseeker_id`
0.0003	`SELECT *, DATEDIFF('2026-05-02',rebill_date) duration_rebill FROM employers WHERE employer_id = '0'`
0.0002	`SELECT * FROM employer_comment WHERE employer_id = ''`
0.0012	SELECT `facebook`, `manual_fb_score` FROM `jobseekers_trust` WHERE `jobseeker_id` = '174289'
0.0025	SELECT * FROM `skills_categories` WHERE `is_approved` = 1 ORDER BY `name`
0.0016	SELECT `jsct`., `jsct`.`id` as `jsct_id`, `sct`. FROM `jobseekers_skills_categories` `jsct` LEFT JOIN `skills_categories` `sct` ON `sct`.`id` = `jsct`.`skill_category_id` WHERE `sct`.`is_approved` = 1 AND `jsct`.`jobseeker_id` = '174289' ORDER BY `jsct`.`rate` DESC
0.0003	SELECT * FROM `jobseekers_trust` WHERE `jobseeker_id` = '174289'
0.0002	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0003	SELECT * FROM `testimonial_videos` WHERE `placement` = 1 OR `placement` = 0 ORDER BY RAND()
0.0002	SELECT * FROM `testimonial_videos` WHERE `placement` = 2 OR `placement` = 0 ORDER BY RAND()
0.0002	`select * from teasers`
0.0002	SELECT * FROM `employers` WHERE `employer_id` IS NULL LIMIT 1
0.0002	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0002	SELECT * FROM `employers` WHERE `employer_id` IS NULL LIMIT 1
0.0002	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0002	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0002	`SELECT * FROM notes WHERE employer_id = '0'`

HTTP HEADERS (Show)

SESSION DATA (Show)

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CONFIG VARIABLES (Show)

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honeypot	Array ( [name_field] => my_name [enabled] => 1 )

HTTP_ACCEPT	/
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
HTTP_CONNECTION	Upgrade
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SERVER_NAME	v1.stage.onlinejobs.ph
REMOTE_ADDR	127.0.0.1
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HTTP_ACCEPT_LANGUAGE
SCRIPT_NAME	/index.php
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REMOTE_HOST
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SERVER_PROTOCOL	HTTP/1.1
QUERY_STRING
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_X_FORWARDED_FOR	216.73.217.75
HTTP_DNT

Ma.

Customer/ Technical Support Supervisor

Overview

Profile Description

Top Skills

Customer Support » Chat Support

Customer Support » Technical Support

Customer Support » Phone Support

Other Skills

Marketing » CRM » Insightly

Marketing » CRM » Zendesk

Marketing » Email Marketing

Customer Support » Email Support

Accounting » Quickbooks

Basic Information