Results-driven Sales Professional and Customer Sales Specialist with 4+ years of BPO experience supporting U.S.-based B2B accounts, managing customer relationships, handling sales and account inquiries, and maintaining accurate CRM records. Proven track record of exceeding monthly sales targets by 20% consistently for one year, resolving complex customer and billing concerns with a 95% first-contact resolution rate, and supporting customer retention through effective after-sales service.
Experienced in;
- Lead generation,
- Appointment setting
- Prospect qualification
- Sales support
- Account management
- CRM documentation
- Negotiation
- Customer relationship management
Highly organized, self-motivated, detail-oriented, and comfortable working independently in fast-paced, performance-driven environments and U.S. night-shift schedules.
Experience: 5 - 10 years
In my role at Cityglobal Realty & Development, I was responsible for booking appointments for real estate agents and managing social media accounts. I designed visual content to showcase listings and drafted monthly newsletters to engage prospective buyers. My efforts contributed to a stronger online presence and improved client communication.
Experience: 2 - 5 years
Managed end-to-end support for U.S.-based B2B accounts, including account updates, order requests, and billing setups in Salesforce CRM. Resolved complex billing and invoice discrepancies on first contact, achieving a 95% resolution rate. Provided post-transaction confirmations and after-sales service, contributing to a 20% reduction in account complaints within six months.
Experience: 2 - 5 years
Experience: 2 - 5 years
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