Franzel

HIRE ME! Expert Customer Service Rep | Virtual Assistant

Verified

mark as hired

Overview

Looking for full-time work (8 hours/day)

at $4.81/hour ($912.00/month)

Vocational College

Last Active

July 31st, 2025 (288 days ago)

Member Since

October 21st, 2020

Profile Description

Need a pro in customer support? Look no further! :)

With 5 years of experience in Call, Email, and Chat Support + 5 years of face-to-face customer service, I’ve got the skills to handle it all.

High-speed Internet? Check!
Cost-effective & tech-savvy? You bet!

**Here’s what I bring to the table:
Customer Service Skills
- Strong communication and interpersonal skills
- Empathy and active listening
- Conflict resolution and problem-solving

Technical Proficiency
- Experience with tools like Zendesk, Gorgias, Gladly, AC3, Shopify, Commslayer, and ShipStation
- Knowledge of ticketing systems and live chat software
- Proficient in email and phone communication systems

Soft Skills
- Adaptability and resilience in fast-paced environments
- Time management and organizational skills
- Attention to detail and accuracy

Performance Metrics
- Consistently meeting or exceeding performance targets
- Proven ability to handle high volumes of customer inquiries

** Experience Highlights
Customer Interaction
- Resolved customer inquiries through multiple ch ---------- els (email, chat, phone)
- Maintained high customer satisfaction ratings
- Transformed customer complaints into positive outcomes

E-Commerce Expertise
- Handled international e-commerce accounts
- Familiarity with order processing, refunds, and exchanges

Teamwork and Leadership
- Collaborated with cross-functional teams to enhance customer support
- Promoted to roles of higher responsibility

I’m always looking to improve, implementing feedback and smart solutions like customer surveys to boost satisfaction rates and streamline support.

Looking for someone who can bring expertise, great energy, and a track record of success to your customer support team? Let’s connect!

Top Skills

Customer Support » Email Support

Experience: 5 - 10 years

I’m a customer support pro with extensive experience in email-based customer interactions. Over the years, I’ve honed my ability to deliver clear, friendly, and efficient responses that leave customers feeling heard and valued. I specialize in resolving inquiries, troubleshooting issues, and providing personalized solutions, all while maintaining a professional and approachable tone. I’ve supported international e-commerce accounts using platforms like Zendesk, Gladly, Gorgias, and Shopify, managing high volumes of tickets in fast-paced environments. My knack for organization and attention to detail ensures no customer concern slips through the cracks. Whether handling refunds, exchanges, or order tracking, I aim to exceed expectations and turn challenges into opportunities for customer delight.

Customer Support » Chat Support

Experience: 5 - 10 years

My specialty? Chat support that combines speed, empathy, and problem-solving to keep customers happy and loyal. I’ve worked with tools like Zendesk, Shopify, Gorgias, and Gladly, handling everything from daily order concerns to transforming high-stress situations into positive experiences. Whether I’m troubleshooting issues, answering queries, or simply making someone’s day brighter, I’m all about building trust and ensuring smooth, satisfying customer journeys. With a knack for adapting to fast-paced environments and exceeding performance metrics, I’m ready to bring my A-game to a team that values collaboration, growth, and excellent service.

Customer Support » Ecommerce

Experience: 5 - 10 years

I’m a customer support pro with years of experience delivering top-notch service in fast-paced e-commerce and retail environments. I specialize in resolving customer concerns, boosting satisfaction, and turning challenges into opportunities for growth. Whether it's via email, live chat, or phone, I’m all about providing empathetic, efficient, and solutions-driven support. With expertise in tools like Zendesk, Gorgias, Gladly, Shopify, and ShipStation, I thrive in dynamic settings and love tackling complex customer needs. My strengths? Communication, problem-solving, and adaptability, perfect for creating seamless, positive experiences for both customers and teams.

Other Skills

Customer Support » Phone Support

Experience: 5 - 10 years

I’ve honed my ability to communicate clearly, empathize with customers, and find quick solutions. In my previous roles at companies like Amazon and Alorica, I thrived in fast-paced environments, efficiently managing high volumes of calls while maintaining stellar client satisfaction. I’m all about turning challenges into opportunities and delivering service that makes customers smile. Whether it’s solving order issues, providing product information, or just offering a listening ear, I’m here to make every interaction seamless and enjoyable.

Customer Support » Ecommerce » Shopify

Experience: 5 - 10 years

I’ve gained hands-on experience handling Shopify orders, tracking shipments, processing returns, and troubleshooting product issues. I’m proficient in using Shopify’s admin tools to manage customer accounts, review order statuses, and update inventory information. My approach is to always deliver exceptional service with a personal touch, ensuring customers feel heard and valued. I bring a keen eye for detail, problem-solving skills, and a deep understanding of the importance of customer satisfaction in driving brand loyalty. My goal is to create an effortless shopping experience for customers while contributing to the team’s success and growth. If you’re looking for someone with a positive attitude, strong communication skills, and a passion for delivering top-tier customer support.

Customer Support » Customer Service » Gorgias

Experience: 5 - 10 years

E-Commerce » Shipstation

Experience: 5 - 10 years

I thrive in the fast-paced world of online retail, using ShipStation to streamline operations and delight customers with lightning-fast deliveries. From managing order statuses to resolving shipping hiccups, I've got it covered with a blend of tech-savviness and customer-first mentality. What sets me apart? My knack for clear communication, problem-solving finesse, and a commitment to delivering top-tier service that keeps customers coming back. Let's team up to elevate the customer experience and drive growth in your e-commerce venture!

Marketing » CRM » Zendesk

Experience: 5 - 10 years

Customer Support » Ecommerce » Amazon

Experience: 5 - 10 years

Customer Support » Healthcare

Experience: 5 - 10 years

Office and Administration » Email Management

Experience: 5 - 10 years

I specialize in email management, mastering tools like Zendesk, Gladly, Gorgias, and Shopify to organize, prioritize, and resolve customer concerns efficiently. Whether it’s answering queries, processing returns, or troubleshooting issues, I ensure every email gets a personalized and professional touch. My goal? To turn customer interactions into memorable experiences while maintaining a friendly, approachable vibe. Adaptable, detail-oriented, and a quick learner, I thrive on tackling challenges and contributing to a collaborative team.

Basic Information

Age: 32

Gender: Female

Website: Sign Up with Pro Account to View

Address: Caloocan, Metro Manila

Tests Taken: IQ
Score: 135: DISC
Dominance: 18%
Influence: 39%
Steadiness: 37%
Compliance: 5%: English
C1(Advanced)

Government ID: Sign Up with Pro Account to View

“My virtual assistant literally changed my life.”

Cody Russell

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“They are wonderful highly skilled people”

- Shepard Humphries

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BENCHMARKS

Loading Time: Base Classes	0.0009
Controller Execution Time ( Jobseekers / Info )	0.0336
Total Execution Time	0.0351

GET DATA

No GET data exists

MEMORY USAGE

1,665,168 bytes

POST DATA

No POST data exists

URI STRING

jobseekers/info/1384939

CLASS/METHOD

jobseekers/info

DATABASE: onlinejobs (Jobseekers:$db) QUERIES: 29 (0.0221 seconds) (Show)

0.0003	`SELECT * FROM exrates WHERE rate_name = 'USD-PHP'`
0.0015	SELECT * FROM `jobseekers` WHERE `jobseeker_id` = '1384939' LIMIT 1
0.0049	SELECT * FROM `jobseeker_meta` WHERE `jobseeker_id` = '1384939'
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0.0003	SELECT * FROM `jobseekers` WHERE `jobseeker_id` = '1384939' AND `is_private` = 1
0.0007	`SELECT * FROM employment WHERE jobseeker_id = '1384939' AND hired > -1`
0.0008	SELECT `employers`.`contact_name`, `employer_comment`.`employer_comment_id`, `employer_comment`.`employer_id`, `employer_comment`.`jobseekers_id`, `employer_comment`.`employer_date`, `employer_comment`.`employer_comment`, `employer_comment`.`lastmodified`, `employer_comment`.`comment_status` FROM `employers` LEFT JOIN `employer_comment` ON `employer_comment`.`employer_id` = `employers`.`employer_id` WHERE `employer_comment`.`jobseekers_id` = '1384939' AND `employers`.`deactivate` = 0 AND `employer_comment`.`comment_status` = 'ACTIVE' ORDER BY `employer_comment_id` DESC
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0.0007	`SELECT * FROM jobseekers j, jobseekers_jobdata jj,jobseekers_skills js WHERE j.jobseeker_id = '1384939' AND j.jobseeker_id = jj.jobseeker_id AND jj.jobseeker_id = js.jobseeker_id`
0.0003	`SELECT *, DATEDIFF('2026-05-15', rebill_date) AS duration_rebill FROM employers WHERE employer_id = '0'`
0.0002	`SELECT * FROM employer_comment WHERE employer_id = ''`
0.0006	SELECT `facebook`, `manual_fb_score` FROM `jobseekers_trust` WHERE `jobseeker_id` = '1384939'
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0.0008	SELECT * FROM `jobseekers_trust` WHERE `jobseeker_id` = '1384939'
0.0003	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0003	SELECT * FROM `testimonial_videos` WHERE `placement` = 1 OR `placement` = 0 ORDER BY RAND()
0.0003	SELECT * FROM `testimonial_videos` WHERE `placement` = 2 OR `placement` = 0 ORDER BY RAND()
0.0002	`select * from teasers`
0.0002	SELECT * FROM `employers` WHERE `employer_id` IS NULL LIMIT 1
0.0002	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0003	SELECT * FROM `employers` WHERE `employer_id` IS NULL LIMIT 1
0.0002	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0002	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0002	`SELECT * FROM notes WHERE employer_id = '0'`

HTTP HEADERS (Show)

SESSION DATA (Show)

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last_page	https://v1.stage.onlinejobs.ph/jobseekers/info/1384939
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