Jessa

Skilled Virtual Assistant (Phone & Email Support Specialist)

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Overview

Looking for full-time work (10 hours/day)

at $7.71/hour ($1,828.00/month)

College Level

Last Active

January 23rd, 2026 (112 days ago)

Member Since

July 27th, 2020

Profile Description

I am a Customer Service Team Management professional, General Virtual Assistant, and E-commerce Virtual Assistant with over a decade of experience supporting customer-facing and operational roles. My mission is to deliver efficient, empathetic, and reliable support that strengthens customer trust and improves business performance. My vision is to be a long-term partner to growing businesses by building organized systems, empowered teams, and positive customer experiences. My goal is to continuously add value by streamlining workflows, enhancing communication, and helping clients focus on growth while I manage the day-to-day operations that keep their business running smoothly.

Top Skills

Marketing » CRM » Zendesk

Experience: 2 - 5 years

I manage and optimize customer relationships using Zendesk CRM to ensure seamless communication and support. I track, categorize, and resolve customer tickets efficiently to maintain high satisfaction levels, while analyzing customer data and feedback to inform marketing campaigns and retention strategies.

Customer Support » Phone Support » English Speaking

Experience: 10+ years

I provide high-quality customer support over the phone in English, assisting clients with inquiries, order processing, cancellations, returns, and refunds. I ensure accurate and timely resolution of issues while maintaining detailed records of customer interactions.

Website Builder » Wordpress » Woocommerce

Experience: 2 - 5 years

I manage WooCommerce e-commerce operations, including creating one-time orders and managing subscriptions. I handle order and subscription cancellations, process refunds, place subscriptions on hold, adjust due dates, and process renewals. Additionally, I update customer subscription orders and quantities, as well as maintain accurate customer account information. By efficiently managing these tasks, I ensure seamless order fulfillment, accurate subscription management, and a positive customer experience.

Other Skills

E-Commerce » Ebay » Customer Support

Experience: Less than 6 months

I provide customer support for eBay buyers and sellers, assisting with inquiries, order issues, returns, refunds, and account management. I monitor and resolve disputes, ensure accurate transaction records, and maintain clear communication to enhance customer satisfaction. By handling issues efficiently and professionally, I help foster trust, smooth transactions, and a positive experience for both buyers and sellers on the platform.

Project Management » Asana

Experience: Less than 6 months

I manage projects and team workflows using Asana, ensuring tasks are organized, deadlines are met, and team collaboration is efficient. I create and assign tasks, monitor progress, track project timelines, and provide updates. By streamlining project management processes and maintaining clear communication, I help ensure projects are completed on time, objectives are achieved, and team productivity is maximized.

Customer Support » Email Support

Experience: 5 - 10 years

I provide customer support through email, assisting clients with inquiries, order updates, refunds, cancellations, and account management. I ensure that every response is clear, professional, and timely while maintaining accurate records of all communications. By handling concerns efficiently and providing personalized solutions, I contribute to high customer satisfaction and strengthen long-term customer relationships.

E-Commerce » Shipstation

Experience: 5 - 10 years

I handle basic order management tasks in ShipStation, including updating customer addresses, using tags to support order fulfillment, and verifying on-hold orders for accuracy before processing. I also create and manage return labels to ensure smooth reverse logistics. By maintaining accuracy and efficiency in these processes, I help streamline order fulfillment, reduce errors, and support a positive customer experience.

E-Commerce » Product Research

Experience: 1 - 2 years

Customer Support » Technical Support

Experience: Less than 6 months

I provide technical support to customers, assisting them with troubleshooting product issues, system errors, and account-related concerns. I guide users step by step to resolve problems, escalate complex cases when needed, and document all interactions for accuracy. By combining technical knowledge with clear communication, I ensure that customers receive effective solutions, minimize downtime, and gain confidence in using the product or service.

Design » Graphic Design » Canva

Experience: 1 - 2 years

I create basic graphic designs using Canva to support branding, marketing, and customer engagement. I design simple yet effective visuals such as social media posts, presentations, and promotional materials, ensuring they align with brand guidelines. By leveraging Canva’s tools and templates, I produce clear, visually appealing designs that enhance communication and strengthen brand presence.

Office and Administration » AI Tools » ChatGPT

Experience: 2 - 5 years

I use AI tools such as ChatGPT to draft and refine professional email responses. I create effective prompts that generate clear, personalized, and natural-sounding replies, avoiding robotic or repetitive language. By leveraging AI assistance, I streamline communication, save time on repetitive tasks, and ensure that customer and client interactions remain professional, empathetic, and engaging.

Project Management » Notion

Experience: 1 - 2 years

I use Notion for basic project management tasks, including organizing workflows, tracking tasks, and maintaining simple databases for team collaboration.

Office and Administration » Debt Collection

Experience: 1 - 2 years

I handle debt collection for student loans, focusing on accounts that are past due. I reach out to borrowers, provide guidance on repayment options, and assist them in bringing their accounts current. By maintaining professionalism and empathy, I help customers manage their obligations while supporting the company in reducing delinquency rates and improving overall account recovery.

Advertising » Facebook Ads

Experience: Less than 6 months

Basic Information

Age: 36

Gender: Female

Website: Sign Up with Pro Account to View

Address: Baguio City, Benguet

Tests Taken: IQ
Score: 132: DISC
Dominance: 25
Influence: 27
Steadiness: 19
Compliance: 29: English
C2(Advanced/Mastery)

Government ID: Sign Up with Pro Account to View

“I have one of the best VAs I've had in a long time...she's been amazing”

Davonna Willis

SEE MORE REAL RESULTS

“He's been absolutely superb!”

- Ed Currer

see more real results

BENCHMARKS

Loading Time: Base Classes	0.0008
Controller Execution Time ( Jobseekers / Info )	0.0315
Total Execution Time	0.0330

GET DATA

No GET data exists

MEMORY USAGE

1,653,144 bytes

POST DATA

No POST data exists

URI STRING

jobseekers/info/1268146

CLASS/METHOD

jobseekers/info

DATABASE: onlinejobs (Jobseekers:$db) QUERIES: 29 (0.0192 seconds) (Show)

0.0003	`SELECT * FROM exrates WHERE rate_name = 'USD-PHP'`
0.0015	SELECT * FROM `jobseekers` WHERE `jobseeker_id` = '1268146' LIMIT 1
0.0047	SELECT * FROM `jobseeker_meta` WHERE `jobseeker_id` = '1268146'
0.0009	SELECT `j`., `jj`. FROM `jobseekers` `j` INNER JOIN `jobseekers_jobdata` `jj` ON `j`.`jobseeker_id` = `jj`.`jobseeker_id` WHERE `j`.`jobseeker_id` = '1268146'
0.0002	SELECT * FROM `jobseekers_trust` WHERE `jobseeker_id` IS NULL
0.0003	SELECT * FROM `jobseekers` WHERE `jobseeker_id` = '1268146' AND `is_private` = 1
0.0002	`SELECT * FROM employment WHERE jobseeker_id = '1268146' AND hired > -1`
0.0003	SELECT `employers`.`contact_name`, `employer_comment`.`employer_comment_id`, `employer_comment`.`employer_id`, `employer_comment`.`jobseekers_id`, `employer_comment`.`employer_date`, `employer_comment`.`employer_comment`, `employer_comment`.`lastmodified`, `employer_comment`.`comment_status` FROM `employers` LEFT JOIN `employer_comment` ON `employer_comment`.`employer_id` = `employers`.`employer_id` WHERE `employer_comment`.`jobseekers_id` = '1268146' AND `employers`.`deactivate` = 0 AND `employer_comment`.`comment_status` = 'ACTIVE' ORDER BY `employer_comment_id` DESC
0.0002	`SELECT * FROM skill_categories ORDER BY cat_order ASC`
0.0004	`SELECT * FROM skill_subcategories ORDER BY subcategory ASC`
0.0002	`SELECT * FROM jobseekers_jobdata WHERE jobseeker_id = 1268146 LIMIT 1`
0.0009	`SELECT * FROM jobseekers_skills WHERE jobseeker_id = 1268146 LIMIT 1`
0.0005	`SELECT * FROM jobseekers j, jobseekers_jobdata jj,jobseekers_skills js WHERE j.jobseeker_id = '1268146' AND j.jobseeker_id = jj.jobseeker_id AND jj.jobseeker_id = js.jobseeker_id`
0.0003	`SELECT *, DATEDIFF('2026-05-15', rebill_date) AS duration_rebill FROM employers WHERE employer_id = '0'`
0.0002	`SELECT * FROM employer_comment WHERE employer_id = ''`
0.0007	SELECT `facebook`, `manual_fb_score` FROM `jobseekers_trust` WHERE `jobseeker_id` = '1268146'
0.0025	SELECT * FROM `skills_categories` WHERE `is_approved` = 1 ORDER BY `name`
0.0022	SELECT `jsct`., `jsct`.`id` as `jsct_id`, `sct`. FROM `jobseekers_skills_categories` `jsct` LEFT JOIN `skills_categories` `sct` ON `sct`.`id` = `jsct`.`skill_category_id` WHERE `sct`.`is_approved` = 1 AND `jsct`.`jobseeker_id` = '1268146' ORDER BY `jsct`.`rate` DESC
0.0003	SELECT * FROM `jobseekers_trust` WHERE `jobseeker_id` = '1268146'
0.0002	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0003	SELECT * FROM `testimonial_videos` WHERE `placement` = 1 OR `placement` = 0 ORDER BY RAND()
0.0003	SELECT * FROM `testimonial_videos` WHERE `placement` = 2 OR `placement` = 0 ORDER BY RAND()
0.0002	`select * from teasers`
0.0003	SELECT * FROM `employers` WHERE `employer_id` IS NULL LIMIT 1
0.0002	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0002	SELECT * FROM `employers` WHERE `employer_id` IS NULL LIMIT 1
0.0002	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0002	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0002	`SELECT * FROM notes WHERE employer_id = '0'`

HTTP HEADERS (Show)

SESSION DATA (Show)

__ci_last_regenerate	1778837508
last_page	https://v1.stage.onlinejobs.ph/jobseekers/info/1268146
csrf-token	bbd93471b62486f29b0a22a26d41ed9c

CONFIG VARIABLES (Show)

base_url	https://v1.stage.onlinejobs.ph
log_threshold	2
enable_profiler
index_page
uri_protocol	PATH_INFO
url_suffix
language	english
charset	UTF-8
enable_hooks	1
subclass_prefix	MY_
composer_autoload	vendor/autoload.php
permitted_uri_chars	a-z 0-9~%.:_\=\-\+\@?\&
enable_query_strings
controller_trigger	c
function_trigger	m
directory_trigger	d
allow_get_array	1
log_path
log_file_extension
log_file_permissions	420
log_date_format	Y-m-d H:i:s
error_views_path
cache_path
cache_query_string
encryption_key	OdBUArjiWg9I7u7bvAwQ7Fu35VB1kzga
sess_driver	files
sess_cookie_name	ci_session
sess_expiration	2678400
sess_save_path
sess_match_ip
sess_time_to_update	300
sess_regenerate_destroy
cookie_prefix
cookie_domain
cookie_path	/
cookie_secure
cookie_httponly
standardize_newlines
global_xss_filtering	1
csrf_protection
csrf_token_name	csrf_test_name
csrf_cookie_name	csrf_cookie_name
csrf_expire	7200
csrf_regenerate	1
csrf_exclude_uris	Array ( )
compress_output
time_reference	local
rewrite_short_tags
proxy_ips
ojadmin	JpjZkQN5A8l@^L
salt	+UFjSAT49tPZLtmU2CIG2FYN7pRhgsWyLHgSyQa6k3I=
queue_enabled
twilio	Array ( [sid] => AC00c0594045c6eef9407e8fff01f3d467 [token] => f0bfc0b73444a077894a43f5f75e6d41 [length] => 6 [from] => +639221200200 [code_expiry_seconds] => 14400 )
maintenance	Array ( [admin] => Array ( [verification] => ) [announcement_bar] => Array ( [show_slow_issue_message] => ) )
trustpilot	Array ( [to_email] => onlinejobs.ph+3d844ebf71@invite.trustpilot.com )
services	Array ( [google_tag_manager] => Array ( [id] => GTM-T5CQMS6P ) [chatgpt] => Array ( [secret] => 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 ) [claude] => Array ( [secret] => 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 ) )
v2_url	https://v2.stage.app.onlinejobs.ph
v2	Array ( [enabled] => 1 [url] => https://v2.onlinejobs.ph [api_url] => https://api.onlinejobs.ph [cookie_domain] => .onlinejobs.ph [paths] => Array ( [myaccount] => 1 ) )
replacemyself_secret_key	Kk1WpgTMkc4wBQOqC5rqCssdLhACKrsJeTtO1ywUkT4=
app	Array ( [app] => Array ( [command] => Array ( [map] => Array ( [OnlineJobs\Mailer\Command\SendEmailCommand] => OnlineJobs\Mailer\Handler\SendEmailHandler [OnlineJobs\Mail\Command\SendEmailCommand] => OnlineJobs\Mail\Handler\SendEmailHandler [OnlineJobs\Mail\Command\QueueEmailPendingCommand] => OnlineJobs\Mail\Handler\QueueEmailPendingHandler [OnlineJobs\Mail\Command\QueueJobEmailPendingCommand] => OnlineJobs\Mail\Handler\QueueJobEmailPendingHandler [OnlineJobs\Mail\Command\QueueUnapprovedEmailCommand] => OnlineJobs\Mail\Handler\QueueUnapprovedEmailHandler [OnlineJobs\Mail\Command\ProcessEmailQueueCommand] => OnlineJobs\Mail\Handler\ProcessEmailQueueHandler [OnlineJobs\Mail\Command\PutJobseekerEmailOnHoldCommand] => OnlineJobs\Mail\Handler\PutJobseekerEmailOnHoldHandler [OnlineJobs\Purchase\Command\RealEstateVaCourseCommand] => OnlineJobs\Purchase\Handler\RealEstateVaCourseHandler [OnlineJobs\Test\Command\HelloCommand] => OnlineJobs\Test\Handler\HelloHandler ) [middleware] => Array ( ) ) [providers] => Array ( [0] => OnlineJobs\Bus\BusServiceProvider [1] => OnlineJobs\Database\DbServiceProvider [2] => OnlineJobs\Mailer\MailerServiceProvider [3] => OnlineJobs\Support\SupportServiceProvider [4] => OnlineJobs\Employer\ServiceProvider [5] => OnlineJobs\Jobseeker\ServiceProvider [6] => OnlineJobs\Mail\ServiceProvider [7] => OnlineJobs\Postal\ServiceProvider [8] => OnlineJobs\Queue\ServiceProvider [9] => OnlineJobs\Courier\ServiceProvider [10] => OnlineJobs\Job\ServiceProvider [11] => OnlineJobs\Purchase\ServiceProvider ) ) )
meta	Array ( [facebook] => Array ( [input] => 1 [connect] => 2 [timezone] => 3 [url] => 30 [id] => 31 [photo] => 32 [name] => 33 [email] => 34 [review] => 35 ) [trust] => Array ( [government_id] => 4 [utility_bill] => 5 [selfie_photo] => 6 [profile_picture] => 7 [phone_number] => 8 [facebook] => 9 ) [verify] => Array ( [profile_picture] => 10 [government_id] => 11 [selfie_photo] => 12 [utility_bill] => 13 [address] => 14 [name] => 15 [reviewed] => 16 [government_group] => 28 [address_group] => 29 [mobile] => 38 ) [address] => Array ( [complete] => 17 [room_unit_no] => 20 [house_no] => 21 [street] => 22 [subdivision] => 23 [barangay] => 24 [city] => 25 [province] => 26 [postcode] => 27 ) [reviewed] => Array ( [similar_names] => 1 ) [name] => 18 [phone] => 19 [sms_verification_code] => 36 [resend_verification_code] => 37 [address_read] => 39 [first_name] => 100 [middle_name] => 101 [last_name] => 102 [edit] => Array ( [government_id_group] => 40 [address_group] => 41 [mobile_group] => 42 ) [salary_re_entry] => 103 [id_proof_recalibrate] => 104 [email] => 44 [mobile_verification_type] => 45 )
honeypot	Array ( [name_field] => my_name [enabled] => 1 )

HTTP_ACCEPT	/
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
HTTP_CONNECTION	Upgrade
SERVER_PORT	80
SERVER_NAME	v1.stage.onlinejobs.ph
REMOTE_ADDR	127.0.0.1
SERVER_SOFTWARE	Apache/2.4.58 (Ubuntu)
HTTP_ACCEPT_LANGUAGE
SCRIPT_NAME	/index.php
REQUEST_METHOD	GET
HTTP_HOST
REMOTE_HOST
CONTENT_TYPE
SERVER_PROTOCOL	HTTP/1.1
QUERY_STRING
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_X_FORWARDED_FOR	216.73.216.82
HTTP_DNT