Michael

IT Service Desk | NOC Specialist

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Overview

Looking for full-time work (8 hours/day)

at $5.81/hour ($1,120.00/month)

Associates degree

Last Active

July 1st, 2026 (7 days ago)

Member Since

July 16th, 2020

Profile Description

Hello! I’m ---------- ---------- ---------- , a dedicated IT Service Desk and NOC Specialist with over 5 years of hands-on experience in providing technical support, managing network operations, and maintaining system reliability for global clients. I specialize in identifying, resolving, and preventing IT issues before they impact users — keeping systems secure, stable, and running smoothly. My approach combines technical expertise with clear communication and strong attention to detail.

Here’s what I can help you with:
• IT Service Desk Support (Tier 1 & Tier 2)
• Network and System Monitoring (SolarWinds, Datadog, Grafana)
• Office 365 and Active Directory Administration
• Ticketing Systems (ServiceNow, Jira, ManageEngine, Zendesk)
• Hardware, Software, and VPN Troubleshooting
• Documentation, Reporting, and ITIL-Aligned I ---------- Management

Why clients choose me:
5+ years experience in IT operations and NOC monitoring
Consistent record of meeting SLA targets and reducing downtime
Clear communication — technical issues explained simply
Proactive, reliable, and focused on long-term solutions.

Whether you need help resolving user issues, monitoring infrastructure, or improving your IT workflow, I’m ready to assist. I bring both professionalism and a problem-solving mindset to every project.

Let’s connect — I’d love to help you keep your systems running efficiently and your users happy!

Top Skills

Customer Support » Technical Support

Experience: 2 - 5 years

Over the past 4 years, I've cultivated valuable technical support expertise. Proficient in troubleshooting, I've successfully resolved diverse technical issues. My experience highlights adaptability to new technologies, efficient problem-solving, and a commitment to delivering exceptional support. Strong communication skills contribute to clear and effective assistance for end-users.

Cloud Services » Azure » Security - Azure Active Directory

Experience: 2 - 5 years

In my daily tasks utilizing Active Directory, I efficiently manage user accounts, ensuring seamless access to network resources. I handle user authentication, permissions, and group memberships, maintaining a secure and organized directory structure. Additionally, I troubleshoot and resolve issues related to user access and permissions, contributing to a well-maintained and smoothly functioning Active Directory environment.

Office and Administration » Communication

Experience: 5 - 10 years

With 8 years in customer support, I excel at delivering top-notch service. My strong communication and problem-solving skills, coupled with a customer-centric approach, have consistently resulted in satisfied clients. I'm adept at adapting to diverse industries and utilizing tools to enhance service efficiency

Other Skills

Marketing » CRM » Zoho CRM

Experience: 2 - 5 years

Software » Application Performance Management » VPN

Experience: 2 - 5 years

Office and Administration » Email Management

Office and Administration » Problem Solving

Experience: 5 - 10 years

Marketing » CRM » Salesforce

Experience: 2 - 5 years

Project Management » Jira

Experience: 2 - 5 years

Software » Databases » ServiceNow

Experience: 2 - 5 years

Basic Information

Age: 32

Gender: Male

Website: Sign Up with Pro Account to View

Address: Mexico, Pampanga

Tests Taken: IQ
Score: 119: English
C2(Advanced/Mastery)

Government ID: Sign Up with Pro Account to View

“It definitely helped transform my business and take a significant load off for me.”

Samori Coles

SEE MORE REAL RESULTS

“I'm working with a very very talented person.”

- Austin L. Church

see more real results

BENCHMARKS

Loading Time: Base Classes	0.0009
Controller Execution Time ( Jobseekers / Info )	0.0320
Total Execution Time	0.0334

GET DATA

No GET data exists

MEMORY USAGE

1,628,744 bytes

POST DATA

No POST data exists

URI STRING

jobseekers/info/1248487

CLASS/METHOD

jobseekers/info

DATABASE: onlinejobs (Jobseekers:$db) QUERIES: 29 (0.0197 seconds) (Show)

0.0003	`SELECT * FROM exrates WHERE rate_name = 'USD-PHP'`
0.0010	SELECT * FROM `jobseekers` WHERE `jobseeker_id` = '1248487' LIMIT 1
0.0029	SELECT * FROM `jobseeker_meta` WHERE `jobseeker_id` = '1248487'
0.0018	SELECT `j`., `jj`. FROM `jobseekers` `j` INNER JOIN `jobseekers_jobdata` `jj` ON `j`.`jobseeker_id` = `jj`.`jobseeker_id` WHERE `j`.`jobseeker_id` = '1248487'
0.0002	SELECT * FROM `jobseekers_trust` WHERE `jobseeker_id` IS NULL
0.0003	SELECT * FROM `jobseekers` WHERE `jobseeker_id` = '1248487' AND `is_private` = 1
0.0003	`SELECT * FROM employment WHERE jobseeker_id = '1248487' AND hired > -1`
0.0003	`SELECT employers.contact_name, ec.employer_id, ec.jobseekers_id, ec.is_jobseeker_reply, ec.employer_date, ec.employer_comment, ec.lastmodified FROM employers LEFT JOIN employer_comment ec on employers.employer_id = ec.employer_id WHERE ec.jobseekers_id = '1248487' AND employers.deactivate = 0 ORDER BY employer_comment_id DESC`
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0.0002	`SELECT * FROM jobseekers_jobdata WHERE jobseeker_id = 1248487 LIMIT 1`
0.0009	`SELECT * FROM jobseekers_skills WHERE jobseeker_id = 1248487 LIMIT 1`
0.0005	`SELECT * FROM jobseekers j, jobseekers_jobdata jj,jobseekers_skills js WHERE j.jobseeker_id = '1248487' AND j.jobseeker_id = jj.jobseeker_id AND jj.jobseeker_id = js.jobseeker_id`
0.0003	`SELECT *, DATEDIFF('2026-07-08',rebill_date) duration_rebill FROM employers WHERE employer_id = '0'`
0.0002	`SELECT * FROM employer_comment WHERE employer_id = ''`
0.0012	SELECT `facebook`, `manual_fb_score` FROM `jobseekers_trust` WHERE `jobseeker_id` = '1248487'
0.0025	SELECT * FROM `skills_categories` WHERE `is_approved` = 1 ORDER BY `name`
0.0033	SELECT `jsct`., `jsct`.`id` as `jsct_id`, `sct`. FROM `jobseekers_skills_categories` `jsct` LEFT JOIN `skills_categories` `sct` ON `sct`.`id` = `jsct`.`skill_category_id` WHERE `sct`.`is_approved` = 1 AND `jsct`.`jobseeker_id` = '1248487' ORDER BY `jsct`.`rate` DESC
0.0004	SELECT * FROM `jobseekers_trust` WHERE `jobseeker_id` = '1248487'
0.0002	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0003	SELECT * FROM `testimonial_videos` WHERE `placement` = 1 OR `placement` = 0 ORDER BY RAND()
0.0003	SELECT * FROM `testimonial_videos` WHERE `placement` = 2 OR `placement` = 0 ORDER BY RAND()
0.0003	`select * from teasers`
0.0003	SELECT * FROM `employers` WHERE `employer_id` IS NULL LIMIT 1
0.0002	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0002	SELECT * FROM `employers` WHERE `employer_id` IS NULL LIMIT 1
0.0002	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0002	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0002	`SELECT * FROM notes WHERE employer_id = '0'`

HTTP HEADERS (Show)

SESSION DATA (Show)

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csrf-token	c91766510aec5e2a560d438b944c700f

CONFIG VARIABLES (Show)

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enable_profiler
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csrf_regenerate	1
csrf_exclude_uris	Array ( )
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time_reference	local
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ojadmin	JpjZkQN5A8l@^L
salt	+UFjSAT49tPZLtmU2CIG2FYN7pRhgsWyLHgSyQa6k3I=
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twilio	Array ( [sid] => AC00c0594045c6eef9407e8fff01f3d467 [token] => f0bfc0b73444a077894a43f5f75e6d41 [length] => 6 [from] => +639221200200 [code_expiry_seconds] => 14400 )
maintenance	Array ( [admin] => Array ( [verification] => ) [announcement_bar] => Array ( [show_slow_issue_message] => ) )
trustpilot	Array ( [to_email] => onlinejobs.ph+3d844ebf71@invite.trustpilot.com )
services	Array ( [google_tag_manager] => Array ( [id] => GTM-T5CQMS6P ) [chatgpt] => Array ( [secret] => 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 ) [claude] => Array ( [secret] => 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 ) )
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honeypot	Array ( [name_field] => my_name [enabled] => 1 )

HTTP_ACCEPT	/
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
HTTP_CONNECTION	Upgrade
SERVER_PORT	80
SERVER_NAME	v1.stage.onlinejobs.ph
REMOTE_ADDR	127.0.0.1
SERVER_SOFTWARE	Apache/2.4.58 (Ubuntu)
HTTP_ACCEPT_LANGUAGE
SCRIPT_NAME	/index.php
REQUEST_METHOD	GET
HTTP_HOST
REMOTE_HOST
CONTENT_TYPE
SERVER_PROTOCOL	HTTP/1.1
QUERY_STRING
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_X_FORWARDED_FOR	216.73.216.196
HTTP_DNT

Michael

IT Service Desk | NOC Specialist

Overview

Profile Description

Top Skills

Customer Support » Technical Support

Cloud Services » Azure » Security - Azure Active Directory

Office and Administration » Communication

Other Skills

Marketing » CRM » Zoho CRM

Software » Application Performance Management » VPN

Office and Administration » Email Management

Office and Administration » Problem Solving

Marketing » CRM » Salesforce

Project Management » Jira

Software » Application Performance Management » SolarWinds

Software » Network Administration

Office and Administration » Microsoft 365

Software » Databases » ServiceNow

Basic Information