Cristine

Quality Analyst | Customer Support Specialist | Logistics & Order Tracking Exper

Verified

mark as hired

Overview

Looking for work (0 hours/day)

at $0.00/hour ($0.00/month)

Bachelor's degree

Last Active

July 11th, 2026 (5 days ago)

Member Since

May 3rd, 2026

Profile Description

I help businesses deliver fast, accurate, and high-quality customer support.

With a background in the BPO industry as a Customer Support Representative and now a Quality Analyst, I have hands-on experience handling customer concerns, tracking shipments, and supporting high-value and sensitive accounts.

I’ve worked with customers through phone, email, and case monitoring, ensuring every concern is resolved efficiently and professionally. In my current QA role, I audit interactions across multiple channels (calls, emails, cases, and portal comments) to maintain high service standards and improve overall customer experience.

What I can do for you:

* Handle customer inquiries (email, chat, phone)
* Track orders / shipments and provide updates
* Manage support tickets and cases
* Ensure accurate and professional communication
* Maintain high-quality customer experience

I’m detail-oriented, reliable, and quick to learn new tools and systems. I may be new to the VA industry, but I bring solid experience in customer support and quality assurance.

Top Skills

Customer Support » Customer Service

Experience: 2 - 5 years

Handled customer inquiries via email, chat, and phone, including shipment tracking, scheduling pickups, and resolving delivery-related concerns. Assisted high-value shippers and ensured accurate and efficient issue resolution. Maintained service quality by following company standards and supporting continuous improvement initiatives.

Office and Administration » Quality Assurance

Experience: 1 - 2 years

Performed quality assurance audits on customer interactions such as calls, emails, and cases to ensure compliance with company standards. Provided feedback to agents to improve performance and service quality.

Marketing » Telemarketing » Outbound Calls

Experience: 2 - 5 years

Conducted outbound calls to customers to provide updates on monitored cases and delivery status. Gathered necessary information from customers to facilitate smooth processing and completion of deliveries. Ensured accurate and timely communication to minimize delays and improve customer experience.

Other Skills

Office and Administration » Attention to Detail

Experience: 1 - 2 years

Strong attention to detail in conducting quality audits for calls, emails, and case handling. Carefully reviews interactions to ensure accuracy, compliance with guidelines, and consistency in service quality.

Basic Information

Age: 26

Gender: Female

Website: Sign Up with Pro Account to View

Address: Mandaluyong City, Manila

Tests Taken: None

Government ID: Sign Up with Pro Account to View

“For years, I maxed out my hours, got burnt out, and the quality of my work would start to go down. I decided to take the leap, hire correctly, and now it frees up my time to focus on growing the business.”

Tyler Gies

SEE MORE REAL RESULTS

“My life has gotten so much better. It changed my life, and I know it can change yours”

- Lukas Rohler

see more real results

BENCHMARKS

Loading Time: Base Classes	0.0010
Controller Execution Time ( Jobseekers / Info )	0.0455
Total Execution Time	0.0472

GET DATA

No GET data exists

MEMORY USAGE

1,594,624 bytes

POST DATA

No POST data exists

URI STRING

jobseekers/info/4970540

CLASS/METHOD

jobseekers/info

DATABASE: onlinejobs (Jobseekers:$db) QUERIES: 29 (0.0338 seconds) (Show)

0.0009	`SELECT * FROM exrates WHERE rate_name = 'USD-PHP'`
0.0017	SELECT * FROM `jobseekers` WHERE `jobseeker_id` = '4970540' LIMIT 1
0.0031	SELECT * FROM `jobseeker_meta` WHERE `jobseeker_id` = '4970540'
0.0014	SELECT `j`., `jj`. FROM `jobseekers` `j` INNER JOIN `jobseekers_jobdata` `jj` ON `j`.`jobseeker_id` = `jj`.`jobseeker_id` WHERE `j`.`jobseeker_id` = '4970540'
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0.0009	SELECT * FROM `employers` WHERE `employer_id` IS NULL LIMIT 1
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0.0008	SELECT * FROM `employers` WHERE `employer_id` IS NULL LIMIT 1
0.0008	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0008	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0008	`SELECT * FROM notes WHERE employer_id = '0'`

HTTP HEADERS (Show)

SESSION DATA (Show)

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last_page	https://v1.stage.onlinejobs.ph/jobseekers/info/4970540
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