I'm Richmond Patricio with an experience on IT Infrastructure, specifically in network administration and support. I handled the LAN and WAN administration, support and troubleshooting for Rustan's Supercenters Inc. which consist of Cisco Meraki SD-Wan, Meraki Access Point, Cisco and HP switches for the head office, data centers, warehouses and 93 stores(Marketplace, Rustan's Supermarket, Shopwise, Shopwise Express and No Brand) nationwide. I also had an experience as a Fault Management Assistant in PLDT for 2 years which I coordinate the clients with their reported concerns and conduct testing/troubleshooting for their DSL, leased line, Wireless, Metro-Eline/WAN and I-GATE(DIA) connection. I confidently believe I'm well-suited for this role and would bring significant value to the team, drawing upon my experience as a network engineer in both the retail and telecommunications sectors.

Currently leading a team of six Service Desk staff. Responsible for coaching and mentoring
tea-----------mbers, managing daily attendance, and handling weekly scheduling to ensure proper
shift coverage. I also facilitate regular tea-----------etings to monitor performance, provide updates,
and encourage collaboration and growth within the team.

Unix and Cloud Administrator with hands-on experience in Linux/Unix/Windows system administration, cloud infrastructure management, automation, and system security. Strong background in AWS/Azure/GCE, shell scripting, monitoring, and production support with a focus on reliability and performance.

I am working for 6 years in BPO company as Cloud Engineer II. My work scope are to manage and support cloud and mail platforms such as O365, Azure, AWS, Google Cloud, Zimbra and Trustwave MailMarshall. We maintain those platform to prevent possible outages and ensure the resources are complaint and secure as infosec requirements. We do take provision some resources by request and approved by procurement. Such as intances, app services, site to site and point to site vpn etc. , kubernetes and terraform does not include in our scope but will to learn in those services. I am looking part time job not only to have additional income but willing to learn new IT stuffs, i am very interested in programming such as python and I have background of devOps works like webhosting in nginx and apache and database administration mysql and postgresql under linux OS.

Application Operations Engineer with 5 years of experience supporting enterprise applications, ensuring system availability, incident resolution, and operational stability. MS AZ-900 certified with solid cloud and infrastructure fundamentals.

I am a Network Support Analyst with over 4 years of professional experience supporting ISP and enterprise networks in a 24/7 Network Operations Center (NOC) environment. I previously worked in Canada with Frontier Networks Inc., where I progressed from Tier 1 monitoring to Tier 1.5 / Tier 2 network support, handling complex technical issues with a strong focus on reliability, documentation, and accountability.

My core strengths include advanced network troubleshooting (WAN, LAN, VPN), firewall and routing support, and incident response. I have hands-on experience working with Cisco, Juniper, and Fortinet devices, as well as coordinating escalations with upstream carriers and internal engineering teams. I am comfortable working independently in remote environments where clear communication, time management, and ownership of tasks are critical.

In addition to network operations, I have experience building AI-assisted internal tools using Python to improve troubleshooting workflows and operational efficiency. This allows me to approach technical problems not only from a support perspective, but also with a mindset focused on process improvement and automation.

I am now based in the Philippines and seeking long-term, work-from-home opportunities where I can contribute my international experience, strong work ethic, and technical skills to a stable and professional team. I value clear expectations, consistent communication, and delivering results I can stand behind.

I am open and looking for a job right now.

I have 20 years of exposure in the IT industry and 10 years of experience in systems administration and engineering in operation and project implementation.

Please view my LinkedIn profile for your reference.

Supporting 2nd to 3rd Level Support

• Setting up new servers, optimizing existing servers, and monitoring and maintenance.
• Provide technical information and development of support infrastructure
• Gathering of periodical maintenance services and service quality information to assist application development with design configuration, implementation, and problem resolution. Serve as member of a project team or as an individual contributor as needed.
• Manage the regular upgrading of software and application of patches to ensure systems remain current.
• Manage workflow and service requests through Client’s call ticketing system
• Server hardware and software upgrades.
• General Server Support/ Project Coordination/ Move activities
• Support and assist colleagues; commit to and be accountable for overall group success.
• Work with other support groups and vendors to provide seamless support to customers.
• Monitor, analyze, and address reliability and performance issues.
• Assess and address compliance with applicable policies, standards, and technical controls.
• Continuously keep abreast of and understand ITIL processes, standards, technical controls, and compliance processes.
• Document-supported system and application procedures and processes.
• Participate in the Change Management process (scheduled outages).
• Participate in project work as assigned.

MSP (Management Service Provider)
GDC (Global Delivery Center)
IT Healthcare Services

Project Management
Specialties: Windows Server Administration and Deployment
ITIL Foundation
F5 load balancer
CH Cardiology Healthcare System
Citrix Workspace administration
Ironscale / Fortinet / SentinelOne
Microsoft Azure
Cloud Administration
Ironscale
Patching Update
VSP
SentinelOne
N-Central Monitoring
CW Ticket System
Service Now Ticket System
O365 Administration | M365
Datto Administration
AV Administration
Axient Backup Administration
Veeam Backup Administration
ITIL Foundation
Acronis Backup and Restore version 11
Symantec Windows Netbackup Administration 6.5 - 7.5
Tripwire Enterprise Administration
SCCM-----------Support / Intune
Uptime Monitoring
Forefront Client Security
Management Operation Manager
WSUS Administration
Datacenters
SharePoint Sites Administration
HP SIM Administration
VMware vSphere and vCenter
Opmanager and Solarwinds
Orion
Barracuda
Fortinet update and upgrade
IIS
DFS
FSRM

Platform IT Support Specialist with hands-on
experience in monitoring data pipelines, managing alerts, and troubleshooting
platform issues using tools such as Kibana, Nagios, and Zabbix. Skilled in
supporting file transfer protocols (FTP/SFTP, HTTPS, AS2), investigating data
via MySQL and pgAdmin, and ensuring smooth system operations in high-demand
environments. Brings over 5 years of combined expertise in IT technical
support, system administration, and virtual assistance. Known for strong
problem-solving, clear communication, and adaptability under pressure, with a
proven track record of delivering reliable technical and client-focused
solutions.

Hello, I’m -----------, an IT Service Desk Specialist with 3 + years of experience keeping business-critical systems running smoothly.

What I’m passionate about?
I thrive on untangling technical challenges, whether it’s a Windows hiccup, an Office 365 security alert, a network bottleneck, or a POS outage, and turning them into clear, lasting solutions. Staying ahead of new threats and technologies drives me to keep learning, with a growing interest in web development and cybersecurity.

What I do?
I troubleshoot and resolve hardware, software, and network issues; secure and optimize Office 365 environments; and maintain reliable POS operations. My goal is simple: remove technical roadblocks so people can focus on their work instead of their IT.

How I work?
Proactive and methodical. I monitor systems, apply preventive maintenance, and document every fix in plain language so teams always know the status and next steps. Clear communication and steady follow-through are non-negotiable.

Who I help?
Small to midsize companies that depend on seamless technology, retail teams processing transactions, office staff collaborating in the cloud, and anyone who can’t afford downtime.

If you need an IT partner who resolves issues quickly, keeps infrastructure stable, and speaks tech in everyday terms, let's connect.

I'm a full-stack developer who thrives on solving complex problems with simple, efficient solutions — often driven by the principle of "why do it twice if you can automate it once?" As a lifelong gamer, I bring the same mindset to coding: strategy, persistence, and optimization. I believe that being “lazy” in the right way means finding smarter paths to get things done faster and better.

???? Experienced IT Professional | I----------- Manager | Systems & Support Specialist
IT professional with over a decade of proven expertise in in IT operations, service desk support, systems administration, and i----------- management. I specialize in keeping systems running smoothly, supporting users with care, and solving technical issues efficiently.
Over the years, I’ve developed a versatile skill set that allows me to adapt to different tools, platforms, and work styles—making me a valuable remote tea-----------mber for businesses seeking reliable tech support and IT operations assistance.
???? What I Can Offer:? Comprehensive IT Support: From troubleshooting desktop issues to administering and maintaining IT systems, servers, and infrastructure components.
? I----------- & Operations Management: Skilled in monitoring systems, resolving i-----------, and coordinating across teams to minimize downtime.
? Strong Technical Background: Proficient in various operating systems and new tools or software.
? Client-Focused Communication: Known for clear, professional communication and building strong customer relationships.
? Process-Driven & Reliable: Organized, disciplined, and committed to continuous improvement and service excellence.
???? Key Skills:Service Desk & Desktop SupportIT Infrastructure MonitoringSystem AdministrationI----------- ManagementVendor & Client CoordinationExceptional Communication & Documentation

A critical-thinker and goal-driven IT professional with eight years of experience specializing in administering, troubleshooting, and optimizing enterprise servers, systems, and applications. Possesses strong customer service and organizational skills, with a clear understanding of business objectives. I am highly motivated to learn, adapt, and contribute to IT excellence.

Basic - Advance Linux Administration
Bash Scripting
Automation Scripting

I am an IT professional with expertise in software troubleshooting, deployments, i----------- management, scripting, Linux, SQL and user access management. With a strong background in IT support, I have experience handling ServiceNow tickets, optimizing Linux scripts, and managing monitoring tools like Nagios and Cacti. As a go-to person for troubleshooting software issues and assisting with installations, I excel at providing seamless technical solutions while ensuring efficiency and reliability in system operations.

I have over 2 years experience in Technical Support as well as many years of experience in the fields of General Office and Administrative tasks.I have been working since 2015 as a home-basedAmazon and Ebay lister. I handle product research and customer service through emails. And a Project Manager, Admin, Researcher and Developer for several foreign clients.
I mostly handled mobile apps development particularly doing apps for the iOS platform using Xcode as my development tool and Apptaster on iPad. I have a MacBook Air, iPhone and iPad devices so I can develop iOS Apps easily.What I do is Mockup design, Prototyping, and Project planning.I enjoy designing and project planning since I am a very fan of developing games since I was a kid
I also have experience in the following:
Customer Support Web DeveloperMobile App DeveloperUI and Mock up designsPrototypingReal Estate AssistantReturns and other eBay CasesUploading and Updating tracking numbers in eBayAppealing negative feedback to eBay Customer SupportContacting suppliers for follow up on ordersOrder fulfillment on Amazon, Walmart, Bed Bath and Beyond, Kohls and etc.Gift Card Trading

o As a system administrator, my role is to install, administer and optimize servers and related components to achieve high performance and reliability of the business applications for Linux.
o Provides 24 x 7 on-call support for all assigned production-related systems.
o Administrating windows active directory integration of servers, subsystem and applications.
o Develops and executes scripts, utilities and associated test plans. Scripts may modify data that is not updateable via user interface.
o Conduct code-level software analyses to identify root cause of bugs and/or system modifications as needed.
o Managing and supporting - IBM WebSphere MQ implementation for client’s services.
o Support Splunk for log rotation and investigation.
o Knowledgeable on SWIFT to support planned maintenance for patching.
o Certificate renewal to support JKS Keystore, PEM cert and other crypto files.
o Performing monthly patching cycle and remediation of vulnerabilities.
o Installing and configuring Boks for server security and implements and utilizes SOX (Sarbanes-Oxley) and security regulations.
o Technical documentation
o Managing cloud infrastructure environment thru HP Managed Virtual Private Cloud (VPC) to provision from ESX with OS pre-installed for virtual and physical servers
o Worked in a mixed UNIX / Linux platforms and server less environment. Managing the Cloud Infrastructure services from multiple IaaS and PaaS providers.
o Building AWS infrastructure for Cloud or ESX environment comes with different Unix / Linux flavors.
o Deploying, automating, maintaining and managing AWS cloud based production system, to ensure the availability, performance, scalability and security of productions systems.
o Suggesting architecture improvements, recommending process improvements.
o Evaluate new technology options and vendor products.
o Ensuring critical system security through the use of best in class cloud security solution
o Deploys, support and install packages using open source tools which is HPSA – HP Server Automation Client. Which uses for growth of the server and server application infrastructure
o Used ILO, Virtual Connect, server profiles, SAN ports for physical server builds
o Implement server maintenance and software upgrades including security patches, and hot fixes
with minimal downtime.
o Works with network and onsite team to ensure compatibility with LAN, Network IP’s, DNS, firewall, switches, racking, applications and peripheral hardware to provide end users with reliable and server compatibility.
o Install OVO (Open View Operation), and HPOM (HP Operation Manager) which operates in software agent component installed on the monitored hosts sends selected alerts to a centralized management server
o Perform decommissioning of different operating system as required scheduled specifically in Solaris, AIX, HPUX, SUSE and RHEL.

As a dedicated IT End User Support Specialist, I bring over 11 years of hands-on experience in providing top-notch technical support and customer service. My expertise lies in diagnosing and resolving hardware and software issues, ensuring seamless IT operations, and enhancing user satisfaction.

Key Skills:
• Proficient in troubleshooting and resolving technical issues related to Windows.
• Experienced in managing and supporting various software applications, including Microsoft Office Suite and M365.
• Practitioner in network configuration, maintenance, and troubleshooting, including LAN/WAN, VPN, and wireless networks.
• Adept at providing remote support using tools like TeamViewer, AnyDesk, and
Remote Desktop.
• Strong communication skills, with the ability to explain technical concepts to non-technical users clearly and effectively.
• Excellent problem-solving abilities, with a proactive approach to identifying and addressing potential issues before they escalate.

Professional Experience:
• Successfully managed and resolved over-----------support tickets per month, maintaining a high first-call resolution rate.
• Conducted training sessions for end-users on new software and hardware, improving overall productivity and reducing support requests.
• Collaborated with cross-functional teams to implement IT projects, including system upgrades, migrations, and deployments.
• Maintained detailed documentation of support processes, solutions, and best practices to streamline future support efforts.

Personal Attributes:
• Highly organized and detail-oriented, with a strong commitment to delivering exceptional service.
• Adaptable and quick to learn new technologies and systems.
• Passionate about helping users overcome technical challenges and enhancing their IT experience.

Skills
Client needs assessment
Strong decision maker
Complex problem solver
Innovative
Collaborative
Resourceful
Trustworthy
Service-focused
Works well under pressure
Interpersonal & communication skills

Hi, I'm Joch, your future assistant/VA/Tech Support/IT Specialist. I have been in the Tech industry for 9 years now, with a wide experience in Infrastructure Services (monitoring & administration), Customer Success and Application Support. Let's connect at: ----------- so we can discuss about business. If your business is on a 24/7 operation, say no more as I am very much familiar with this setup, eye on glass monitoring is my kind of sweet spot. Don't hesitate to send me an email and reach out.