Operations Manager & Executive Assistant

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: TYPE OF WORK

Full Time

: WAGE / SALARY

$5-6

: HOURS PER WEEK

40

: DATE UPDATED

Jun 12, 2026

JOB OVERVIEW

ABOUT THE ROLE
We are a fast-growing eCommerce business looking for a highly capable and reliable Operations Manager & Executive Assistant to join our fully remote team. This is a senior-level, multi-hat role — you will oversee our Customer Service and Operations teams while also providing executive support to leadership as needed.
This is a perfect role for someone who thrives in a dynamic environment, loves keeping things organized, and is always looking for ways to make the team run smoother. Our processes and SOPs are already in place — we need someone sharp enough to run them, improve them, and lead the people behind them.

WHAT YOU'LL DO
Team Leadership
• Oversee and support Customer Service and Operations team leads day-to-day
• Make sure tea ---------- mbers are held accountable, supported, and performing well
• Be the first point of escalation for team issues before they reach the COO
• Help onboard and train new tea ---------- mbers as we grow
Operations & Process
• Monitor daily operations and flag anything that needs attention
• Follow and improve existing SOPs to keep the team running efficiently
• Track KPIs and prepare simple reports for leadership
• Coordinate across CS and Ops to make sure nothing falls through the cracks
Executive & Admin Support
• Provide EA support to the COO — scheduling, follow-ups, vendor coordination
• Handle admin and project tasks during slower operational periods
• Take ownership of special projects and cross-functional tasks as needed

WHO YOU ARE
• 3–6 years of experience in eCommerce operations, customer service, or a similar role
• You've led or directly managed remote teams before
• Comfortable wearing multiple hats — you switch between manager and executor without missing a beat
• Excellent async communicator — clear, professional, and concise in writing
• You don't wait to be told what to do; you see the problem and solve it
• Trustworthy, discreet, and reliable with sensitive business information
• Familiar with tools like Shopify, Gorgias, Aircall, Clickup, or similar platforms

BIG GREEN FLAGS
• You've worked in a lean, fast-moving company before (not just corporate)
• You have experience supporting a founder or C-suite executive
• You're not just an executor — you think like an owner
• You bring energy, values, and ideas that make the team better

WHAT WE OFFER
• 100% remote and flexible work environment
• Competitive salary based on experience
• A real opportunity to grow as the company scales
• A leadership team that values your input and treats you like a professional
• A collaborative, culture-driven team that takes its work seriously

HOW TO APPLY
Send us your updated resume at ---------- along with a short cover message (3–5 sentences) answering this question:
"Tell us about a time you had to manage multiple responsibilities at once. How did you prioritize and what was the result?"

Applications without a cover message will not be reviewed. We're looking for someone who takes initiative from the very first step.

SKILL REQUIREMENT

Ecommerce Customer Service Executive Assistance

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Operations Manager & Executive Assistant

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

WAGE / SALARY

HOURS PER WEEK

DATE UPDATED

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